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Hello to everyone. I got message from potential buyer today but I can't answer to him. When I click on Send I got this message: "Couldn't send your message. Try again". How can I overcome this?

The updates to the review and rating systems have definitely stirred up a mix of reactions among sellers, some justified, others less so. Regarding your 4-star rating, remember, all ratings are inherently subjective. It's unrealistic to expect a buyer to be entirely objective when evaluating a purchase they've made. Emotions often drive our purchasing decisions. On that note, I also believe the "value for money" metric shouldn't be part of a proper review system. It just makes buyers scrutinize their spending rather than appreciate their purchase, which can lead to fewer 5-stars. Now I'm no expert, but I think that a buyer leaving a 5-star review only serves to reinforce their satisfaction with their own purchase. So, if a buyer leaves five stars, my theory is that this very action makes them happier with their choice. If that's true (and this is just my theory, of course), then a buyer leaving less than five stars might make them less happy about it. And if that's the case, the question is: will this affect their overall perceived value of using Fiverr as a whole, or just their experience with the seller? Somehow, I suspect this isn't a smart move on Fiverr's part. But that's just me. According to Fiverr, 4-star ratings are deemed "more trustworthy", supposedly based on "research." Of course, they haven't disclosed this research or provided any solid rationale for this claim, but this is Fiverr, so we can't expect that. 🙃 Now, to you questions: If I received a 4-star rating because a buyer was dissatisfied with my "language" and "value for money," I'd reflect on whether there was anything I could have done differently. Did I fully understand their needs before starting? Was my communication effective and on their level? Regarding value, it tells you that the buyer regretted their decision or parts of it after completing the order. To avoid this from happening in the first place, I work hard to deliver exceptional service. I personalize communication by using the buyer’s name. I educate them on the value I add before starting an order and encourage ongoing feedback. I try to always highlight the positive impact of their purchase. Creating a sense of scarcity (genuinely, since it’s true - I don’t create artificial scarcity) can also enhance the perceived value of my services. I'm selective with projects, which I communicate upfront. It helps buyers understand why their project is a good fit for me and that I won't take on just any project. Effective pricing strategies are important too. When I'm asked for a quote, I don't just ask for their budget: I provide options. I offer a premium option, a standard recommended one, and a budget-friendly choice if necessary. This only applies on projects without fixed rates, of course. If they can't afford my initial ideas, I simply tell them "Sure, I can do that for X, if we take out Z and Y from the scope". This approach not only demonstrates transparency (unlike Fiverr, I think that's important) but also frames the most suitable option as the best deal. Just make sure not to offer something you think they won't need. If you do, it's like supermarket decoy pricing- like when they show you that $600 bottle of wine to make the $20 one seem like a steal, even though the $5 bottle is more than good enough for most. But there's nothing wrong with putting things into an (honest) perspective! I also emphasize that buyers are free to choose the option that best suits them, even if it isn't mine. This is relevant if they're the "someone else will do it for less"-type. I find that this often leads to increased compliance and respect for the value I provide. The idea that I'm not hunting for jobs and that I'm totally OK with them choosing someone else if they feel like it, makes me appear as the serious option when others might push for a sale. It makes you authoritative without being pushy. Then again, I actually want those Scrooge McDuck buyers to go somewhere else, because they're the very people who are more likely to be dissatisfied with the "value for money" factor. If that's the case, I'll just wish them good luck moving forward and thank them for their consideration.

Hi There, I am pleased to share my first experience on fiverr. I have got my first order within one day gig creation. I believe, this is the most happiest part of a freelancer and also achieved 5 star review on first order from buyer. As a new freelancer on Fiverr I would love to hear from expert to get some more tips and tricks to get more orders. Thank you so much.

