vickieito

Your eligibility for promoted gigs is based on your performance against other sellers in your category. So if they are doing better than you, then that may temporarily disqualify you until your performance is better than other sellers in your category. Are you on Seller Plus? I've found the features of this program helpful in assessing the health of my business. Having a success manager helps as well.

I remember the WayBack Machine! Yes, this is a great tool. Did you use this as a reference when you reported the copycat gig?

If you have more than 0 impressions, that means your gig is being found in search. You don't need 100 impressions. You don't even need 40 impressions. If you can put together a good portfolio, you will have a higher conversion rate. In my opinion, 1k impressions with 54 clicks and 2 orders isn't as good as 10 impressions, with 5 clicks and 4 orders. I also don't care where I am in search because what I find in search isn't what my buyers will see. Fiverr tailors search results to each buyer, so the results will be all different. I can't find myself at all in search (in 20+ pages). It's useless to try find yourself in search. Instead, focus on making your gig attractive to buyers so that they'll want to click on your gig and order.

As a newbie to the forum, you get 5 posts a day, which includes your private messages. You can also post 1 status update and 1 status reply a day. I was a Grand Master for a while before I got my post limit removed. I also had 5,000 reputation points and 500 posts. But I still had the 5 posts-a-day limit. I learned far more by following and reading good content than posting my own questions. To this day, I still only have 4 questions that I posted myself. Most of the questions I did have were either answered by the people I was following or were easily found by looking it up. If you are providing value to the forum, you will eventually get that post-limit removed. So focus on learning and posting good content. Keep all the forum rules. Remain courteous with everyone you interact with. And when that post limit finally does fall off, it'll be a pleasant surprise! 😊

Do you think that the years of tenure is a problem? Most of the gigs I report are newbies, so maybe that's why they take those gigs down so quickly. This seller has been around since 2014, while you have been around since 2016. I wonder if it's too much work for them to go back through all the edit history to see who wrote the content first and what edit it would be under. It would also be nice if we, as sellers, could see our own edit history to expedite that review process.

@ncrypto, I think @newsmike has helped you in more ways than I have. Because of him, you revealed critical information on why you aren't enjoying all the perks that you are used to. Cancelations can cause a huge hit to your business. The last thing we want is the victim mentality, because victims are powerless against their situation. The good news is that you do have power to change the situation around and you can get those perks again.

Well, this sounds different than the "My performance is the same" story. Because cancelations can have a huge impact on your performance. You said it yourself, it affected your order completion rate by 10%. If you had less orders (and your ORC dropped below 90%), you could have lost your Level 2 badge because of it. If it dropped even lower, you could have even gone down to a New Seller. I'm glad you didn't. If you see the note on the repeat buyer's badge... this metrics is based on how you perform against other seller in your subcategory. So there are other numbers that you can't see that are factored into that calculation.

Hi @soaregabriel - How did you report the gig? I usually report these gigs by clicking on the "flag" icon above their gig and selecting the option of "non-original content." I then select "description" and my gig link with a statement that the seller is copying my content. Usually the gig is taken down within a day or so. I'm not sure why your reports have been unsuccessful.

Hi @rnotte, You are an artist with skills in music and animation. A "happy customer" starts with the very first experience with your gig - first with your gig in search and then when they visit your gig. So it's important that you showcase your talents so that your buyers will want to see more. Definitely utilize all tools that you have - the gig video, gig images, and your portfolio. In the beginning, my portfolio was the most important way for me to get orders. Especially when I didn't have many reviews. Since I didn't have a portfolio, I had to "create" projects to show off what I could do for my buyers. I spent most of my time creating my portfolio, and it paid off. Interested buyers would contact me and say, "I saw your work samples on your profile and I know you can do this." I would then listen to their project needs and tell them how I could deliver what they are looking for. I got orders because of my portfolio. Having a good portfolio is wonderful because it helps your buyers visualize what they are looking for - many buyers don't know exactly what they want, so if you can show it to them and then explain all the details, you will most likely get an order. So in short - Keep your potential buyers happy because they lead to happy customers. 😊 Work on your portfolio so that you can attract interested buyers. Show buyers that you can delivery what they want (via portfolio samples and good communication in the inbox).

I don't think things happen without reason. If something happens, it's usually for a reason...and I'm sure you're pulling your hairs out trying to figure out the "why" behind all of these seemingly unfair removal of so many perks and features. Maybe your performance hasn't changed, but your competition has? Your performance is measured against your competition (not just yourself), so if your competition has changed, then it might be time to up your game and improve, rather than staying the same. It might be as simple as getting more orders per month than you used to. It seems like you are now in a more competitive market and might have to do things differently if you want to keep up with the competition. Business is very dynamic and changes constantly, so if you aren't changing with it, you can get left behind. It might be wise to analyze your competition and see what changes you can do to improve your business, because maintain status quo is not working.

I know some top-rated sellers who took two years or more before becoming a top-rated seller. Also, it isn't guaranteed that you will become a top-rated seller. This is a manual vetting process and many who qualify never become top-rated sellers. There are other factors beside the minimum requirements that come into play. You can read about that here: https://community.fiverr.com/forums/topic/282557-🤩popular-top-rated-sellers-what-are-your-thoughts-on-these-comments-about-becoming-trs/?do=findComment&comment=1784338 The good news is that you can still make good money as a Level 2 seller and you don't need that top-rated seller status to do well. Fiverr didn't "all of the sudden" decide to sell out their sellers. Fiverr rewards you based on performance, how you are doing compared to other sellers in your category. So if you don't have as many orders, or are simply not doing as well as other sellers in your same category, you might see some of the features that you mention disappear until you are performing well compared to your competition. Fiverr does a pretty good job at rewarding good performance, and there are many "perks" that you get from performing well. You might have higher visibility, a Fiverr's Choice badge, or access to different features. These perks disappear when you aren't performing as well, and then come back when your performance is back up.

