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williambryan392

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Posts posted by williambryan392

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    4 minutes ago, hamza_teamalif said:

    Autocompleted orders do not affect your account negatively since orders are completed and not canceled. Please bear in mind that your performance is based on your order processes and your relationship with clients. It is not just about autocompleted orders.

    I understand, and this is just my guesswork...

    Auto-completed orders may not affect your account negatively.

    Orders that are accepted affect your account positively.

    Orders that are also rated (positively) also affect your account positively.

    • Like 7
    • Up 4

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    9 minutes ago, hamza_teamalif said:

    Automatically completed orders do not affect your success score negatively.

     

    Perhaps not directly, but indirectly, when compared to other orders from competitor sellers, if their orders are being accepted (success point), and then rated (another success point) then I think indirectly you will be negatively impacted. (Obviously this is me speculating).

    • Like 10
    • Up 3

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    16 minutes ago, visualstudios said:

    hat is true, but it's not a nice look when there's a clear cherry picking of what to answer. I've asked several questions, in several threads, over a long time period, and I never get a reply. In the meanwhile, the softballs lobbed by meksells get replies right away. That's not cool. I understand if they don't have an answer - but then say just that. "Hey, sorry, but I don't know the answers to that, I'll try to see if I can find them". That's the bare minimum.

    I get you, but I expect she's been tagged maybe hundreds of times today and is in firefighting mode, answering what she can when she can. I expect the other questions are being noted and further info sought, and there have been comments from her stating that it's all being noted.

    I had the same conversation with CS last night re the cancelation metric and I got 3 canned replies so in the end I gave up and flagged to my SM. It was a painful experience. Today we get the info that it was mistakenly included. 

    Given the bugs, and the lack of info I don't blame Kesha for playing it safe, and only adding info that is known to be correct.

    • Like 13

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    I think a lot of what needs to be said was already said, and I won't add to it overly.

    There are now so many data points included in the ongoing evaluation, and it is much more complex, including I think AI judging communication amongst other things. For all this to be done correctly takes a lot of thought and a lot of work. Algos are incredibly complicated, and few (including me) could ever understand them. I admire Fiverr for innovating but something doesn't seem right.

    Cancelations that shouldn't have been included have in fact been included (kudos for acknowledging this and being open about it) and I've seen a TRS with 0.2 as a score. As well as a lot of sudden location issues (maybe naughty sellers are being caught, or maybe it's a bug). 

    So my biggest concern is this...

    These are the easy-to-spot bugs/issues we see and my concern is that there could well be other bugs we don't.

    If these can make it through the QA process, then what harder-to-spot things did too?

    I think 'trust' is really important between platforms and users, and whilst the intention might have been to improve transparency and trust, these bugs run the risk of doing the opposite.

    So, due to what's happened, I wonder if there will be a thorough code review to ensure other things haven't slipped through, or the QA process amended, or the changes rolled back or the one month implementation extended to allow for changes.

    I think transparency is now more important than ever so I hope we learn more.

     

    (I'll also add that we should remember @Kesha is the messenger here, not customer support, or a developer or a success manager (I think!), so let's not shoot the messenger and if you need specific account feedback then contact support or your SM.)

    • Like 19
    • Up 14

    Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)

    in News From the Product Team

    Posted

    1 hour ago, anniejenkinson said:

    I feel the same and penned a long post here... which has not been shown and 'needs moderating'. Hmm, I wonder why! Maybe this site is not for openness at all. It feels devious.

    There was a word in the post that auto flagged it for moderation. The system isn't perfect and there was nothing wrong with your post that I can see so it's approved. Also, depending on the time of day, mod availability and forum activity levels (it's very active atm!) it can take longer than usual. 

    • Like 8

    New review system is live?!

    in Lounge

    Posted

    Lots of changes! 

