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I have to agree with you, @emmaki. Except I don't know if going to CS will do anything for these sellers. Since we still don't have a response from Fiverr, this is what we can devise, based on the sellers who have posted here: 1. There is no bug, all of this was expected by Fiverr. With Fiverr’s changes in the new leveling system, Fiverr expected a high number of sellers to 1) get really low success scores (these threads are getting responses from Fiverr) or 2) have their accounts flagged (these are treated as standard, flagged accounts – cookie-cutter responses from CS and also very little response from Fiverr on the forum). 2. Fiverr is confident in their new flagging system. Based on the CS responses, with this new launch, Fiverr instituted a “new criteria” to flag accounts that have location inconsistencies or are somehow linked to a Fiverr account that violated Fiverr’s ToS. However, this system is automated, and since Fiverr is confident in it, there doesn’t seem to be any manual reviews. At best, Fiverr CS may quickly review the alerts of this automated system and decide if there was a false flag or not. 3. Fiverr’s treatment of flagged sellers hasn’t really changed. Any flagged account will simply be “flagged for violation of Fiverr’s ToS” (notifications may not be sent but sellers will see this flag in their levels overview). Sellers may or may not be told the reason for the flagging (at least in this case, sellers are getting a reason). Sellers will be instructed to go to CS, and CS will be instructed to send the same responses to any account with this flag and to close the ticket as “resolved.” 4. Sellers are left in the dark. We don’t know what this new criteria is for “location inconsistency” or “linkage to another account.” It may all be valid, but many of us are wondering if it will be okay to use shared wifi, travel, move, work remotely, (or even be in the same area as another Fiverr seller). We also don’t know exactly what will happen to accounts that have this flag (what sellers are supposed to do if they have the flag, whether this flag is permanent, or if it eventually leads to an account suspension). I’m hoping Fiverr will provide all of us with answers, but maybe this is all part of their plan to start culling and differentiating sellers on this platform. For Fiverr, this was all to be expected and they don’t see any issues with all of the flaggings that just took place.

Thanks for all your help, @Lyndsey_Fiverr! This is really strange - I've never seen 4 pages of "reports" on the forum (all within a day), reporting the same issue. I'm curious to see what the Product Team says.

I'm wondering if users who may temporarily share the same internet with family/friends/coworkers/public wifi that is triggering this. This would happen for someone like your friend, who frequently travels. Fiverr is supposed to work for the digital nomad. I've worked in public libraries and airports before with no issues. I'm also curious to see what location inconsistency means.

Hi @ana_tomy and @Lyndsey_Fiverr - It looks like there are a high number of sellers on this thread who had their accounts flagged for "location inconsistencies." I'm not sure if it's related to the launch of the new review system or if this is something that Fiverr is now cracking down hard on. Can you reach out to the individuals on this thread to provide insight into their account flagging? @markenbuilder @jamesoliver132 @bobstouch @usamaash127 @yonixer @arsalan_design1 @iza_bell @canvabook @nrajuud Also, if this is to address a widespread issue on the platform, we might want to have @Kesha make a post to help users understand Fiverr's ToS better and what they are doing that causes their accounts to be flagged due to location inconsistencies. Thanks in advance for all of your help! Adding @backlink_work @shahzaibhameed8 @acreativeminds @amazon_zk @sajan91 @martian_guy @tayyba253

Hi @bethloveswords, I don't think anyone (including Fiverr) fully understands what goes into the success metric score. However, it's much more than just your public ratings. Fiverr's Help Center says that this score is based on six categories: 1) Client Satisfaction (public/private ratings, plus other metrics that reflect how happy buyers are with the overall order experience, 2) Effective Communication (looks at your response metrics and buyers' public/private ratings for communication), 3) Conflict-free Orders (the frequency/nature of any "dispute"), 4) Order Cancellations (the number of cancelations you have), 5) Delivery Time (factors in early, on-time, and late deliveries), and 6) Value for Money (determined by buyers) Each gig will receive a score on a scale of 1-10 in each of these categories and the top reasons affecting your score will be shown (Strong Negative Impact, Negative Impact, Room for growth, Positive Impact, Strong Positive Impact). Your success score is then calculated based on your gigs' success scores (with more weight going to the gigs with the most reviews). It looks like Fiverr also brought in historical data (from the past two years) that weren't currently being shown in our seller metrics/gig scores, but now are. I currently have a success score of 10, average rating of 5, and 100% response rate. Most of my gigs (60%) have success scores of 9, but two of my highest-performing gigs have success scores of 10 (which is why I think my overall success score is a 10). I avoid consultation calls because I think they are too risky. I still offer Zoom calls, but only as part of a service that I already provide (but the gigs that do include consultation calls seem to have lower success scores): There's still a lot of mystery that goes into the success score and if it even makes sense - I wonder if "extension requests" (which is a type of dispute) affects my "Conflict-free Orders" score. I also scored low on "Communication" for a gig where I audit websites and tell them what they are doing bad (and they usually ask me to rewrite their content). And it looks like "Cancellations" factors in some cancelations that CS mentions did not affect my seller metrics.

