gajuseidi

Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.

Great stuff! I'm glad the buyer liked your result 😊

As little as possible.

Great information! As a new fiverr seller, this article really helps put things into perspective. While it's not possible to always perform at a 110% we can still try to improve efficiently if we know where to look. Thanks a lot!

In order to appear online, you have to be active on the sire, clicking, moving to different pages, etc. When your activity stops, you stay online for 5 minutes after that.