vickieito

Hi @tashminnur, If your uncle needs to create a buyer account, he can create one himself. There's no reason why you should risk your Fiverr account to set it up for him. He can set up a Fiverr account following these steps: https://help.fiverr.com/hc/en-us/articles/360050063113-How-do-I-create-a-Fiverr-account If he has any questions, he can reach out to Fiverr Customer Service for support here: support@fiverr.com Or submit a help desk ticket here: https://www.fiverr.com/support_tickets/account-and-security/general

Hi @doctorzikria, When I first started on the platform, I also found myself getting talked down on my price, so I tried the following and it seemed to help: 1. Set higher prices. Whatever I wanted to list my prices at, I would double the price (I found out that I was underestimating the time it took to complete the job - by half). Doubling my prices was actually closer to the amount of time that it really took to do the job. It also allowed some wiggle room for me if I did allow myself to be talked down. Raising my prices frequently over time also helps me to make sure that I get paid what I'm worth. Within my first three months on the platform, I raised my prices by over 3X what I first started out with. 2. Refer customers to my gig prices as much as possible. In the beginning, I would get talked down if I allowed custom offers. So I would just direct customers to order from my gigs if they were interested. Now, I can just refer to my gig prices when I create my custom offers. 3. Set expectations early. Sometimes it's best to mention prices for your services early (to scare away the buyers that want it cheap). I also like to mention the highest prices first, because then buyers are really happy with the prices we eventually settle on. For example, through my e-course building gig, the highest quote I've ever given was for $20k. However, most of my clients are in the $500 - $1,000 range. Mentioning a higher price (with all the bells and whistles) makes the customer appreciative of any ways that you can find to save them money. Note, this is not a discount - they are saving by not purchasing all the bells and whistles. 4. If customers ask for a discount, don't offer it on the buyer's first order, unless you are offering to do less than a full order. Offer discounts if your buyer bundles services or makes subsequent purchases. I found out that most buyers (who get a discount on the first order) never come back for a second purchase. 5. Stay firm on your prices. Don't be afraid to refer buyers to other sellers if your prices don't work for them. There's no reason for them to haggle down your prices. If they really want to work with you, they will pay your prices. The worst thing you can do to yourself is take on an order at extremely low prices (and then have to turn away a customer who is willing to pay you your full price). You might also want to download @Kesha's comprehensive guide on how you can streamline and improve your communication with your buyers from start to finish. This is a great resource for sellers who want to have smooth (and enjoyable) experiences with their buyers:

Thanks for making this post, @Kesha! It seems like most sellers who do get warnings for incomplete deliveries are those who complete projects on external platforms (and who only include links). In their case, they just need to include a screenshot/attachment of their work on the external platform to be considered compliant. There are other sellers who claimed they received the warning because in their second or third delivery, they only sent the revised work (and didn't include all the files/media they sent in the first delivery). To clarify - each delivery must be treated as a standalone delivery. Not only does each delivery need to include an attachment .... each delivery must include ALL attachments necessary for that standalone delivery to be considered complete. For example, in one of my orders for curriculum development, I delivered new hire training with five training modules. The buyer requested revisions on three of the five training modules. Once the revisions were completed, I made a second delivery with all five training modules - two modules that were unchanged and three modules that were revised according to the buyer's revision request. I believe that if I had only attached the three revised modules (and just mentioned Delivery #1 with the other two modules), the delivery would have been considered incomplete. @Kesha, is this correct? Some sellers may think it's okay to ask a buyer after they gave their review why they gave a lower-than-5-star review (for improvement or clarification purposes). However, this should be avoided because it could be seen as review manipulation and also puts unnecessary pressure on the buyer, who is free to rate their sellers in any way they choose.

It should be above your inbox conversations:

I agree - I think briefs were created just to tell people that there was a replacement for buyer requests (but not much effort/expectation was put into it) and Neo is just a shiny new toy that's there to show that Fiverr is using cutting-edge technology. I see briefs disappearing and Neo slowly evolving as AI technology improves. However, it's nowhere near where it should be in recommending a good freelancer to work with. I think Neo would be better off as a Help Center assistant that can help users place the right support ticket, learn how to navigate the platform, its tools, and resources, and keep all of Fiverr's ToS and Community Standards.