Hi @leacullero, Please read Fiverr's ToS, Community Standards, and Forum rules here: https://www.fiverr.com/legal-portal/legal-terms/terms-of-service https://www.fiverr.com/community/standards https://community.fiverr.com/forum_rules It worries me that you first offer services that are not allowed on Fiverr, then you have two back-to-back violations regarding feedback boosting, then wonder if you should open another Fiverr account (also against Fiverr's ToS), and also include the gig link of another seller to call them out (in violation of forum rule #6). Please read all of Fiverr's rules to make sure you don't keep violating rules that Fiverr sets for its community. This doesn't look good when Fiverr is reviewing your account for compliance. Fiverr may see you as someone who will keep breaking rules if you continue down this path. Take a break. Breathe. Read the ToS. I know how concerning it can be for your Fiverr account to be taken away but you have to do things the right way if there's even an inkling that you could get your account back. I had my account shut down by a hacker last year who made it look like me (not flagged for violations), and it took some time to get the account restored and verified again. It was tough having all my orders in queue canceled with no way to contact my buyers. Fiverr Customer Support was also taking several days to respond to each inquiry. However, I knew it would violate ToS if I had too many messages or help desk tickets on the same subject, so I allowed Fiverr to respond when they could and only messaged them if they responded to my previous message. Fiverr does sometimes falsely flag accounts for violating ToS, especially when it comes to review manipulation. Sometimes it's the action/communication of the buyer. I've seen several sellers who posted on the forum who were able to show that they did not engage in review manipulation (and their accounts were restored within a matter of weeks). One seller had a buyer who was copying/pasting the same reviews for every order. So it wasn't even the seller's fault. If I were you @leacullero, I'd go through every conversation between you and your buyers and any review that a buyer left to see if it triggered the system. You can share it here (but block out your buyers' names to be compliant with forum rules). If you have sufficient evidence that you did not engage in feedback boosting, you may be able to remove the flags from your account.

Hi @leacullero, It looks like all of your gigs were offering services that violated Fiverr's ToS: B2C lead generation. While you can offer services for B2B email lists, B2C email lists are not allowed. I noticed that two of your titles mentioned B2C email generation (and since all 4 gigs mention "email lists," all 4 probably violated this rule). This is looking at the cached version of your seller profile. It looks like all of your gigs have now been removed from your current profile. In addition to your gigs, the two warnings related to "Feedback Boosting" may have happened because you may have mentioned "5-star" review, asked for a positive review in exchange for your services, or asked buyers to leave a positive review if they enjoyed your services. Sellers may ask buyers to rate their services, but they can't ask buyers to leave a certain review (e.g., 5-star or positive review). Buyers are free to leave whatever review they feel reflects their experience and sellers are not allowed to manipulate these reviews in any way. Fiverr is very strict about this policy, especially with recent changes to the review system (that makes it easier for buyers to leave lower reviews). It's best to review all of Fiverr's ToS before offering services on Fiverr to avoid offering prohibited services (or having your account flagged for review). Normally it takes 60-90 days for an account to be reviewed, and in many cases, the accounts are permanently suspended. Accounts that did not violate any of Fiverr's ToS (i.e., you account was falsely flagged), can be restored after the 60-90 day review.

Hi @michjnich, If you are new to buying, you might want to check out @Kesha's new thread here: You do have to be careful as a new buyer, so I don't recommend that you work with sellers who have no reviews (advice from a known buyer-only member of the forum): Here's advice from a seller who also buys (like me):

Hi @michjnich, You won't be able to view your request until you start getting offers or inbox inquiries related to your request. If you don't get any offers or inquiries in your inbox, then either you have no matches or the sellers who were matched didn't think your request was relevant to their services. You won't be able to see how many sellers were matched with your request but you will get any offers or messages from interested sellers (check your inbox). As long as you get at least one offer or inquiry in your inbox, you can access your request from that message and choose to accept their offer or cancel your request. I don't really like the Brief system as a buyer. I don't think it makes good matches and it gives sellers access to your inbox if they message you or send you an offer. I prefer to just use Fiverr's search to find my sellers.