    Like most of you I agree it's confusing, and I think the value for money element isn't a great metric to use. A Michelin meal is never going to be value for money, but that doesn't mean it isn't brilliant and deserving of 5/5. Maybe though this is the space Fiverr wants to dominate (think McDonald's not Michelin). I do buy McDonald's from time to time, and it's never 5*, but I still go back for the value. Other places I go because they're brilliant, and never value for money. I just find it strange as I felt Fiverr had been trying to up the quality on the platform... pushing pro, minimum pricing on websites ($80 I believe) and not accepting all new sellers amongst other things. Value for money seems to push the other way.

    I've also received confusing reviews. The written review is great, they've ticked 'exceeded expectations', given a tip and even ordered again. Yet marked me down on value for money. Riddle me that! 

    One thing I do like about it is that I'm no longer stressing every review being 5*, obviously I want it, but I feel it's beyond my control now. It is what it is. However, I am concerned that it could impact my TRS (along with the other coming changes such as success score) if we need to maintain 4.7. Maybe it would be better to have just changed stars from out of 5 to out of 10. I don't know. I don't mind them improving the system, I've said before I think that 5* or fail is flawed for ratings. I also read somewhere that the goal is to take the pressure off receiving 5* reviews, but if you need 5* reviews to be TRS (and that's the goal for 99.9% of sellers) then the pressure remains.

    Anyway, my plan is to increase some of my prices further rather than reduce them. If I'm going to get dinged on value for money then it may as well be worth it for me, I also think I can further dissuade value (McDonalds) buyers from working with me, and instead get the Michelin buyers who are used to quality work costing more. As I say nothing wrong with McDonald's (ok I know there is but you get the point), I just didn't want to sell like that.

    If this does end up being a race to the bottom though I'll just flip my model. I'll charge silly money for consultancy, and become an agency, hire super cheap talent, a VA manager to run things and lower my prices for all non consultancy work, then churn out the work. It won't be what I'm truly capable of delivering, but I guess if buyers are happy, then Fiverr is happy, and I'll be happy (I think!).

    Happy Valentines day! It's going to be an interesting month!

    • Like 12

    MoocH’s Tenth Annual, “Regulars Only,” End of the Year Check In Thread

    in Lounge

    Posted

    Hey everyone, been a little while!

    My love/hate (often introverted) relationship with social media got the better of me and I checked out of all social media for many, many months. Someone forwarded this post to me and so I've now pulled off the forum (and linkedin) bandaid and thought I'd say hello. Glad to see a lot of familiar faces here, and despite some ups and down you are all doing well and pushing forward!

    I'd say my Fiverr year has been consistently 'ok', no massive growth, but also no real pull back. The last couple of months have been a bit quieter, but I got an average/poor review, and also took the whole of August off so maybe it's a consequence of that. I also think this time of year, between Thanksgiving and the new year are usually a bit quieter if memory serves.

    I'm planning to do some overhauling of my gigs in the next few weeks, restructure how I'm doing things, and maybe even launch some new services in the next couple of months. I feel I haven't really grown much (in every sense aside from my waist line) and I want to take some action instead of thinking about the action. Some of the things on my todo list are the same things from January this year so I know I'm procrastinating.

    I should check in more often here. It's genuinely very nice to see all the talking points, thoughts and opinions! You're all decent people.

    Wishing you all the very best this holiday season and into the new year!

     

    • Like 21

    PLEASE WHAT DOES THIS MEAN? DAY without warning is 16/30? hope my account is still safe.

    in Starter Questions

    Posted

    On 8/24/2023 at 5:43 AM, graphicpluslimi said:

    many people also have gigs on that particular service

    There are lots of active gigs that aren't allowed. It takes Fiverr time to find them and remove them.

    If you got a warning you should have received an email telling you why.

    Contact support@fiverr.com if you need more information about it or you think removing your gig was wrong.

    • Like 12

    PLEASE WHAT DOES THIS MEAN? DAY without warning is 16/30? hope my account is still safe.

    in Starter Questions

    Posted

    1 minute ago, graphicpluslimi said:

    please once its complete 30, is it going to return back to zero?

