uk1000

Though it’s not totally clear because they won’t make the actual (full) criteria public. They probably don’t want people to know for whatever reason. Maybe some would give up trying as they’ll think they’d probably never get it (maybe that’s one reason why they don’t give the full criteria) or maybe they want to keep changing the full criteria so don’t publicise the full criteria for that reason too.

Maybe try taking out the word “essays” from a couple of your gigs as Fiverr might think it could be academic work. Maybe it might make a difference if they check for that.

You need to set up the requirements in a way that will work for buyers of that gig in general. Not just for 1 particular buyer. Set it up so you get all the info you need and any files you need to do the work you need. Be careful of the terms of service too. Saying “I will help you in solving mathematics assignments” might be interpreted as helping someone with their academic work (work they have been given to do for school/college). Read the section from the terms of service and community standards about academic work.

If a buyer orders one of your gigs, what do you need from them (eg. what information or files) in order to do the work in your gigs? Ask for that info/files in the requirements section.

I haven’t used one but if it can quite accurately record the time taken in the past for certain jobs it could help prevent late deliveries in the future by allowing a more accurate quote for the number of delivery days (with enough time extra to allow for other things including other orders) + price. It could also tell you whether certain jobs are profitable enough or not really worth doing (eg. whether you’d get a lot more per hour doing something else). Though you might be able to tell from just looking back on past orders and noting if there were any problems/whether ideally you would have needed more time or whether you had enough. But some jobs can be very different and it can depend on the source files the user gives and exactly what they want doing so that could make estimation difficult.

Let’s hope that’s the case. I updated the titles and some of the tags last night so going to give it another day or two before reaching out to my success manager to see if she has any ideas. I haven’t gotten a new message or order in 2 days now which has never happened before. The orders I do have are from returning buyers or from facebook groups I scout. I’ve gotten great reviews and I’m delivering all orders at least 16 - 24 hours before the deadline so I’m not sure what I’m doing wrong sadly. Since it’s the Easter weekend with more bank holidays that could be a cause of reduced/no messages during that time. You could try unpausing any paused gigs and seeing if that helps and experimenting with altering the gig tags etc. in them or try creating an additional gig to see the effect of that.

Though Fiverr business offers a “Curated freelancer catalog”. So it seems like it’s people at Fiverr curating the gigs/freelancers that will get shown to those with a Fiverr business account, and maybe the ones they curate have some stats they have to match. From the business page: I think Lifestyle was one that was missing.

With a logged out browser without quotes it shows up as the 2nd result for me when I just tried it. When I searched again/refreshed the page it moved about but stayed in the first 2 rows.

Maybe they could help solve it (if that was allowed) 🙂 Though I’m not totally sure Fiverr uses deep learning (neural networks). They do use machine learning. It’s probably mostly that. Though there may be other things too (like reducing the chance of cancellations, eg. lowering rank for cancellations even for sellers where they could on average be earning a lot more than those who cancel less).

Next to the name on top of inbox and left too. image301×530 53.8 KBI changed/updated my metadata, tags and mandatory requirements, also twigged descriptions and pricing a little. And now I activated promoted Gigs. Will see in a month results. Last month was 538$ profit. Goal: double that. Though if you don’t update one set of things at a time and give enough time to see results you won’t really know which of the things might have improved things (got more orders). eg. whether having gigs with 0 tags that are in the title helped or made it worse. Maybe having a couple of tags in the title might help more on average than having 0 (all other things being equal). Though ones not in the title would help to get you found for those things it’s possible a bit of extra weight might be given to a tag if it’s in the title.

Of course if it gave me helpful/useful information and gave a reply hours faster than a real reply. If what I asked couldn’t be answered properly with an auto reply or wasn’t, the seller could reply manually as soon as they could. Fiverr is basically doing things similar to Amazon in some ways (I’m sure they said something like that), eg. allowing simple ordering of services as easily as you could order a product on Amazon. Amazon has the automated help chat thing (customer support) before you get passed onto a real person if that can’t help you enough. So they could do the same sort of thing for buyers asking questions to sellers.

I was clarifying as the OP didn’t know who you were replying to.

I think the poster means that you’re saying Fiverr 3.0 doesn’t like it when the tags used are also in gig titles but in some of your gigs you use tags that are also in the gig title. eg. in your gig that has the most reviews of your active ones, 3 of your 5 tags are also in the gig title.

That’s an interesting point. I’m not sure when they started using AI, but I assume the beta testing phase was a long time ago. I don’t think they would unleash an incomplete mechanism to try and make Fiverr more efficient. But based on how AI works, it is constantly learning and therefore, constantly becoming more efficient in making a “perfect” match. Though maybe it depends whether it’s only used to set the weights of all the variables for the search and category pages (though they also have used it for the banner things). Once they’ve set the weights it might not re-learn until they maybe manual re-run it (or automatically on a probably less than daily basis), to either re-learn with the same variables (inputs) with new data or try adding new variables (inputs). Like I said I don’t think the learning can be a constant real-time thing. Maybe if someone from Fiverr Engineering could join the discussion it could help clarify roughly the way it is.

