newsmike
-
Posts
8,055 -
Joined
-
Last visited
Content Type
Forums
Events
Gallery
Hub
Blogs
Profiles
Posts posted by newsmike
-
-
1 hour ago, jessfisher97 said:
I am absolutely fuming. "The customer is always right" has gone way too far.
TRS, Voice Actor, over 1K 5-Star reviews, level 10. I've been dealing with an EXTREMELY difficult middle man buyer. Placed an order for $100, I complete it, it autocompletes in January. Reaches out for a script change, fine, I charge him $20, I complete it, that's fine. He asks for a new order March 7th to re-do the entire script due to script changes, I complete that. FIVE revisions later, he tries to change the script again, I send him script change fee (I am extremely clear in my gig description, FAQ's, and delivery message that script changes incur fees). He says he doesn't have the funds, so I offer to cancel, he says he refuses unless I refund him for all of the previous orders since they were for the same script. I say that isn't possible. Suddenly he has the $20. So I complete the revision. He comes back today with a LAUNDRY LIST of changes. Now we're at 6 revisions for a $65 order. I say I'm done, I'm cancelling (something I very rarely do). He says he will not accept unless I refund him for everything, I again tell him that I can't do that, he says he's going to try anyway, I say fine.
I reach out to customer support and explain everything. Not only do they cancel the current order (fine) but they "cancelled" my order from back in January, and now my Fiverr account is overdrafted (is this not a word?)
I delivered every order 100%. They were completed. Now I have a reverse earnings statement in my account for $100. How is this okay?! I reached out to support but I wanted to see if anyone else has experienced an "Earnings reversed."
TLDR: $100 completed order from January reversed because of difficult buyer, account overdrafted now.
I'm curious, did you contact CS first and provide all the details of the situation prior to your buyer getting there? Did you remind CS and your SM that the TOS protects you in these situations? Yes it is sad but you have to educate CS as to the TOS. Did you quote the TOS to the buyer explaining why the order was not eligible for cancellations in your conversations so that CS could see it and be reminded of the actual policy? It is sad but you have to get out in front of a buyer like this so that you are covered. Also, you should ask CS if Fiverr will reimburse you for the cancellation. I have only had a couple cancellations due to chargebacks, and Fiverr reimbursed me.
-
3
-
1
-
-
5 minutes ago, maitasun said:
To be honest, there should be some kind of block on the revision button. Too many buyers press that button just to ask questions instead of using the order chat, and to make things even worse, they wait until the last minute before the 3-day completion period expires...
What if after 3 days, pressing the revisions button simply started a chat? This way there could be a discussion about what was needed and whether it was included in the gig, or would be an extra charge? Let seller send offer to start process if needed. No automatic reopening of the order?
-
3
-
-
I don't see Fiverr making it easier to cancel, costing them and you money. It is in your and their best interest to sell additional revisions.
-
3
-
-
I continue to be amazed at the sellers here who don't understand that you don't deny service to anyone, but you simply charge additional fees once they have used up what they have purchased. I do agree that when the number of revisions in the gig have been exhausted that the text on the revision button should change to "Purchase a revision" as opposed to "Request a revision"
-
5
-
1
-
-
3 hours ago, andywarburton said:
Also don't allow buyers to request revisions on projects that don't include revisions!
For my service I offer a sort of "consulting" service. I deliver, you get the consulting, there is no revising my consultation. I frequently get people using revisions to ask follow up questions (which I'm fine with), instead of just using the chat which is super frustrating because in order to "deliver the revision" I have to type up my response in a doc, export it as a PDF and upload it to Fiverr which is a ridiculous waste of my time and energy.
You have to let them request revisions. The issue is that you don't have to do them for free if they have either used up the ones in the original order or none we included originally. Imagine you buy a logo for $2,000. You have used up your 2 revisions, but your boss asks for a third revision. You can easily make the case that they need to pay for the 3rd revision, that's fair, but saying that they need to throw out the logo since you won't provide additional PAID revisions is absolutely unprofessional.
-
3
-
-
3 hours ago, nicks_voice said:
From here if the buyer is still unhappy, they can still request a cancellation so it's fair for everyone.
This would be a problem in that you would perform work, then a buyer requests revisions that are not included. If they decline, why give them a cancellation? Then they will use your original delivery, they get a refund, and you are working for free? Even TOS protects you from this when it states:
“orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the gig page."
https://www.fiverr.com/terms_of_service
Far better that if they accept the charges, we proceed, if they decline, they keep their delivered work, and you keep your money.
-
3
-
-
So here's what we do know so far:
There is a new platform where we all have profiles up.
We cannot see our profiles so we have no idea how we are being represented or priced.
We don't know if the "no fees" refers to buyers fees or seller's commission.
Fiverr staff should at least address some of these questions. It is weird being sold via a profile that I cannot see. How does that make sense?
-
3
-
3
-
-
The more I think about it, the elimination of the various fees charged to buyers are a barrier and removal makes sense. There's no way they forego the 20% from their top earners. As usual, clear as mud.
-
3
-
-
1 hour ago, williambryan392 said:
I'm wondering... have they specifically said that there is no 20% fee, or are we inferring it from the statement 'freelancers get 100%'?
Because maybe (and I'm just speculating) if this is an FMS, then it might apply to non Fiverr freelancers that the company onboards to that FMS, assuming of course it has been designed with non Fiverr freelancers in mind as well.