    Yes. It says in your screenshot 'over the course of 30 days' and you are at day 16.

    3 minutes ago, graphicpluslimi said:

    Fiverr Just delete my gigs

    I can see your gigs on Fiverr. What gigs did they delete?

    4 minutes ago, graphicpluslimi said:

    i didnt do anything 

    Are you sure?

    • Like 7

    Why I am not getting orders after I promoted to Level 2?

    in Gig Advice

    Posted

    28 minutes ago, shopifort said:

    Thank you. I need to put more effort into improving my gigs and profile?

    You don’t necessarily need to change anything. A lot of freelancers have suffered reduced demand in recent months due to the economic climate.

    Review your competition, check your pricing is competitive, make sure your gigs look good and even perhaps launch a new gig. Obviously check your analytics, if orders have dropped perhaps you had a bad private review.  
     

    Finally as mentioned becoming TRS isn’t automatic, TRS sellers are hand picked by Fiverr. This info is available in the help centre, and so are lots of other great tips so if you haven’t read it thoroughly I think it’s definitely worth doing.

    Oh also, to add, I think AI is really destroying some categories. There’s some great tools for literally every category, maybe you’re a victim of that.

    • Like 9
    • Haha 1
    • Sad 1

    Client ask me for invoice to pay later!

    in Lounge

    Posted

    21 hours ago, rajat2910 said:

    Recently i got some clients they are out of money but want work. They want something from me where they can pay later and I can send an invoice with a time period of 14-15 days.

    Too risky, unless you have worked with them before and trust them.

    If they are out of money I would tell them you are ready to complete the work when they are ready to pay.

    • Like 9
    • Up 3
    • Thanks 1

    Gigs for converting indicators/bots denied -Question for any Tradingview-MT4/5 devs

    in Starter Questions

    Posted

    18 minutes ago, xraiderstudios said:

    So it is possible Fiverr just wrongly flagged these gigs as prohibited? Any chance to get help from Customer Support?

    Yes it's possible. Contact support and check with them. The terms of service were recently updated so perhaps you've been impacted (rightly or wrongly) by those.

    Stating the obvious... be clear with customer support. Concisely explain what your gig is/does, and therefore why it doesn't break ToS.

    Make it easy for them to understand and therefore help you.

    Good luck!

     

    • Like 4

    After order completion Fiverr given the refund to the buyer

    in Fiverr Excel

    Posted

    10 hours ago, muhammadaami459 said:

    Hello Dear Team,

    I have completed a project and buyer marked the project as complete and accepted the deliveries. But after 7 days of delivery buyer cancelled my order without no reason and Fiverr didn't take any action.

    Kindly help me out in this situation.

    Thank you,

    Muhammad

    Read this article and Contact Customer Support.

    https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protection

    • Like 4

    Gig rotation

    in Starter Questions

    Posted

    Most here are talking about gig rotation, and I know that's a common view.

    I'm going to say that's not the way Fiverr works. Obviously none of us know, so this is just my view, but I did hear it from a 'reliable little birdy'.

    I agree that as @smashradio said Fiverr is a matching service, and @proconsultn2035 said certain things are beyond our control.

    There are so many factors... your performance, competitor performance, the market, the economy, buyer behavior, non-Fiverr alternatives, and many others.

    But gig rotation? Nah. Just removing you from a position to give someone else a shot? Nah (not in my opinion anyway).

     

     

     

     

    • Like 10

    Stay on top with top resources and advice

    in Fiverr Excel

    Posted

    46 minutes ago, mariashtelle1 said:
    On 4/13/2023 at 12:52 PM, Yoav.M said:

    Thanks for the heads-up - Where / How should I promote this?

    Hi Yoav, if this will be the main place then probably it should go to pinned topics but to be honest if there is one topic that should be pinned then it’s @williambryan392’s topic for all newbies. 

    Thanks @mariashtelle1, I'm blushing. And for anyone else reading this, the only reason this topic is any good is because of all of the other great topics contained therein that others created before me!

    • Like 19
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