You could also look at the average no. of reviews for those gigs and see if they have the most/higher than average (eg. pick a certain amount that have the same keywords in the tags and title and a certain amount that don’t and compare the difference in the avg number of reviews). If there’s been a change where it’s now better not to use the same keywords in the title and tags you could only look at the gigs created more recently (eg. 2020 onwards) to check the amounts on - maybe checking gigs of the same/similar basic package price so it’s a better comparison if you don’t take many gigs into account.

I do not mean to sound harsh because it sounds like you are very stressed over what has been happening in your Fiverr life. However, the actions you have taken, as stated above, may have made things worse for you and not better. I have read on the Forum that CS gets annoyed with people who write to them daily about issues, and soon, it may get marked as spam and is not dealt with at all. 😕 This was really not good! 😱 More than likely, if you and your girlfriend were using the same wifi/IP, Fiverr thought you were ordering from yourself, which is against TOS, and they blocked the order. Alternatively, if you each have an account, Fiverr may have thought you had two accounts, and that is, again, against TOS, and your girlfriend’s order was blocked. I am afraid that this is exactly what has happened, and may be the root of some of your issues. :thinking: Mentioning anything about reviews in your gigs, your profile, or in communication with buyers is seen as review manipulation by Fiverr. If you had spent much time at all on the Fiverr Forum, you would have been aware of that as it seems as if the topic is brought up daily. :roll_eyes: You can create a post in the Improve My Gigs category, and someone may help you, but it is not appropriate to ask in this thread as it is Off Topic according to the Forum rules. 😉 Good luck 🍀 getting back to where you were. I think holding off on contacting CS, for now, may be your best course of action for now. If nothing improves, once things have quieted down and CS has had time not to see you as that annoying seller, you could submit one ticket with the most pressing issue, and once it is solved, submit another. Though I thought it was only if you mention reviews to the buyer (eg. in inbox/order page)/ pressure them into leaving a particular review or changing one, or putting badges in gig images. I agree putting it in the profile or gigs might influence people but there are multiple TRS who mention their 5 star reviews in their profile and at least one Fiverr Pro, and I assume Fiverr would have checked those.

It will be taking new current data into account all the time, though might the training of the machine learning models be more of a manual thing not a continuous, automatic daily thing? eg. if they were going to try adding a set of new variables to the model to see if that helped and there were a lot in total (eg. >100) and lots of data to train with, maybe it would take a long time to run to find the best predictors. Maybe it might be run on a system that isn’t live so it doesn’t slow the live system down. So maybe they only update the machine learning models manually every so often like every week or month, but the data they use is more frequent. These give some idea about their machine learning stuff: Medium – 22 Sep 19 Feature Selection: Beyond feature importance? Reading time: 5 min read Medium – 23 Nov 20 Personalizing Fiverr: From Machine Learning to User Experience Reading time: 6 min read

Though in the celebrtiy impersonators subcategory there doesn’t seem to be there - for gigs. eg. on page 1 of the top selling sort there’s 2 gigs with avg of 1.0 stars, one with 3.3, one with 4.2 etc. edit: when I checked - it might be different for others/when viewing at different times but there’s only 4 pages.

You mean don’t use words from the title in the gig description? Surely that helps keep it relevant. eg. if you say “video” or “explainer” in the gig title it’s going to be relevant (and should help) to put that word in the gig description too. I agree they probably do, but maybe if the buyer likes a particular gig they won’t mind waiting a bit for a response (eg. the good buyers won’t expect people to wake up at 3 AM to respond immediately). eg. there are sellers with around 2-4 hours avg response times that seem to have more reviews on average than people who have 1 hour avg response times (though just from that it wouldn’t tell you whether they initially had a shorter response time to be able to start getting those reviews). Though for new buyers who haven’t purchased anything yet, checking your gig position using an icognito browser/one with no Fiverr cookies should help give an idea where your gig is currently for those sellers, or maybe those from your country or similar location based on ip address maybe. They said in their Q2 2020 shareholder letter: So maybe the change is that or a continuation of that. ie. giving their machine learning models more and more Fiverr stats to analyse to find which are the best predictors of the best sales (maybe for those keywords?) and then using those and removing the stats that aren’t good predictors from the model/search engine ranking algorithm.

Yes as long as the service being provided is different in each. Though I think you already have.

By pasting the text into the forum it’s removed any illegal characters. Look at the other posts in this thread and do what it says there, eg. don’t paste from Word into the gig description (which might contain tabs etc.). You can paste into notepad or something to remove special characters and then copy that. If that still doesn’t work you could try deleting it and re-typing it manually in the gig description field.

Unless they change the rules you won’t be able to promote gigs while you’re still an unleveled seller. The help says (amongst other requirements) that you need to be level 1 or above and have a gig with at least 20 reviews.

It might be the categories you have those gigs in (maybe they don’t allow promotion of those categories yet) or the additional unspecified quality metrics aren’t being met (eg. “meet certain quality metrics” - which doesn’t say what those are).

The language is probably Yoruba - see google translate. For FHG, there’s another thread about that.

It seems like the only sellers who have received the invite currently are TRS. Maybe more people will get the invite later, though that might be after the 200 discounted ones. Or maybe it will always be TRS or level 2 and TRS like you mentioned previously. Though the help says: but if they’ve only given it to TRS they won’t be able to obtain a new, higher level . edit: my mistake, it’s been given to both level 2 and TRS. edit2: maybe it takes level and number of reviews, ratings, stats etc. into account before it sends the invite.