I think we are talking about two different things. Hashing out the scope of the order with the seller and then placing an order is different than trying to do a full order in the inbox and only creating a custom offer when the buyer states they have an acceptable sample. The problem is, there are sellers out there that refuse to give a custom offer until the sample is delivery-ready. This means buyers can't leave a review if the seller ends up not giving a custom offer. If the buyer decides to leave at that point, this isn't a win-win because the seller only avoids a bad review whereas the buyer is out on time, has a negative experience, and still has an unfinished project. Other buyers will only see the curated positive reviews that the seller ended up with and won't know how many buyers had their time wasted with the seller (i.e., did not get a custom offer to place an order). I don't see why all of this can't be done in an order. This gets rid of a lot of headaches. Sellers can still share different samples in an order, and the buyer can pick the preferred sample. This protects both parties and both parties need to keep up their end of the bargain. Allowing buyers and sellers to work in the inbox opens the door for a lot of abuses and Fiverr can't protect either party because there isn't a formal agreement.

Thanks for this topic, @Kesha! Most buyers won't be on the forum to see this, so maybe once you get some feedback, this could be emailed out to new buyers. It can be really hard for new buyers to find a good seller to work with. This is probably the #1 tip to avoid working with scammers. If buyers keep all conversations on the platform, they only have to worry about dealing with bad sellers. It took me a long time to figure out how to do this on Fiverr. There isn't a phone number to call and many new buyers don't know that they need to keep clicking past the "I still need help" to get to the screen with the help desk ticket. They can email Fiverr support but then they don't know how long they need to wait for a response. Often the forum provides quicker responses but sometimes the feedback from forum members isn't very helpful. Not only is this important to protect your information, it may be against third-party ToS to allow a seller access to your account. LinkedIn may shut down a buyer's profile if a seller from a different geographical location logs in. Thinkific has fees for adding users to build a course and website on their LMS platform (so they don't allow multiple users on one log-in). I agree! I think it's also important to add: Know Fiverr's ToS Newbie buyers tend to overly trust their sellers. You can have negative experiences with sellers who have over 1k 5-star reviews or even ones with the TRS or Pro badge. I've learned the hard way that some sellers will try to bend the rules when orders don't go their way. These sellers can be very convincing to new buyers who aren't experienced on the platform. They may try to make you feel like it's okay to get a partial delivery or give a good review on a partial delivery (they will deliver the rest in a few hours). But don't let them do that! Sellers doing this are trying to avoid getting penalized for late deliveries and/or bad reviews (note: both are against Fiverr's ToS). If you do as they say, they'll most likely stop responding to you because once an order closes, you are no longer a priority to them. Know your rights and get customer service involved if a seller tries to bend the rules. Pay Attention to Seller Communication How a seller communicates with you in the inbox chats will give you a good idea of what it will be like to work with them. Is your seller rushing you to place the order (and isn't fully responding to your questions)? Or is there something in your communications making you feel uncomfortable? If so, then most likely you won't have a good buying experience either. Also, if your seller claims to be a writer but has many grammatical errors in your chats (even if their portfolio samples are perfect), beware. Don't Ask For Free Work or Do Orders in the Inbox You can ask for samples of your seller's work, but if you want custom samples, place a mini-order instead. This protects both you and your seller. I've approached several sellers as a buyer just to inquire about their services and they thought I was asking them to do work. So they did free work that I didn't want or ask for. That was a waste of time and effort for them. Even if English isn't your first language, you should know that if there isn't an order, there isn't an agreement between you two. Sellers shouldn't provide free work in the inbox and buyers shouldn't ask for free work. Placing an order with your seller, even if it is a test order, will keep you and your seller accountable to each other and Fiverr can protect both of your interests. Some sellers may try to give you several custom samples of their work and once you pick one you like, they will then give you an offer for you to place an order and deliver the file to you. Avoid that. This is review manipulation and sellers are doing this so that they can flush out any bad reviews (at your expense). If you agree, you may never have a good sample (lost time for you), the seller can ignore you (you can't control the order), and there is also no way for you to let other buyers know of your experience with that seller. You can only leave reviews if you place orders.