Hi @khalifacyrusuk! Welcome back to the forum! 😊 I can see it's been a while ...your last post was made right before I published my first gig in Nov 2021, so it looks like we just missed each other! Congratulations on becoming a top-rated seller - I checked out your gig and love the gig videos and the portfolio that you have. What I really like, however, are the responses that you make for the few negative reviews that you've received. Often buyers have greater insight into the quality of service that a seller provides through their responses to negative reviews (as opposed to the positive). I think you responded brilliantly and your responses showed a high level of care and concern for your customers. So great job there! Hmmm.. for questions, I'm sure many will want to hear your "journey to top-rated seller" story. I'm guessing a lot has happened since your last post on the forum and you've been busy! If you don't mind sharing your story, I'd love to hear it!

@manto14Here are some comments from me: 1. You state that you are fluent in English...yet you include the statement, "I can Good English conversation" in your gig. I suggest changing "Fluent" to "Conversational." You don't need to be fluent as a graphic artist. And changing it to "Conversational" will mean your buyers won't hold it against you if you do have some grammatical errors. 2. I would remove "24/7 lifetime support" - Do you really want to be with your client, working with them for free into their old age? 3. Remove also "100% Satisfaction." No one can promise that. There will be some buyers that you just can't please. No matter what. 4. Removing points #2 & #3 are important because if and when you have to cancel an order, Fiverr will hold you to whatever you promise. If they think you've held your end of the bargain, most likely they will support you and help cancel an order so it doesn't hurt your seller statistics. That's really hard to prove when you promise 100% satisfaction and unlimited support. 5. You state this on your profile, "I have Already Completed 100+ Projects of 10+ countries 20+ clients." - If you have completed 100+ projects, work on your profile to showcase your best projects. You can even add a PDF file showing all of your projects. Also, if you have 20+ clients, why not direct them to use your services on Fiverr? Initial orders can lead to more orders. @mdfaruk1989 & @marufsarkar_pro - many of the tips (not all) that I just gave @manto14 can be applied in your situation as well.

I don't see this as bad. You have good clicks, especially on that first gig. You have an opportunity here. You have clicks. Clicks don't necessarily need to increase. Focus on converting those clicks into orders. If people are visiting your gig and you aren't getting inquiries and orders from those visits, that means you haven't convinced those buyers to place an order. Take a good look at your gig and decide what is working and what isn't.

No, it won't negatively impact your gig if you choose different picture resolutions for your images. As long as you ensure your images are clear, you should be okay.

Hi @web_munna45 - Here are my comments: 1. Your gig images have too much text. Keep it simple with only 3-5 words describing your services. 2. Add gig videos on all of your gigs (you only have a video on one). 3. Your selling point of "Unlimited Colors," isn't really a selling point. 4. Please only make promises you can keep. In your FAQs you mention that you will respond within 1 minute and in your gig descriptions, you mention 100% satisfaction. 5. Consider removing unlimited revisions and money back guarantee. These statements make your buyers wonder "why" they would need that and creates unnecessary questions in their minds about the quality of your services. 6. Try niching down. You are a web developer in a very competitive field. Since your gigs are very generic in nature, you are competing against every web developer out there. Pick a target audience and cater your gig to them. This will make you more competitive as a web developer and can increase your visibility in search.

@raheelaslamj - Your buyers are not happy with the quality of your work. Both of the negative reviews mentioned that the buyers finally gave up (too many revisions) or ended up choosing a different seller to complete the project. Your communication skills also need to be improved upon. Until you correct those two points, you will continue to lose impressions because Fiverr will not promote a seller with poor communication and poor quality of work. The good news is, that you can recover from those negative reviews by delivering quality work and communicating well with your customers.

Hi @raheelaslamj - if you can't keep your customers happy, Fiverr won't promote your services to other buyers. That's why your impressions are dropping. To bring your impressions back up, you have to find ways to keep your customers happy.

Congratulations on hitting all targets for Top Rated Seller, @aaftabi! And thanks for sharing your journey! It's so important for many newbie sellers to know that it isn't easy starting a business on Fiverr. I love your book cover designs! Keep up the good work. 😊

It's against Fiverr's Terms of Service to contact someone outside of the platform. So if you do contact someone using email or any other form of communication outside of Fiverr, your Fiverr account could get shut down and you'll be banned - you'll never be able to buy and sell on Fiverr again. On top of that, if you do get scammed, you could be out of money and your private information could be stolen.

Hi @smrakib - you don't have to be online all the time. Just get the mobile app and set yourself up to get notifications if a buyer contacts you. Your average response time is currently 7 hours, so try to get it down to 1 hour.

I think what happened for my seller (and another seller I was talking to earlier), they were using the "flag" to block the buyers, not the "spam" button. I've seen other sellers who "unmark" the spam in the spam box and then get dinged that way.

@meldawn9, I'm sorry to hear that happened! Last month, one of the sellers I buy from went from a Level 2 to a New Seller because of multiple messages that she didn't mark as spam. I didn't know sellers could drop down two levels in one evaluation period. Luckily she is back to a Level 1 seller today. This seems to be happening a lot, and all because spam messages are not getting marked in a timely manner. The biggest surprise is that Customer Service is pretty firm on this, so sellers just have to get demoted. They do manually go through the messages and they do mention that it's specifically spam that's the cause of the low response rate. But it isn't something that they are willing to take action on. 😟

Yes, it's perfectly okay to share your gig links (or the gig links of other sellers) with your buyers.

Hi @ljcprovideos - you can find Buyer Requests from your "More" tab: