newsmike
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Posts posted by newsmike
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22 minutes ago, williambryan392 said:
I get the feeling, but I also think this is why they have to charge 20% on tips. People would game it otherwise. This is (in part) why we can't have nice things.
Not sure what you are referring to. I have always supported 20% on tips (actually, the concept of tipping makes no sense in the freelance world), for the very reason of abuse, via the "do the job for $5 and I'll tip you $3200" scam. I was referring to the fact that they tell you there is a problem, but SM can't give you specifics.
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@williambryan392 Very eloquently stated, and really on point analysis. As I read through two thoughts jumped to the front of my mind.
How much of this anger not only over the fix, but in how badly the system is broken in the first place is because of Fiverr's lack of transparency. It has never sat well with me that despite the fact that I pay Fiverr in at least 3 different ways (commission, SP and PG) that there is data specifically reflecting my work and my business, which is being withheld...and for no good reason. These are not nuclear secrets, they are business insights, which we pay to aggregate, but are, as @visualstudios suggests, kept at arm's length when it comes to trust, transparency and access to vital data which could help our businesses. Who has had their SM say, "Yes, there is an issue, but I can't tell you what the problem is?" Then why bother. That's like an argument with a spouse where one says, "I shouldn't have to tell you what's wrong, you should just know."
The second point is that Fiverr always seems to focus on fixing the 935th most important problem they have. As in this rework of ratings, is this a worse problem that the telegram scams, the contact me offsite scams, the "English Fluent" scams, the verify your account with a credit card scams and the thousands of others who give Fiverr it's public black eye? They continue to turn a blind eye to entire legions of scammers who fake every aspect of their profiles. The sellers who plagiarize, use fake profile pics, VPN's and ChatGPT to deliver their "expart" services, all while claiming fluency in 12 languages. It literally seems as if Fiverr wants to continue to run their nice fancy restaurant, never noticing the meth lab in the kitchen.
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55 minutes ago, visualstudios said:
Seriously, this has been increasing a lot lately.
I'm surprised at you. Do you really expect Fiverr to divert resources away from project "smiley face rating" to stop credit card theft? Harrumph.
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7 minutes ago, donnovan86 said:
Again I'll just sorry. I'll just refer to one question here that was, asked, following what I've mentioned, previously about cancellations. It's not related to this webinar, so we are not going to talk about it, more thoroughly. But when I spoke about not canceling orders for personal taste, I meant that if it's the only reason for cancellation, then we do not cancel. If you see cancellations of orders that were done because of personal taste, it's probably because there were also other reasons that merit a cancellation, And I'll close that, discussion. Yeah, Ben. Go ahead. - Now this is interesting
It's very important for us to share that unlike previous time where the level system was running on metrics sixty days backwards, here, we're taking a wider perspective. So the performance is limp on time spans that are a bit wider, and there's a reason to it. We want to avoid situations where specific coincidental, orders or experiences of buyers that do not necessarily reflect the quality of the sellers do not affect you in maybe losing your level - Non response lol
I mean, they are pretty much saying that, more or less. Although in a more refined, non-direct way. But we all know that's what they mean here.
I realize that the transcript has been posted, but here's the video from Tel Aviv:
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At this point the most transparent thing Fiverr could do is issue a statement that says, "We're doing this because we want to, there is nothing you can do to change it, so either accept it, or flake right off."
That would at least be honest.
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5 minutes ago, terrygrantvo said:
I wish someone would acknowledge my 'conthribucy as a valued seller and person'.
This cat would be lucky to get a 3 for effective communication under the new system.
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4 minutes ago, visualstudios said:
Don't worry, they'll find it very easy to address the softballs they want to. Amazing how efficient they are at answering what they like to answer.
Dear, {insert name here}
Thank you for your comments and suggestions, we value your input and will pass it along to the customer satisfaction team, who will bulk delete it within 4-6 weeks.
Fiverr Success Team
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Does Fiverr realize that their most successful sellers are about 5 minutes away from this?
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Just now, katakatica said:
This always felt a bit off to me as well (to be fair so does writing to the buyer once the order has closed so maybe it's just my dislike for potential conflict.)
