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Cleared Funds Reversed to Pending


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I have recently completed a project with a five-star review. The Same client gave me the 2nd project on which we agreed for the mutual cancellation for some reasons.After that, he submitted the complaint to the Fiverr and they returned him the money from my previous project(1st project).For no reason, that project was completed my funds were cleared then I don’t know why Fiverr deducted that funds.I contacted Fiverr support and they are not responding. how can they do that? without any notification, my PayPal is blocked.Good news for the buyer now they can have their projects done and after they can complain and get their money back after 14 days.
it’s been five days Fiverr’s not responding what do I do now?

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Usually Fiverr CS responds to all queries within 48 hours. Had you contacted them through a support ticket at support.fiverr.com?

As per the money being refunded to the buyer, if you fail to deliver the desired product or the delivery was faulty and in many other possibilities Fiverr CS has the right to cancel the order and refund the money to the buyer.

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Usually Fiverr CS responds to all queries within 48 hours. Had you contacted them through a support ticket at support.fiverr.com?

As per the money being refunded to the buyer, if you fail to deliver the desired product or the delivery was faulty and in many other possibilities Fiverr CS has the right to cancel the order and refund the money to the buyer.

Fiverr should not have to refund the cleared money if yes then why there are 14 days clearance system.

Client also gave me 5 star after work

😦

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Fiverr should not have to refund the cleared money if yes then why there are 14 days clearance system.

Client also gave me 5 star after work

😦

Fiverr should not have to refund the cleared money

Yes, they shouldn’t but apparently there are exceptions or maybe they made a mistake. If you have a larger sum on your balance then take it out when possible.

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On 4/15/2017 at 10:32 AM, taverr said:

This is from the Fiverr order cancellation policy

Right. But I completed the work with 5 star rating with respect to there requirements. Buyer can say what ever he want because he has authority to show my work or not. After any buyer got this work done then he can complain and refund easily. it’s been 6 days and fiverr did not giving me any reason of refunding in support.fiverr.com

On 4/15/2017 at 11:01 AM, uxreview said:

Next time take your money out as soon as it’s cleared 😉

I will but now what should I do. Now they have disable my Paypal account and I can’t transfer my money

On 4/15/2017 at 12:15 PM, uxreview said:

Yes, they shouldn’t but apparently there are exceptions or maybe they made a mistake. If you have a larger sum on your balance then take it out when possible.

Fiverr has deactivate my paypal button. Now i can’t transfer my money also

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Fiverr should not have to refund the cleared money

Yes, they shouldn’t but apparently there are exceptions or maybe they made a mistake. If you have a larger sum on your balance then take it out when possible.

If you have a larger sum on your balance then take it out when possible.

While I don’t really disagree with this statement, if Fiverr finds a questionable situation they are still going to remove the funds even if it sends the person’s account into a negative balance. The same thing would occur if there was a PayPal chargeback later. Generally speaking, withdrawing large balances is not a bad idea in case your account is compromised or something, but doing it in this situation would not have changed much for this OP.

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Are you sure you haven’t done anything wrong? I mean that’s really strange issue.

Within that Order, I complete his requirements. That’s why he gave me 5 Stars and want me to do another order which was time taking order and I cancel that order because I want more time on that and he mutually cancel that order

After that, he refunded his previous gig money, which was cleared on my side

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Within that Order, I complete his requirements. That’s why he gave me 5 Stars and want me to do another order which was time taking order and I cancel that order because I want more time on that and he mutually cancel that order

After that, he refunded his previous gig money, which was cleared on my side

You are probably just going to have to wait and see what Customer Support does. If you did a part one (backend perhaps) of a project and then there was a dispute on the second order to provide a part 2, that might explain why the buyer complained. Just a guess. As far as what happens next, that’s in Fiverr’s hands now. They may investigate and then either find in favor of the buyer or in your favor.

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You are probably just going to have to wait and see what Customer Support does. If you did a part one (backend perhaps) of a project and then there was a dispute on the second order to provide a part 2, that might explain why the buyer complained. Just a guess. As far as what happens next, that’s in Fiverr’s hands now. They may investigate and then either find in favor of the buyer or in your favor.

Why they already decide to refund the money without any decision and investigation because if they did the investigation then they already reply me until now 😕

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Why they already decide to refund the money without any decision and investigation because if they did the investigation then they already reply me until now 😕

I didn’t say they already made a decision. According to you, they reversed the funds to pending. That doesn’t sound decided to me, it sounds like they are investigating. I can’t answer any “why” questions since I don’t work for Fiverr, I just offered you a guess as to what might have happened.

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I didn’t say they already made a decision. According to you, they reversed the funds to pending. That doesn’t sound decided to me, it sounds like they are investigating. I can’t answer any “why” questions since I don’t work for Fiverr, I just offered you a guess as to what might have happened.

Hmmmm

Thank you for your support

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By Fiverr

once reviewed by our Trust & Safety Team, the order was cancelled. Once cancelled, this cannot be reversed. You should now be able to withdraw funds from your accounts.

“This is not a appropriate answer”

If it was reviewed by trust and safety team, then there must be something fishy. I think we are missing out some details here.

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  • 3 months later...

Buyer getting more facilities than Sellers.we do hard work to complate a project. Fiverr should Look at Both side!
a buyer should check his document 3 days . 3 days is more!
but they are getting many days to complain.
this not what we want to give anything to buyers.we always try our best to give best things.
should improve the policy.
judge both side.

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  • 3 weeks later...

Buyer getting more facilities than Sellers.we do hard work to complate a project. Fiverr should Look at Both side!

a buyer should check his document 3 days . 3 days is more!

but they are getting many days to complain.

this not what we want to give anything to buyers.we always try our best to give best things.

should improve the policy.

judge both side.

Agree with you

They should judge both sides

They even not consider me to tell

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  • 1 year later...

My two orders which I got from my repeat buyer were canceled for no reason even after clearance. I have completed all the work and delivered to him and he agreed then our order was completed. Also, the funds for those two orders were cleared already (I even withdrew that to my PayPal) and we’re about to start new work but today I got the mail regarding two orders cancellation. I’m completely frustrated due to this. Why does Fiverr having 14 days clearance policy?

Seller’s hard work and times are being wasted for no reason. Please help me in this matter. Thanks.

(NOTE: I got 3 orders from the same buyer in the past only 2 of them were canceled. one order was completed on Dec 14 and another one was completed on Jan 1. Also refund to the buyer completed for only one order, for another one order it’s showing as “Cleared Funds Reversed to Pending”)

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