Hi fellow logo designers, I receive quite some messages from people interested in my logo on Fiverr Logo Maker, but for them wanting different colors. Since this is something that they can easily do themselves, I always tell them "When you click 'buy & download' you can edit the colors (and even the design itself) exactly to your liking". But for some reason this is not clear to them without me telling them. Do you receive these same messages as well? And if so, what do you tell them? I think it would be a good idea for Fiverr Logo Maker to change the button, or add a little subtitle before the ordering process. So people can easily spot that they can make changes to the design themselves. Curious for your thoughts!

Fiverr protects buyers/sellers if purchases are made via Fiverr specifically. Fiverr doesn't accept or encourage crypto payments. I suggest you read the terms of service to learn what's allowed and what is not ok. Asking for crypto payments is a huge red flag because those can't be traced. So if anything goes wrong, you can't get a refund. But as I said, all purchases need to be made by Fiverr. That person is a scammer, but since you dealt with them outside of Fiverr, there's nothing Fiverr can do, other than close their account (and most likely yours too because you dealt outside of the platform).

You should not just discontinue the Seller Plus membership but also consider how much time you need to spend here on Fiverr. Making a livelihood and career with a flagged account in the long term would not be a smart move. I believe you must have already seen the negative effect on the sales after the flag. So, my personal advice would be to cancel the Seller Plus subscription (as to why invest money from your pocket on a platform that is not giving you sales anymore) and consider shifting to a new platform or finding something else that can generate sales for you.

Hi too Have you tried sending a message to the buyer via Order Page? or Have you used a "Reminder" button? If not, then do it. If your buyer remains unresponsive in next 2-3 days then contact Fiverr Support and request them to contact the buyer on your behalf.

Hello Fiverr Community! Is it only me or you are also observing certain, AI GENERATED RESPONSE to your TICKETS/MAILS?? These Auto-Generated responses are creating confusions and hurdles in the authenticity of Fiverr's Customer Care Team. I had reached them with a question that stated : "I have two question/ Queries: 1. The cancellation of the Mentioned Order has impacted on my GIG and it now shows 100% cancellation. Kindly remove this as the order requirements where not submit and the CS had cancelled the order itself. 2. My account has been flagged and I have received a warning, when will the Warning period be over and the Flag will be removed? Kindly reach out with answers to the above question." Their response was: "Thank you for reaching out to Fiverr Customer Support regarding the status of your account. After careful review, your account has been flagged due to location inconsistencies or other activities indicating a connection to violations of our Terms of Service. Consequently, your participation in Fiverr's level system is permanently restricted." Then I asked them: "that was not what I had asked. Kindly respond with answers to the 2 questions." Now, it's 5 days and I am yet to receive any response from the CS Team. @Kesha

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

"I'm facing a serious issue with my Fiverr account. On February 4, 2024, my account was disabled, which has now been 90 days. I have a payment that I need to withdraw, but my preferred payout method is currently disabled. As a result, I'm unable to withdraw my funds, and I only have 6 days left to do so. I'm reaching out for help to resolve this issue as soon as possible. Your assistance in this matter would be greatly appreciated. Can anyone tell me what is this issue and when my preferred payout method will be enabled? y"I am facing the issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on February 4th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem." My ticket has been open for 2 days now, but my issue hasn't been resolved yet. It's very frustrating to experience this on such a big platform where people earn their money. The payout method is disabled, and I can't withdraw my funds,,,, plssss help!!! :(((((

