rokonulhasan Posted August 11, 2021 Share Posted August 11, 2021 A Buyer placed the order on may 04, but haven't submitted his requirements. I sent him reminder and and text him for submitting his requirements many times but he never responded. Is there anything I can or I should do about it? Please help someone 3 Link to comment Share on other sites More sharing options...
3 lenasemenkova Posted August 11, 2021 Share Posted August 11, 2021 You can either leave it be or ask CS to cancel it. It doesn't affect your account if it's just hanging there. I had one buyer come back after 10 months of ignoring my monthly reminders to submit the requirements. I was shocked. 🙂 3 Link to comment Share on other sites More sharing options...
0 cc_animation Posted August 11, 2021 Share Posted August 11, 2021 Next time, be sure to make the requirements mandatory in your gig, so the timer won't start before the buyer has submitted all the necessary materials. I'd contact CS and ask them to cancel this order without affecting your stats. You did nothing wrong so you shouldn't be punished for cancellation. 2 1 Link to comment Share on other sites More sharing options...
0 rokonulhasan Posted August 11, 2021 Author Share Posted August 11, 2021 28 minutes ago, cc_animation said: Next time, be sure to make the requirements mandatory in your gig, so the timer won't start before the buyer has submitted all the necessary materials. I'd contact CS and ask them to cancel this order without affecting your stats. You did nothing wrong so you shouldn't be punished for cancellation. I appreciate your reply Sir, but here you can see the Status is still INCOMPLETE in the image, that means the order haven't started yet. The thing is it's been 3 month it is pending just like that. My query was, is there any step I should take or leave it as it is? 2 Link to comment Share on other sites More sharing options...
0 cc_animation Posted August 11, 2021 Share Posted August 11, 2021 42 minutes ago, rokonulhasan said: I appreciate your reply Sir, but here you can see the Status is still INCOMPLETE in the image, that means the order haven't started yet. The thing is it's been 3 month it is pending just like that. My query was, is there any step I should take or leave it as it is? My bad, anyway you should ask Fiverr customer support to cancel the order for you. 3 Link to comment Share on other sites More sharing options...
0 rokonulhasan Posted August 11, 2021 Author Share Posted August 11, 2021 Thanks, But I already did. 1 Link to comment Share on other sites More sharing options...
0 rokonulhasan Posted August 11, 2021 Author Share Posted August 11, 2021 56 minutes ago, lenasemenkova said: You can either leave it be or ask CS to cancel it. It doesn't affect your account if it's just hanging there. I had one buyer come back after 10 months of ignoring my monthly reminders to submit the requirements. I was shocked. 🙂 Thank you so much for the suggestion, appreciate it so much. 2 Link to comment Share on other sites More sharing options...
-1 wordpressdony Posted August 11, 2021 Share Posted August 11, 2021 Send a reminder him/her. 3 Link to comment Share on other sites More sharing options...
-1 designs_taskbar Posted August 12, 2021 Share Posted August 12, 2021 You can ask Fiverr Customer Support, what will you do? 1 Link to comment Share on other sites More sharing options...
Question
rokonulhasan
A Buyer placed the order on may 04, but haven't submitted his requirements. I sent him reminder and and text him for submitting his requirements many times but he never responded. Is there anything I can or I should do about it? Please help someone
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