This is because there is no way that Fiverr can include the gigs of ALL sellers who have perfect stats on the search page. There isn't enough space. You forget that it isn't just your performance that Fiverr looks at when determining which gigs to show via the Promoted Gigs feature. You are paying to bid, but you may be outbid by other sellers who are doing better than you in terms of the other quality metrics that the automated matching system is based on (i.e., the hidden quality metrics based on delivery quality and appearance quality). These two quality metrics make up a unique Gig Match score for each seller (also unknown to sellers, but mentioned in the Help Center). While many sellers may have the Promoted Gig feature (e.g., perfect stats), some will have a better chance of outbidding their competition, based on their Gig Match score. These gigs will have the "Recommended" label: If you have the recommended label on your gigs, go ahead and promote your gigs. You have a great shot at outbidding the competition. I've wondered about this as well. It seems most of the benefits go to sellers who are already getting good exposure through organic searches and briefs (not to sellers who need the exposure). However, this means Promoted Gigs is an indicator of seller quality compared to your competition, so it is good to keep tabs of your eligibility to Promoted Gigs and if you have the "Recommended" tag on your gigs.

Hi @Kesha! I really like this point because it shows sellers how strategic they need to be when deciding which FAQs to include on their gigs. There are some sellers who put up FAQs just to hit the number of 3-5 FAQs per gig. Those FAQs hardly ever get read. Then there are other sellers who are thinking about their customers, their needs, and their overall experience (even before an order is placed). These sellers know what questions their buyers will be asking and anticipate problems that could arise in communication before orders are placed. These FAQs are customer-centric and are written to make the buyer's life more easier. These sellers' FAQs are much more effective in engaging potential buyers, building up their confidence, and converting them into sales. This is why FAQs can be a powerful tool. Having good, well-thought-out FAQs will show your customers that you know them and their needs, and will take care of them, should they decide to place an order with you.

Hi @cuberuler, Once a buyer leaves a review, you'll be asked to rate your buyer. If you leave a review for your buyer, you should immediately be able to see the review that the buyer left you from the order page (this will also show up on your profile). If you choose not to leave your buyer a review, the buyer's review will not show up on your profile until after your review period expires (note: buyers and sellers have 14 days after the order closes to complete their reviews).

Great idea, @mandyzines! Adding to the comments of others...(really like the idea about anchoring and avoiding review manipulation) How about: Offering you EXCEPTIONAL value for the money at a fraction of the cost...MandyZines [and then go into your facts]

I edited my last comment - changed "students" to "clients" - something that you should probably change in your gigs as well. You should probably avoid the words "student," "assignment," and "project." These are some of the negative keywords that I have to avoid these types of clients (I also have "essay" and "thesis" as negative keywords). In your gigs, mention that you work with "clients" and "buyers." If you use the wrong keywords, you could attract the wrong clientele. Buyers can be very tricky. Some will try to give you projects that are school-related (but will deny that it is). So you should be ready to turn down orders that you suspect are school-related.

Teaching is allowed but the service you are offering here is not: This is in the gig "I will do python and computer science assignments" (which should be deleted because it violates Fiverr's Tos). To offer tutoring services the correct way, teach concepts and don't provide assistance with specific homework problems or student projects. Instead, use your own materials, lesson plans, and activities to teach your clients the subjects that they want to become proficient in.

@gertnerbot - When I typed in "Nuxt app" in Fiverr's search, there are only 78 services listed. Of those, there are 35 New Sellers, 21 Level 1 Sellers, and 22 Level 2 Sellers. Since you are a new buyer, focus on the Level 2 sellers with the most reviews. I learned the hard way that it's not a good mix to be a New Buyer with a New Seller. Once you gain more experience with finding good sellers, you can start buying from Level 1 and New Sellers. Note: what is shown on Fiverr's search page will only show their total reviews for that particular gig...click on their profile to see their total number of reviews. Read through all of the reviews and check out their portfolio to get a good understanding of how it would be like to work with that seller. Read how they respond to positive reviews (and negative ones). Reach out to the sellers that you feel good about, and pay close attention to how they communicate with you through the inbox chats. If they offer video consultations, hop on a video call to do a quick vibe check. If your spidey senses tells you not to work with a seller (even though everything else checks out fine), don't work with them. Move on to the next seller on your list.