I don't have all the answers, but a few things have worked well for me over the years. In my work, I use 8 Quick Responses to address questions from new buyers and follow up with existing clients. 1. The first impression This one isn't technically a quick reply. Rather, it's an auto reply that ensures that every first-time message you receive gets an adequate response. Make it a polite and informative one. If you were to message me on Fiverr right now, regardless of your time zone, you would be greeted with the following little snippet: Hi, {username}! Thank you for your interest in my services! I will be with you shortly. Please note that replies outside of business hours (Mon-Fri 09:00 AM - 05:00 PM GMT+3) may be subject to delay. All the best, Yavor I like to believe it establishes professionalism and manages the buyer's expectations regarding response times. 2. The out of office backup Maintaining responsiveness is important even during off hours, if you wish to stay in Fiverr's good graces, and auto replies don't count toward your response rate. So, you need a manual response - short and straightforward, like this one: Hi, {username}, You have reached me after hours. Looking forwad to talking to you soon! All the best,... The same principles of politeness and professionalism apply here as in your auto reply. This quick response counts towards your response rate and is perfect for when you're on the move, or when that inevitable 2 A.M message hits your inbox. 3. Confirm interest When a potential project aligns with your expertise, let the buyer know you're interested. Here's how I kickstart these conversations: Hi, {username}! Thank you for your patience. I would be very interested in working with you on this project. Remember, at this point your buyer would have already ran into your auto reply and possibly your out of office backup. Respecting their time and thanking them for their patience is not just good practice, it's good manners. 4. Follow up + Details Sometimes, that first message you receive will be... let's say, in need of further clarification. When a buyer reaches out to you, instead of directly placing an order, more often than not, it's because your standard offering does not fully align with their needs. And that's a good thing. It allows you to start a conversation, learn more about whether what your selling matches what the buyer is looking for, and ideally provide them with a custom offer. It's a dance. A back-and-forth vetting process. Here is one way to handle such situations: Hi, {username}! Thank you for your patience. I am interested in working with you and would love to provide you with a custom offer. However, I will need more details, such as a budget you are comfortable working with, your turnaround time expectations, as well as any additional information you deem relevant to your project. This will help ensure you receive a fair and objective quote, tailored to your specific needs. Guide your buyer through the information you need. Their replies will help you to determine whether to commit, ask for more information, or bail. 5. NOPE! Not every opportunity is is worth pursuing. When this happens, it's okay to let go. Politely decline offers that do not align with your availability. Present the buyer with an alternative to your services and move on. Here is a graceful way to decline... or: Hi, {username}! Thank you for your patience. Unfortunately, your request is not something I can commit to, based on the information you have provided. Here is what I suggest we do: Fiverr is an amazing marketplace full of diverse talent. Please feel free to shop around. I am sure you will find the perfect fit for your project in no time! 6. Confirm order Once the deal is sealed, it doesn't hurt to reassure your buyer. Thank you for placing your order, {username}! I have everything I need to begin working on your recording. I will be sure to keep you up to date on the order's progress and let you know as soon as the final material is ready. Talk soon,... 7. Confirm order After you complete the project, a final confirmation ensures a smooth handover. Your order is ready, {username}! Please review it at your leisure. I remain at your disposal, should you require any further assistance. 8. Feedback Feedback is gold! Express appreciation for your client's business and invite them to share their experience with your service. Thank you for accepting the delivery {username}! I wish you a lot of joy and success with it! It would be great if you let others and me know how satisfied you are with your order by sharing your experience in the review section. Feedback orients buyers looking for similar services and helps us freelancers improve our offerings to better serve you in the future. All the best,... Feel free to tweak the above templates to your own niche. An audio version of this post is available below.

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

Hello, as the title says. I newly registered on Fiverr as a buyer and am looking to put together a team of at least 5 freelancers for different jobs for a project. I need to message and prospect many different potential hires. This is for a job where I need some through expertise and need to gather a pool of potential hires first and then select the right fit. Is there a limit that I should be aware of? How many freelancers can I message my job proposal without getting flagged for spam? I'm pretty sure at some point the system might auto-flag me prospecting freelancers. Does anyone have information as to what message limit is safe (for a new user) / per day? Thank you.

Hi! This is not a problem I have run into before. I schedule my work in advance, and state on my gigs that I should be contacted first before any purchases are made. The buyer asked if I could beta read a 71k manuscript for them. I replied that I would be happy to on the 16th of May as my schedule is full until then. I suggested he purchase the gig now to book that slot, but not send me the manuscript until the 15th as the delivery countdown does not start until the manuscript has been sent. I do this with all clients and no one has been tripped up by this before. He then just immediately purchased the gig from me and sent the manuscript. I sent him a delivery extension request reiterating that I did not have the space until the 16th as mentioned in my previous messages. He declined the extension and said he didn't see my other messages about starting on the 16th. What do I do now? Can I request to extend it again? I have multiple other manuscripts to work through and unless I forgo sleep and take no days off for the rest of the month, I will not have time to complete his order.

