congruentgraph Posted March 4, 2016 Share Posted March 4, 2016 Hello fellow sellers!I’m sure that eventually after a large amount of sales you’ve also ended up giving a refund or two.My question is this a perfect solution?Let me tell you a bit about my recent experience… I received an order for a logo design and the buyer was pretty clear in his request. As a result I’ve created 6 logo designs that perfectly matched his description but he said that although they are good, they’re not exactly what he was looking for.In turn, I’ve created 4 more but as he said, they still don’t have the “feeling” he was looking for.At this point I’ve instead 4 hours of work and ended up deciding it’s better to cut my losses short and issue a full refund. I consider this a very difficult buyer as he’s not sure what he wants.In the past I’ve also come across other buyers with similar experiences who felt that I should only issue a partial refund as that would be fair since I’ve put a lot of work in their project.What do you guys think? Would it be beneficial to have an option to refund 50% of the price for example? (of course after getting the green light from the buyer)P.S. This is an exception, something I run into once every 80 orders or so. Link to comment Share on other sites More sharing options...
misscrystal Posted March 4, 2016 Share Posted March 4, 2016 I like giving a full refund. A partial one will make buyers mad and we do not want that. Link to comment Share on other sites More sharing options...
joybeatie Posted March 9, 2016 Share Posted March 9, 2016 I would LOVE the option to provide a partial refund. Is that possible?It really is the only fair thing to do since we as sellers have put time and effort into completing a project. Also, who is to say, the buyer doesn’t turn around and actually use the product once they’ve said they aren’t totally satisfied? As a work-at-home mom, it is very difficult for me to put the time and effort into the projects I do, just to turn around and give a full refund. It really is not fair to the seller and would NOT be accepted as a freelancer or contractor outside of Fiverr. Link to comment Share on other sites More sharing options...
jonbaas Posted March 9, 2016 Share Posted March 9, 2016 Fiverr does not currently allow partial refunds. Only full refunds are supported. Link to comment Share on other sites More sharing options...
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