newsmike
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Posts posted by newsmike
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14 minutes ago, ahunyady said:
Because buyer ratings are nearly meaningless as we can’t refuse to work with a buyer who wants to buy from us, even if they’re a 1-star rated buyer.*
Of course you can refuse. Did you mean to say, "don't want to refuse for fear of cancelling?"
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They are managing their engineered decline of PRO status.
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At least there's always the tell of Borat grammar. "The page of familiarization with the placed order." LOL
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15 hours ago, vickieito said:
Agreed - some users accept advice from anyone posting on the forum, even if they have no authority or experience in what they are recommending. Others seem to think that higher forum badges equate to more success on the Fiverr platform, which is not true.
@Kesha @Trisha_Fiverr This is a great point. There is so much misinformation here that the regulars have all but given up trying to explain that theories such as "stay online 24/7" and the like are bunk. Why not a "community notes" type of response like Twitter/X has that posts an official correction to obvious nonsense which is factually incorrect?
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36 minutes ago, creative_howl said:
I'm sure an online marketplace such as Fiverr would be serving dynamic search results based on many variables.
For an example: so many others must've gotten a "helluva" nice tip with a 5-star review at the same time you did.
I thought a non "$5 "expart" seller" would know that.Pro tip: Search your gig in an incognito window, or mobile app multiple times, and you'll be surprised.
It has returned to top position, but thanks for misunderstanding.
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4 hours ago, teramangala said:
No, the algorithm is written for the benefit of Fiverr and not the sellers. In my opinion, this is voluntary, Fiverr prefers to give a little to everyone rather than favoring some too much. Fiverr does not guarantee any page rankings. It happens to everyone, it's nice.
Then what is the purpose of labeling the page as "Best Selling?" Perhaps they should rename as "Random, it's nice"? I'm old fashioned, I think that words have meanings. For example, "Best selling" might mean thing that are "selling best"
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For the last 5 days I sat on page 1, top row of my vertical, with no orders, which is not unusual as Christmas week is notoriously slow. Today I get a nice order and deliver it within 3 hours, get a 5 star review and a helluva nice tip. Within 30 minutes, I am now on page 5.
Algorithm must have been written by a $5 "expart" seller.
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48 minutes ago, mikail411 said:
I dont think anyone here has ever charged for revisions.
I can tell you there are many of us who will not work for free. Never, ever.
44 minutes ago, mikail411 said:I showed bravery once, contacted customer support, and they gave preference to the buyer. The order got canceled, and my account was banned for a couple of months for bad behavior with a client blah blah. Maybe I am missing something here, but trust me, sellers are at a disadvantage here, particularly in the case of revisions.
I'm sure you realize that your one example in which CS did not take your side does not demonstrate a trend, or a bias. If a seller is at a disadvantage it is because of their own interactions, performance and fears.
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1 hour ago, hedayetsaadi556 said:
Other than that, sellers will always be the victim of the supremacy of buyer.
If they feel the buyer has a supremacy, then that is a defect in the seller's thinking, and perhaps they should work somewhere like a library. Freelancing requires you to act like a business owner, confident in yourself, and not shaking in fear.
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4 minutes ago, mikail411 said:
This is something that gives pain and disappointment to freelancers. A few months ago I finalized a book of 60k words, and I was so confident about it. Buyer made me re-write it in the first revision, and then he kept asking for revisions. He accepted the order after the 19th revision, and that too after 4 months of putting the order. Every time he came with new revisions.
I didn't know what to do, and just kept revising. finally, when I told him to cancel the order, he abused saying he would report my profile and all that.
Just sharing what I have gone through.
I see your gig comes with 1 revision, why did you do 18 more for free? You are supposed to charge for each one after the 1st. You created that nightmare.
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58 minutes ago, donnovan86 said:
As I said, the financial incentive for them is very low. They would need another department or people that work solely on this and since they only get a 20% cut from us, it doesn't make sense for them I guess.
I would think that a group of people trained to do everything to prevent chargebacks, thus preserving Fiverr's 20% would be a great incentive. They should be just allowing chargebacks in the actual cases of fraud or incomplete service by a seller, and if that happens, seller gets booted from platform.
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2 hours ago, mariashtelle1 said:
I think we did have a discussion and I don’t remember how we came to that but it seems that fiverr basically ignores PayPal disputes and if one of the sides doesn’t reply then at some point dispute is automatically accepted.
Long time ago before we could ask for compensation I would send screenshots, proofs etc but fiverr wouldn’t even resend them to a PayPal dispute. It’s too much for them to deal with.This if true, constitutes a serious lack of security for sellers. That is what we pay the $20 (plus the promoted gigs and the seller plus fees) for. A safe platform in which to do business.
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7 minutes ago, hedayetsaadi556 said:
Well said, and I agree. When a customer's request for revision exceeds the agreed number of revisions, the seller should apply negotiation skills and ask for payment for the extra revisions. However, Fiverr can also integrate this feature as well when the buyer requests extra revisions, additional charges will be cut from the client. Of course, the seller must set an additional revision charge while creating a gig.
I have always believed that once the revisions included in the order are used up, the text on the button should change to "PURCHASE ADDITIONAL REVISIONS" which would take you to an order page, setting the expectation that there will be payment expected.
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I was reading another thread where someone complained about a cancellation after the buyer initiated a PayPal chargeback. They received the following:
"The order that you contacted us about xyz was canceled because the buyer opened a chargeback on the order with their payment provider. Fiverr cannot prevent this action and we did not cancel the order from our side."
