A seller ordered one of my gigs without giving me enough information to work

[teacherzuly]

My gig is about giving online classes. Of course, my gig asks buyers to answer some questions before they can order, so I can really have all the information I need to start working.

However, a buyer ordered my gig , answered the questions but he didn’t really answer clearly what I needed to know. I have written many messages to him , I have asked the resolution center to tell the buyer to cancel the order or to send me the information. But, he hasn’t shown up yet.

What should I do? The time is running out and the buyer doesn’t answer any of my messages or the resolution center request.

I don’t wanna have a late delivery or cancel the order by myself, since these affect my feedback.

Please help meeee, I really need your advice.

Thanks 🙂

[danytenerife]

The same situation here. I dont know what i can do.
Moderators can answer please ?
Thanks