Receiving queries for help for the past 21 days.

[melliflousvoice]

Hello Community!

Hope you all are doing well. 
For the past 21 days, I have been receiving almost all messages that are 'help requests'  (a few screenshots attached). Other messages are from people who message and don't respond after getting a reply. This hasn't happened before. Is it because I have been investing time in providing them a possible solution? How do I come out of this 😐
Any advice or similar experience would be highly appreciated.

Thanks
 

[vickieito]

Hi @melliflousvoice,

You need to block out the identities/names of the buyers in your images when sharing their messages on the forum.

All of these messages can be categorized as "spam." As soon as you recognize a message as "spam," you can click on the "spam" button to block these buyers immediately so they can't contact you any more. It's not worth it to waste your time talking with them!

[donnovan86]

Say "HI" and then mark those messages as spam. Problem solved in a couple of seconds.

[melliflousvoice]

Hey @vickieito,

 

Thanks! Will keep this in mind. Didn't do so thinking that they aren't sellers or buyers anyway...
I thought I should help them. Who knows, what they are going through..having said that, I get your point.
Thanks again 😊

[melliflousvoice]

donnovan86 Sure, will do so from now on. Hope this doesn't affect my rank upgrade or stats as the list could get verrry long!

[melliflousvoice]

I tried deleting the screenshots but the post isn't editable anymore.😐

[vickieito]

5 minutes ago, melliflousvoice said:

I thought I should help them. Who knows, what they are going through..having said that, I get your point.
Thanks again 😊

You can let them know that it isn't allowed for sellers to contact other sellers through their inbox. Most seller will immediately block them as spam. If they get blocked enough, Fiverr may even give them warnings and shut down their account.

Also, it can actually hurt you as a seller if you are getting messages and they're not resulting in sales. Fiverr's algorithm will see that and assume that there's something wrong with you or your gig (if people are contacting you and it's not resulting in sales).

They can always come to the forum, the Help Center, or contact Fiver CS if they need help.

[melliflousvoice]

Yes, that's why I reached the community. My conversion rate has fallen too low. Only sales that happened this month were due to my regular clients. 
Will have to keep the emotional side aside from now on 😛😄

Thanks again 🙂

 

[vickieito]

If you mark them as spam, it won't affect your conversion rate.

I've tried to help many newbie sellers at first, too, but it never ended well for me. It's better for them to do things the right way, by researching, reading the Help Center, and taking action to improve their business.

I hope you're able to get your conversion rate back up!

[donnovan86]

52 minutes ago, melliflousvoice said:

donnovan86 Sure, will do so from now on. Hope this doesn't affect my rank upgrade or stats as the list could get verrry long!

It doesn't affect anything. You reply to the person, so you're not penalized. And you also block them because they are disturbing you.

[melliflousvoice]

24 minutes ago, donnovan86 said:

It doesn't affect anything. You reply to the person, so you're not penalized. And you also block them because they are disturbing you.

Thank you 🙂

[melliflousvoice]

1 hour ago, vickieito said:

If you mark them as spam, it won't affect your conversion rate.

I've tried to help many newbie sellers at first, too, but it never ended well for me. It's better for them to do things the right way, by researching, reading the Help Center, and taking action to improve their business.

I hope you're able to get your conversion rate back up!

That's news, didn't know this. Thank you so much vickieto!