The majority of users on the forum are sellers, but not all sellers responding to you will be qualified for the job (or will even read the brief). You could try in "Starter Questions" if you would like help finding qualified sellers, but I still think the best route is to search for yourself using Fiverr's search tools. There is a lot of spam on the forum (and by stating you're one of the few buyers on the forum may open the door for more spam). You would have to vet each interested candidate one by one (by checking their profiles on the main website anyways), so I'd use Fiverr's search if I were you.

If the system finds matches and sellers think they are a good match, you could get a response immediately. If the system doesn't find a match (or the sellers don't think your project is a good match for them), you might never get a response. I've seen several buyers posting on the forum that they never received matches. Most sellers on the forum complain that the matches they receive are irrelevant to what they do. Fiverr's Help Center also states that they can't guarantee matches for your project. Since you can't really edit your briefs if no one responds, the best thing may be to try to post another one. Or, search for a seller using Fiverr's search tools (which is my preferred method of finding sellers).

Hi @sohel_khan_sk, Welcome to the forum! Because you are a web designer, here are great tips from a Top Rated Seller and Web Designer: https://community.fiverr.com/forums/topic/321968-web-designing-on-fiverr-a-guide-from-a-top-rated-seller/ To answer your questions.... 1. Profile Optimization: Any advice on how to make my profile stand out? What elements are crucial for catching the attention of potential clients? @frank_d has a great article here that discusses how you can optimize your gig: https://community.fiverr.com/forums/topic/274399-what-happens-when-you-publish-a-new-gig-a-pro-sellers-guide/ 2. Gig Creation: What makes a gig truly irresistible? Are there any specific do's and don'ts you've learned along the way? The Help Center has lots of tips on how to create great gigs (this is what helped me to grow from New Seller to Level 2 Seller within 3 months): https://help.fiverr.com/hc/en-us/articles/360010451397-Creating-a-Gig 3. Pricing Strategies: How do you determine the right price for your services? Is there a balance between being competitive and valuing your work appropriately? The right price is what you are happy to work for (and the buyer is happy to pay). I charge much higher than my competition (even before I became a TRS), but I also make sure my customers are getting great value for what they are paying. @jonbaas explains it best when it comes to understanding your target customers' needs: https://community.fiverr.com/forums/topic/211706-are-you-a-new-seller-this-is-how-you-get-more-orders/ 4. Communication Tips: How do you effectively communicate with clients? Any best practices for ensuring clear and efficient communication? @Kesha has a great downloadable resource here: https://community.fiverr.com/forums/topic/318408-attention-seo-sellers-we’ve-got-something-special-for-you/ 5. Navigating Buyer Requests: Fiverr discontinued Buyer Requests last year. 6. Building a Positive Reputation: How can I establish a positive reputation and gain those crucial first reviews? Any strategies you found particularly effective? Here's an awesome article written by @gina_riley2 (a buyer), outlining the things buyers look for when working with new sellers (and what makes them run away): https://community.fiverr.com/forums/topic/265273-finding-a-real-expert-among-new-sellers/ Also, since you are new to the forum, here's how I made the most out my first 25 days here: https://community.fiverr.com/forums/topic/282067-my-first-25-days-–-how-i’m-getting-the-most-out-of-fiverr-forum/

Hi @meatballthepug - You can always reach out to Customer Support by creating a Help Desk ticket to report a problematic seller: https://www.fiverr.com/support_tickets/buying-on-fiverr/my-orders/current-orders/issue-with-an-order/create-ticket In your case, it might be best to cancel the order through the Resolution Center: This would refund your money back to you so that you can work with a better seller.

Fiverr did mention that our eligibility could change on a daily basis, and for any reason: Access to Early Payout is based on the Seller Plus ToS: And Seller Plus ToS states that this eligibility can change from time to time and Fiverr reserves the right to change how they determine eligibility (so we did confirm with them last time it was related to performance, as @donnovan86 mentioned, but it could change):

Hi @taskins_, If you are unable to change your phone number by going to "Settings" under your profile icon (in the top-right corner) and following the steps outlined below... Then you can click on "I still need help" or click on the link below to submit a Help Desk ticket so that Customer Service can help you set up your new phone: https://www.fiverr.com/support_tickets/account-and-security/update-my-account/phone-verification/change-phone-number/create-ticket

Hi @ighdigital, Did you try clearing your browser's cache and cookies (and then restarting your browser)? If you're still having problems after trying that, Fiverr's site may be buggy. You can submit a Help Desk ticket here to report the issue: https://www.fiverr.com/support_tickets/account-and-security/report-bug Or email Customer Service at: support@fiverr.com