I asked a few years ago, and no one could explain why someone can order $1000 of services from Fiverr and then initiate a chargeback which gives then a full refund, meanwhile this is not the case everywhere. For example, I cannot go to Amazon, order a laptop for $2,000, and immediately after delivery issue a chargeback, keeping both the laptop and the $2,000.
How have other vendors structured their PayPal agreements to prevent this? There must be a refund upon return confirmation component. Which means that PayPal has safeguards that could be enacted to disallow chargebacks. For some reason that is either not applicable here, or no one cares enough to pursue it. Thoughts?
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19 minutes ago, rawque_gulia said:
It is always easier to explain things to professional buyers than to the arrogant and spoiled 12 year old who eventually becomes your buyer.
What if you were to price services above where an arrogant 12 year old, just fooling around could afford. That would be the point of a professional freelance site, no?
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5 hours ago, gxurma said:
so, how shall we deal with this?
The system itself allows buyers to make endless revisions. Even if in the gig i only allowed 1 revision.
they can and do endlessly push on the revision button. if they stay within the time, they can endlessly continue with this.
Very simple. You give them what is included in the gig for free, then you charge them extra for each additional revision. Very simple. Fiverr does not do anything but allow you to tell people how much you charge for revisions not included in the order. Very simple. You have to have an adult, business conversation with your buyer. Very simple.
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Welcome. I hope you find great success, and need lots of voice overs in 2024! 😀
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10 hours ago, gxurma said:
Yes you are right, there is no "free" on the button. But the fiverr platform basically lets buyers do exactly this. Just click on the button and never pay the seller.
No, you are really looking at this incorrectly. Imagine you were a buyer. You had something made, let's say a logo. It came with 2 revisions, and you have used both of them, but you still need some additional work done on it to make it perfect. Are you saying that the buyer should not be able to ask for more? Of course they need to be able to buy as many as they need to get what they want. Fiverr expects you to be able to have conversations about what if included, and what is available for purchase. Just like every restaurant or business in the world, you can always ask for more, and it makes the final bill go up. I am firmly convinced that this is only a problem for people too afraid to tell buyers that it costs extra. Honestly, there is no other possible explanation as to how this is even close to being a problem.
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2 hours ago, melanielm said:
Today I got a notification to fill out a community survey about my experience with Fiverr. The survey is incredibly flawed. The first thing I noticed was that there was no place to share written observations or explanations for my answers. Besides that...
"Is Fiverr your primary source of income?" -- The selections under this question are "I am a full-time freelancer" and "I am a part-time freelancer." These answers have nothing to do with the question. I AM a full-time freelancer, but Fiverr is absolutely NOT my primary source of income.
They ask about attending community events. There is no option for zero. I haven't.... not because I wouldn't want to, but because they are largely inaccessible for people with hearing difficulties. Of course, there is nowhere on the survey to tell them that.
Local Fiverr Club? That doesn't exist for me, so again, that survey question's results will be skewed. (The survey doesn't ask for location, although I assume they can figure that out easily enough.)
"Would you be interested in donating your time to nonprofit organization?" Yes, I do already, but that has nothing to do with Fiverr.
"Would you be interested in a local in-person volunteer opportunity?" Of course, we can assume they mean for Fiverr... but how could anyone honestly answer this if they know nothing about the opportunity.
"Have you shared feedback with Fiverr this year?" Yes... but I can't select more than one answer on the survey, so the results will be skewed for every person answering.
Then... I get to the end of the survey, try to submit, and find out I can't unless I answer everything. Most of the questions don't pertain to me at all, so I can't answer them. Thus, you leave out all the answers from people who don't answer in the way Fiverr specifically wants. Again, skewed results.
Oh well.
The collected data doesn't seem too valuable if it's either non-applicable, incomplete (inability to select more than one answer), or unexplainable. I wonder if anyone else got this survey and had a similar reaction. Or hey, a different reaction! Everyone should be able to share, right?
They tailored it to provide only the answers they wanted in the first place. Very common.
"Do you like Campbell's Soup?"
A. Yes
B Absolutely
C Very much.
Hey everyone loves our soup.
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2 hours ago, saimii said:
But When we deliver the order, Buyer can ask for revisions unlimited time when They should be only allowed to 5.
I don't know why this is hard to understand. That means they get 5 for free, and then you charge them for additional revisions after that. Notice that the word "FREE" is nowhere on the button that says "Request Revision."
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29 minutes ago, sajid_zubair said:
I sent an offer with no revision. Now, the order has been delivered to buyer in accordance with his requirements. In stead of, approving the delivery the buyer is putting REVISIONS repeatedly without any cause and justification.
What should I do? Kindly guide me please
Why would you not just sell him a revision? Am I missing something?
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21 hours ago, Alex.M said:
I don't need to leave a rating or review that is negative but If I don't get my money back I will be forced to
Did you report that buyer for blackmail?
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Checking in: Fiverr is still the wild west. So many improvements could be made, but we tend to get small tweaks to things that don't matter. Imagine if Fiverr finally sorted out all the fake sellers and were indeed a site for talented, vetted freelancers, instead of a "3 card Monty" game in Times Square.
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18 minutes ago, mandyzines said:
Would that keep jackhammer noise out? I was just watching a video from Dewees while he was in his booth and grubbing/grading was being done just outside of his house. His booth didn't keep the noise out, although I'm not sure if it's a Whisper Room.
Not 100%. From their site. Makes a noisy space, somewhat less noisy. But helpful in many situations with home studios. Works for me.
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Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)
in News From the Product Team
Posted · Edited by newsmike
This is funny since all the PRO's in my vertical are charging a fraction of what we charge IRL, but even with the downward pressure this exerts on pricing, they seem determined to herd us back into the $5 sweatshop.