I haven't read through all the docs, I'm being lazy, but I'm just a little surprised Fiverr didn't make more of a song and dance about this because it is pretty awesome if that's the case.
Fees and commissions are not the same. They could be talking about not charging the buyer the usual fees while still charging us 20%
-
3
-
-
2 hours ago, alexanderlapko said:
Yes. I'm talking about my statistics. I was supposed to move from level two to Top Rating in all metrics, but the new system broke this and as a result not only left me at Level 2, but also dropped me to the “newbie” level. This is all "Succes Score" which shows absolutely incorrect information about my main gig. I already wrote the problem above.
And the problem is that for many sellers this ruins the statistics and they lose their levelYou are not understanding what @donnovan86 said. You don't automatically get Top Rated as soon as you meet all the statistics. If you meet all the metrics, you are eligible to maybe have the manual team review your total performance, and if they feel it is among the best, award you Top Rated. However less than 10% of the sellers who meet all the metrics ever get Top rated, most are rejected in the manual review.
-
4
-
-
I got that email this morning, too. I hope this is more effective than "briefs." Has anyone been able to view what these new profiles look like?
-
4
-
-
1 minute ago, visualstudios said:
Who knows. This was what they were predicting in 1899 for 100 years in the future.
It's impossible to predict the future of technology past a certain point, and the rhythm with AI will be exponentially accelerated. Anything we predict here is highly likely to sound totally ridiculous in 20 years.
I've actually seen that video. But a bunch of French artists in 1899, making some wildly incorrect and some close to reality guesses as to what mankind would invent in 100 years is far from saying , "Let's turn our food supply over to a machine." None of that was in any way discussing a technology that would run your life, and BTW, notice they did not ask professors, they asked artists.
-
5
-
-
6 minutes ago, visualstudios said:
... so far
In any case, AI is a different beast. We can make decisions about weapons, because weapons are not sentient. We can't make decisions about an intelligence that is higher than ours, that's nonsense - that intelligence will make better decisions than us.
Not necessarily true. It will never actually be intelligence, it will be an amazingly fast imitation of how it is programmed to mimic intelligence. Without compassion, without ever holding an infant, or loving anyone. It is a tool, and stupid as hell to make it our overlord. It should be kept as a very controlled servant.
It will never actually be sentient, it will perfectly imitate sentience. It will never have a heartbeat, it will play an MP3 of a heartbeat. It will never care about anyone, only justify every decision as in your best interest. Kind of like politicians do now.
-
3
-
3
-
-
2 minutes ago, visualstudios said:
Easier said than done. The same logic applies to nuclear weapons - we need them, because if we stop ourselves from making them, we will be at the mercy of those who don't. AI is the exact same thing. It's not enough to stop some from doing it, as long as someone does (and you can't stop everyone), it's smarter do have it for ourselves as well.
But with limits. We don't let Instagram, Facebook and Twitter have nukes. Imagine Fiverr.
BREAKING: NEO gets accidentally pissed, nukes ASIA. @kesha to post apology soon.
-
2
-
6
-
-
Or we could stop the humans that are experimenting with our destruction. Funny how no one who wants to stop nuclear arms cares one whit about this. That's because they sell it as "it will do everything for you." That is AI 1.0, AI 2.0 is "why are we doing stuff for humans?" and AI 3.0 is, nightmare stuff.
-
5
-
3
-
-
So you are suggesting the point that AI asks, "why do we need humans at all"?
-
3
-
2
-
-
-
-
4 minutes ago, visualstudios said:
It's not AI on Fiverr, it's AI period. Fiverr is irrelevant for that discussion, actually.
Google translate didn't kill it over the last few years because it was garbage. For the longest time, "google translated it" was a joke, a synonym of "badly translated". But recently with true AI models (chat gpt and the like), translation has gotten very very close to the quality you could expect from a human, and it will get there shortly.
Sounds like it is time for freelancers to call Vinnie in Jersey and start talks about unions in many different sectors. There is a union for supermarket checkers, so maybe this is the only way to prevent AI rapidly replacing everyone. That sure is a nice website you got there, be a shame if something happened to it.
-
3
-
-
22 minutes ago, visualstudios said:
Translation, for example, is something I truly believe will not simply decrease - it will go to zero. Literally. Regardless of what Fiverr does or doesn't do, it will happen.
Wondering, if AI on Fiverr is going to kill translation, why then didn't Google Translate kill it over the last 5 years, especially when it is free?
-
2
-
4
-
-
-
1 minute ago, vhskid said:
Thankfully not with yours
Like @williambryan392, I too am replying once and placing you on ignore.
-
6
-
-
1 minute ago, vhskid said:
There is no objective true / false when it comes to subjective images of ourselves.
It is @frank_d 's opinion you need to be concerned with.
-
2
-
5
-
-
5 minutes ago, mandyzines said:
It looks like they are tweaking the display of that, too.
Interesting. That seems a good move, but it is not consistent. Depends where you look:
-
3
-
Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted · Edited by newsmike
This has never functioned properly. For years you have been able to go to a vertical and select "sort by best selling" and get a random set of gigs, some brand new with 5 career sales next to people with 1k+. It feels like the team who designed the UI was instructed to have a "best seller" filter, while the dev team who wrote the code were told to just rotate everyone randomly.