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Buyer send order by mistake


khadija_id
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Hello fiverr community!

I just receive an order from a buyer, I asked for requierements then the buyer said that he ordered by mistake. I send a request to CS to fin solution, because I wand a solution whitout affecting my order completion rate!!! is there any solution to concel the order without being affecting by that, escpecily that the amount is big!!?

 

Thank you so much!

Edited by khadija_id
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