Hi, To improve your gig performance, consider the following steps: Optimize your Gig title and description using relevant keywords that potential buyers might use. Enhance your Gig images or videos to make them more appealing and professional. Offer competitive pricing and packages that provide clear value to buyers. Gather and showcase positive reviews by providing excellent service. Update your Gig regularly to keep it fresh and aligned with market demands. Engage with buyer requests and promote your Gig on social media and professional networks. Consider offering a limited-time discount or extra services to attract more customers. Thanks Sadia

Sellers need to have the ability to block abusive buyers. Blocking an abusive buyer was our only form of protection and painless way to avoid unwanted experiences. Please reconsider your decision to remove this essential option.

How to impress the buyer with the first message for brief?

Hello Fiverr Community, I recently encountered a situation on Fiverr that I believe warrants discussion and caution among fellow freelancers. I want to share my experience to raise awareness and potentially prevent others from facing similar challenges. I recently completed an order for a CRO audit. The client, an agency, did not specify that the order was on behalf of their client. The transaction seemed routine, with the client expressing satisfaction upon delivery. However, to my surprise, I received a disproportionately harsh review from them. What's concerning is that as a seller, I am unable to modify my review after seeing the client's feedback. Meanwhile, buyers have the freedom to adjust their ratings, creating an imbalance in the review system. In this specific case, I provided a "good experience" 5-star rating based on the assumption of receiving positive feedback in return. Over 500 reviews on my profile, I only have 3 reviews at 3/5 so it doesn't happen very often. However, the subsequent review was unexpectedly negative, leaving me feeling unfairly rated. This experience raises important questions about the fairness and transparency of the review process on Fiverr. Shouldn't sellers have the same opportunity as buyers to adjust their ratings, especially in cases of unjust feedback? I urge fellow freelancers to exercise caution and consider the potential risks when dealing with clients, particularly agencies representing third parties. Communication and clarity upfront are essential to avoid misunderstandings that could lead to unfair ratings. I wish I could change my review to flag the seller account and avoid to other freelancers a bad experience similar to mine... but it's not possible... Additionally, I'm concerned that while buyers can modify their ratings, as a seller, I always fear providing a low rating and consequently upsetting the client, leading them to change the rating to a lower one. I welcome your thoughts and experiences on this matter. Let's work together to ensure a fair and supportive environment for all members of the Fiverr community. Best regards, Alexis

Cancellations are part of the business and will at times be inevitable, but it is important to understand how that can impact your business and how can you, as a seller, manage that to avoid it potentially affecting your buyer’s experience and your baselines requirements that are directly connected to your seller level. The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed. First, manage expectations. Your Gig should clearly define what you need to complete an order and a reasonable delivery time that’s fast, efficient for buyers, and comfortable for you as the seller. If the order goes Very Late, the buyer can cancel your order anytime. Complete your Gig’s Frequently Asked Questions section to inform buyers what they should expect and how they can help assure a positive experience. Managing expectations is key to avoiding cancellations. Whenever possible, communicate with buyers before they purchase your Gig. Within the Gig description, it’s a good practice to let buyers know they should contact you before purchasing for the best experience. This allows both parties to understand what’s involved in the specific job, ensure that you have what you need as a seller to complete the job, and agree to adjust the delivery time if necessary. Equally as important is to communicate with buyers after they purchase your Gig. If there’s a problem with your initial delivery, it’s best to avoid any mention of cancellation as an option. Instead, assure the buyer that your intention is always to complete their order to their satisfaction. Ask them for specific directions regarding revising your delivery. What if communication with the buyer isn’t working? Sometimes, an order may have issues beyond your control despite your best efforts. If the buyer is asking for work beyond the scope of your agreement or is problematic for any other reason, don’t hesitate to access the Resolution Center and if you still couldn’t solve the issue, reach out to customer support for guidance and direction. You can direct them to Frequently Asked Questions (FAQs) on the order page. There, you may find advice for your specific problem or contact support directly. Avoiding those cancellations from affecting your Order Completion Rate it’s only part of what you can achieve by following these tips, the most important is that this will help your buyers be more informed, aware of the process and have clear expectations, improving yours and their experience on Fiverr. Want to read more? Check out some additional articles from the Help Center: Order Completion Rate and Cancellations FAQs All about Order Completion Helpful tips on how to avoid cancellations Part of the Seller Plus program and having challenges with cancellations? Connect with your success manager for personalized recommendations.