In theory - if I were to pick and choose who I ask to fill out the private form (e.g. I only ask people who I know like my work) I'd still be manipulating metrics, right? I'm sure that the SMs mean 'talk to every frequent buyer' but still.
But the last thing one wants to be for a repeat buyer is a desperate, nagging "please rate my work" experience. They want to cut 'n run, which is a giant thumbs up.
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Just now, smartdezigns said:
If buyer is not leaving a review then why the sellers are being punished for it? Also, sellers cannot request their buyers to leave their review which is actually a violation of TOS. It should not be considered a violation now.
Also, If not leaving a review is really being measured in success scores, then it is 100% totally wrong!
Yep. The people who come up with these policies most likely grab the same Starbucks Caramel Macchiato every morning because they love their favorite, usual drink. You think there's any chance they log on to the website on the receipt and review the experience 365 times per year? The ignorance of actual marketing research and practices is stunning.
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Anyone have a guess as to how it impacts the ratings for sellers who have lots of repeat buyers who are there every week, or month, who send you "the usual", then grab it and go, not bothering with leaving a review as that gets old after a few times? Repeat buyers was a big thing a while back, but I wonder if not leaving a review is now taken as a negative sign.
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48 minutes ago, atulcodex said:
Hello @Lena mam
Please this guyNot quite sure that's in her job description.
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14 minutes ago, rajamani255 said:
Fr, let's keep the replies in line with the topic.
Oh good, the hall monitors are here.
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1 minute ago, visualstudios said:
That says more about you than about me, I didn't refer to any of that.
Regardless of where they're from, and any other factors, someone who says they can do X and can't, and says they can speak X and can't, is a negative for the platform. If there are millions of such people, it's indeed like a cockroach infestation.
Why did @vhskid assume that cockroaches meant people from developing countries? Kinda racist.
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Just now, maitasun said:
Yes, they are the ones running Fiverr. Didn't you know?
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3 minutes ago, vhskid said:
These are not facts, but your private remarks and negatively stigmatized expressions like 'cockroaches'
Isn't @visualstudios entitled to his own custom set of facts, just as you are?
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1 minute ago, visualstudios said:
Facts are not insults.
Have you met GenZ?
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Just now, voicedbyken said:
YES!
You don't get charged for promotions from their purchasing - you get charged the moment they click on your promoted gig. We pay for clicks.
Yes, I got it. I was rather asking if the "promoted" flag was visible in inbox, as well as on an order. I quit using it months ago and couldn't remember Thanks!
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7 minutes ago, visualstudios said:
It says promoted by their name.
If they purchase, yes, does this apply if they simply message you?
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23 minutes ago, voicedbyken said:
This scammer clicked on my promoted gig costing me money - they were pretending to be CS telling me I need to give them my personal information and login otherwise my account would be locked. I reported and they were removed, but I was still charged for the click.
Did they place an order? Otherwise how would you know they clicked on your promoted gig?
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2 hours ago, jefftuts said:
What's the motive for Fiverr though? Higher cost orders = more platform fees they can pocket, right?
Shouldn't they reward sellers who convert buyers onto higher cost gigs? Maybe I'm missing something here.
Yes, absolutely. Probably much more likely than an intentional destructive move, we are probably dealing with the unintended consequences of decisions made by people who don't sell anything, have never marketed anything and certainly don't know how to construct an algorithm. I think it just feels like they are trying to destroy higher priced gigs, when they are more than likely simply incompetent.
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1 minute ago, nickj2013 said:
Er go, if you have multiple gigs that don’t get ‘a ton’ of orders. Or one gig that is purchased ‘every now and then.’ Even if you do good work, and the gig, or gigs in question have high marks from customers. Your success score will fall because the gig isn’t popular enough?
That’s a pretty crummy system my friends.
Yes, in Fiverrthink, Lamborghini is regarded as a lousy car because they only make 600 of each model, and why Formula 1 racing should switch to the very popular Toyota Camry.
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4 minutes ago, visualstudios said:
How can these two gigs have the same score?
Fiverr outsourced writing the new algo for $5?
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No way to communicate within new order; walking on eggshells is fun!
in Lounge
Posted · Edited by newsmike
Just click "I got what I need" and erase the text then type anything you like. Either box will work. You get to edit the text then send.