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Buyer send order by mistake



Hello fiverr community!

I just receive an order from a buyer, I asked for requierements then the buyer said that he ordered by mistake. I send a request to CS to fin solution, because I wand a solution whitout affecting my order completion rate!!! is there any solution to concel the order without being affecting by that, escpecily that the amount is big!!?


Thank you so much!

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