Hi @antara1995 - Four stars, by Fiverr's standard, is a "good review." The buyer had no issues with your services (as she stated in her review), so there really isn't anything to discuss. You delivered good work and the buyer was happy with you. You can look at all the 4-star reviews on multiple Pro and TRS sellers' accounts and there really isn't a difference between them, and the 5-star reviews that you see. Even if you receive a 1-star/negative review (which I see you have), it isn't worth it to reach out to the buyer to get more feedback than what they've provided. This can be seen as review manipulation and you could get a warning for doing that. Since you can't control what a buyer says in their review, focus on the things you can. Your response to the 1-star review shows your side of the story (and future buyers can also see an image of your work as well). This is only 1 negative review out of the 100+ orders that you have. If there are things that could have gone better during that order, try to see what you can do better going forward. I always find something to improve on from any negative experience with a buyer (sometimes this includes paying attention to warning signs that you may see before the order is placed and saying "no" to buyers who may be hard to work with).

Actually the three 1-star reviews (due to "Cancelled order. Seller failed to deliver on time!") - are actually the BEST 1-star reviews you can get. You don't have 1-star reviews from actual buyers saying that your performance is subpar. I see many Top-Rated Sellers who have the same type of 1-star reviews that you have. That didn't hold them back. I agree with @fogi - You have a good account with a 4.6-star review average. This is not bad at all. Especially since you have 35 reviews on your account. @yukiedong, You aren't new - so you don't have to take years to build up your credibility or work for cheap. You have a seasoned account from 2015 and over 10 years of experience as an anime VO artist. Don't short-sell yourself or your skills. You don't need to compete with the $5 sellers. You could make your gigs look more professional (make it look like a premium service through images, demo reels, gig descriptions, and more) and increase your prices (you can do this slowly if you want but you don't have to). You've got the skills and the service to back it up. Right now, you're gaining momentum with your orders and it may seem slow right now, but your buyers are happy and this will help you to get more orders, either through repeat buyers or new buyers who read these reviews.

I'm hoping it'll eventually replace the buyer briefs (which are also not a good replacement for Fiverr's search, but better than buyer requests). I also prefer to do my own research to vet out sellers to work with. Briefs and Neo are more catered to those who are used to posting jobs rather than searching.

If you only wanted 1 order a month, then the impressions you're getting are good enough. You got one order. If you want more than one order a month, then you need to increase your conversion rate (i.e., turn your clicks into more orders). You have more than enough impressions (you can get orders with only 40-50 impressions and 3+ clicks a day). Too many impressions (with low clicks and orders) may indicate that you aren't optimized as well as you could be - the impressions aren't turning into clicks and clicks aren't turning into orders (so your gig may be shown to buyers who aren't interested in your service). Low clicks could mean that your gig images and gig cards aren't attractive enough for buyers to click on them. And low orders may indicate that once buyers visit your seller page and gig, they aren't convinced to place an order. So you have to tailor your gigs to be more appealing to your target buyers.

I made several attempts to ask Neo seller-related questions but you do kind of have to know the right answers (and the right questions to keep asking to bring up more answers). I can see so many ways it could go wrong if the seller doesn't dig enough for more information (or to keep asking questions), especially if it is ToS-related: It might be a good place to organize your thoughts before submitting a help desk ticket, especially if you have a specific question as I did above. Otherwise, Neo will just send you the same "Start Selling" link (or start trying to help you look for a freelancer). As @uk1000 mentioned, Neo is heavily biased toward helping buyers: Neo hasn't matched me to a relevant buyer yet, but it's pretty determined to do so (it constantly tries to redirect conversations to help me find a new buyer). It doesn't matter what the conversation and it gets more persistent over time. Neo won't admit it, that's for sure! Neo also forgets me if I move to a different thread (it forgot my name and that I already told it that I was a TRS - sorry for the bad grammar!):

Yes, your OCR will jump back up as soon as the cancelation falls off your record (and if there are no other cancelations, you'll be back to 100%). 😊

I wonder why I don't have vote access to this thread. Oh well, I'm a buyer/seller and I just got Neo this morning. I accidentally called it "AI" and was corrected to call it "Fiverr Neo." Now we are on first-name basis, and I call it "Neo." So far, Neo only shows me sellers with 1,500+ star reviews and all of them are completely irrelevant to my requests. Neo seems to stop if I use a lot of interrobangs (or will change the subject - for example, to correct me in how I should address it), so I'll try to be more polite when it doesn't bring back the results that I'm expecting. I'm wondering if it's like Briefs (which had to be trained for several weeks before it matched me with something relevant). It is fun to chat with Neo, even if things aren't relevant right now.

I wouldn't mind if Fiverr discontinued Briefs (but only after they fix Fiverr Neo). Briefs don't provide enough information and you have to chat with Neo for a very, very, long time before you start getting anything remotely relevant. I'm not sure how that would affect sellers, but since buyers can see many more suggestions over the course of a conversation, they are potentially shown more sellers than they'll ever see when submitting briefs.

