gajuseidi

Thank you, this is the first time it happened, but hopefully the CS will be able to resolve this issue. Boggles my mind that there is no system to solve such situations without the help of CS. I'm pretty sure if I just accepted the cancellation, I would be screwed.

Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.

Great stuff! I'm glad the buyer liked your result 😊

As little as possible.

Great information! As a new fiverr seller, this article really helps put things into perspective. While it's not possible to always perform at a 110% we can still try to improve efficiently if we know where to look. Thanks a lot!

In order to appear online, you have to be active on the sire, clicking, moving to different pages, etc. When your activity stops, you stay online for 5 minutes after that.