Once a buyer disappeared for 6 weeks after placing the order and then one fine day returned to share the order requirement, only to realise that my skillset didn't match his requirements. So we had to proceed with cancellation. So it happens once in a while. Best you can do is remind them once a week, that's all.

Any testimonies or experience ? Thank you !

I have a non-commercial request to sing in the style of classic Billy Corgan. Can be male or female singer. What we're really looking for is the phrasing and melodic sensibility, not necessarily making a convincing impersonation. This is for a niche fan podcast, just as an exercise. We may try using a voice changer/ai tool to make it even more Corganesque, but not certain. Lyrics are an existing poem. You would be expected to more-or-less improvise the stanzas over the music bed. I can budget $25 for a decent singer who is willing to give it a good half hour. Reference tracks:

Then, I think you should wait for 2-3 days then contact Fiverr Support so that they can contact your buyer.

Thanks for your comment, although it seems to me that fiverr is not really rating issues from years ago, I deduce this from my personal experience, because the gigs where fiverr rates me, (only in 2 I see a rating in the Success Score section), are recent gigs, my best selling gigs (the previous ones they had forced me to delete them some time ago), and in both my average rating is 5, that is, without a single negative rating below 4. Even so, the rating that fiverr gives me of success score in one, was 4/10 and in another one 5/10, that prevented my average to reach the “5” needed for the first level. This also leads me to deduce another issue that seems relevant to me, trying to understand how this works, and that is that one of the points that Fiverr marked me as red, that is, that I was not doing well, was the “Conflict-free orders” section. I try to be very friendly and professional on fiverr, and my services are very direct so I do not usually have disputes with my buyers, however in recent months I remember a single case, of a buyer who demanded things beyond what I had bought, which I refused, receiving in return a lower rating than my average (although it was not so bad), and subsequent claims from the seller, which led me to ask him, politely, to stop requesting any kind of service with me. I tell this, because it seems unfair to me, that if that person, who in my opinion was acting inappropriately with me, reported me to Fiverr, it is not something I can know, nor to what I can defend myself, on the contrary, if only Fiverr already crossed out an order as “conflictive” just because of a complaint from the buyer, it is also affecting my rating, in an unfair way. I also wonder if Fiverr could also have some kind of automated system to detect conversations that go out of cordiality, and that are automatically sanctioned, even so it also seems to me quite dark, and disrespectful to sellers not to know transparently. Just a few days ago, specifically on May 6, I was finally promoted to level 1, after my success score went to 5 (one gig with 5 and another with 6, i.e. it seems that fiverr averages the rating of the gigs without rounding). Yet it still tells me that I need to improve in both gigs, particularly in the “Effective communication” item, which I have in red, I have read the guide they suggest, and although I feel I meet the recommended guidelines, it is somewhat frustrating not knowing exactly what I did wrong, and what I should do now....

For the same reason, I never tried enabling or using them. The entire concept feels very robotic/inhuman. When every requirement and buyer is unique, it makes sense to reply as humanly as possible to them. Plus, if a buyer expects prompt replies at 3AM, then they're already a red flag!! 😂