Great post, @breals! There's a reason why you are a Top-Rated Web Designer on Fiverr! When I was looking for a web designer to work with, I was really frustrated because most didn't have portfolios, their gigs were cluttered with unfamiliar web design terminology (and images), and I was not impressed with their gig images. When I see a generic gig/profile that promises after-order support and 100% satisfaction, this doesn't instill confidence at all. That just tells me to move on to the next seller. If all new web designers read and applied all the tips you included in this post, it would elevate the quality of the web design category. You also touched on many points that would be helpful for other newbie sellers (e.g., Why you shouldn't just put up 7 gigs for the sake of it. Why sharing your gig on social media might not work.). Thank you for taking the time to share your wisdom and insight! @Lena - Can this thread be pinned? It touches on so many points that have to constantly be reiterated on the forum. Fingers crossed that this can be done! 🤞 Edit: I'm tickled pink that @breals posted this - normally he's only responding to the endless newbie threads that fill up the forum. This post is a true gem!

Hi @limanilufa, If your seller profile is not approved, you can only be a buyer on Fiverr's platform. Fiverr does leave the door open for you to try again, but it isn't really clear on how long you should wait (or exactly why your seller account was denied).

@Lena - Can you look into why @lucamedina780 and @clarotarot were both flagged for "review manipulation"? They may have been falsely flagged due to similar/cookie-cutter type responses from the buyers' public reviews (e.g., "Thanks for another great reading," or "The healing resonated with me"). Thanks in advance for all your help!

Hi @kiran_seo7, Please remove the "Fiverr's Choice" badge from your gig images: This is against Fiverr's ToS (we can't display badges in our gig images). Your gig galleries are also very empty - you only have a thumbnail image. Your gallery allows you to add a gig video, 3 images, and 2 PDFs to showcase your skills. There should be no doubt in your buyers' mind about what you can deliver to them. Find ways to use your gig galleries to communicate what makes you and your services unique and share examples of your work (for both guest posting and content writing) and show buyers what they can expect, should they buy from you. The more convincing your profile and gigs are, the more likely buyers will be interested in chatting with you in the inbox to learn more about you. If your impressions are decreasing, that means Fiverr's algorithm sees you as less and less relevant (compared with other sellers in your subcategory). So make sure your title, tags, and keywords accurately reflect what you can do. You can use your SEO and marketing techniques to drive traffic to your gigs until you can start gaining organic traffic through Fiverr's search. As you deliver more orders and keep your buyers happy, your visibility in search should increase.

Hi @shahid937 - It looks like you just missed the evaluation period to level up. Accounts are reviewed on the 14th of every month (you can see the next review date on the Fiverr app). As long as you maintain all of these requirements, you'll level up on the 15th of the next month.

Hi @ryannthegeek, Your OCR is based on a rolling 60-day window of time - and this changes daily, so even though you continue to deliver more orders, if the total number of orders in this current 60-day period is less than the total number of orders delivered (even a day ago), and the cancelation doesn't drop off your record, your OCR could go down. This often happens when you have a high volume of orders (sometimes in a single day) followed by a slower period.

Hi @arthebest2001, It looks like you have a bug. Please contact Customer Support to resolve the issue here: https://www.fiverr.com/support_tickets/account-and-security/report-bug Good luck publishing your gig!

@Lena & @ana_tomy - Sorry if I came off as demanding, bossy, or impatient! That wasn't my intention. You both have been doing an amazing job at keeping the forum clean. Thanks for all your help!

Hi @sk55767, Welcome to Fiverr and the forum! 😊 To start making money on the platform, you'll have to set up gigs. Fiverr has detailed steps on how to do this in the Help Center: https://help.fiverr.com/hc/en-us/articles/360010451397-Creating-a-Gig You can also take the FREE Online Freelancing Essentials course here: https://learn.fiverr.com/courses/online-freelancing-essentials-be-a-successful-fiverr-seller Good luck with your business!

This is the reason ⬇️ As @donnovan86 mentioned, since the metric covers the past 60 days (and it's a rolling 60 days), if no new messages are received, your inbox response rate will decrease because the number of inbox messages in the current 60-day period is now less (while the system is still counting the occurences where you didn't respond within 24 hours).

I'm only a seller/buyer on the platform, so there's only so much I can do. I also can't see your image, so I don't know what CS's response is to you. Sometimes it takes time for CS to resolve an issue, so you have to be patient. When I ran into an issue setting up my phone, it took me 15 days to finally get it set up. I noticed it takes longer for CS to resolve most tech issues I bring up because they have to get another department involved.

Stay in contact with CS so that they can help troubleshoot with you. You can even link to your forum topic. Even if you tag a Fiverr Staffer here on the forum, they will direct you back to CS to resolve your issue.