Today, A shocking thing happened on fiverr with a friend

[hamzamunir]

He completed a buyer’s work and delivered a quality work to him and everything was settled 14 days ago but buyer had not given a feedback.
Today he again contacted my friend to help him in an assignment, My friend asked for certain amount initially for two days delivery. But that buyer asked him to do it in 5-6 hours.
My friend then asked increased amount for fast delivery, but that buyer’s reply was 'Lol, I’ll find someone else"
My friend calmly responded that sure you can always come to me anytime.
AND THEN…
Shockingly, He got a 1 star review on his previous delivered order which was delivered 14 days ago. That buyer threatened him by doing this, And asked for a refund after 14 days, otherwise he would not remove the poor feedback, he said.
My friend tried to request him but he wanted a refund by hook or by crook. My friend helplessly requested a cancellation and delivered all the funds of previous order which was delivered with quality, honesty and hardwork.

There should be some rights for sellers, Buyers should not threatened the sellers for poor feedback, thats all we have on fiverr.

[ns9666]

Thank for putting this on forum, this is really shocking and fiverr should take actions. Fiverr has given many rights to buyer but nothing for seller.

[hamzamunir]

Thats really true, They can threaten us any time with poor feedback and put our reputation down.

[david388]

Please report this buyer to Customer Support. It may be too late for your friend to have the funds returned, but hopefully the Buyer will be blocked from the platform. This is banned behavior.

[whitehatseo10]

Nothing negative will happen to the buyer.

[hamzamunir]

My friend already got so scared that he refunded all the amount. His reputation was on stake. I told him to contact fiverr support but that would be resulted all his revenue to dispute.

[haris_hassan]

He shouldn’t have returned the bucks.
This is against TOS to threaten about giving bad review. I got a message from a buyer to do work, if found fault he’ll give bad review. i reported him right there.
He should have contacted Customer support and they’d have surely removed unjust Bad review.
I am sure that buyer was from south asia.
Check this discussion where my suggestion actually worked
Fiverr Forum http://forum.fiverr.com//images/default-apple-touch-icon.png

Rude customer

A guy wanted me to do nudity after the conversation gig and after I refused, started abusing me, calling me names and threatening to "kik me out of fiverr" as he claims to be a "superuser". Then he tried to cancel the delivered order and I refused....

[haris_hassan]

I suggest you to contact support right now. They will take action against buyer on the basis of messages record.
Good luck

[syedsimanta03]

I suggest you to contact support right now.

[hamzamunir]

He was also threatening him that he will contact fiverr that you have given me a wrong work, That would resulted in all the revenues to be blocked for certain time.
Seller should have some rights so that they also feel save for their reputation.

[emmaki]

This is the correct advice. You should always stand firm when buyers get abusive and unreasonable and CONTACT CUSTOMER SUPPORT. Giving them a refund is simply rewarding them for shitty behavior, when what they need is a right big boot up their unmentionables. A steel-capped boot with spikes in it.

[misscrystal]

Fiverr customer support would not have allowed this to happen. Always contact CS first if a buyer threatens you. Take screenshots of all conversations between you and the buyer.

[graficoson]

Support has to do something about this type of situation and it has to be resolved becasue it is something that does not make sense and people who produce quality work should be protected somehow.

[cordial_writer]

it is really bad to read even. I was already afraid of things like this because I work hard for my orders and deliver my best. but there are few buyers who appreciate it in inbox but when I ask them to rate my work and write a review, they never do this which obviously makes me gloomy as everybody strives for good reviews and even if I deliver my best work, people like it but don’t review. now there should be some rights for sellers too as such incidents increase insecurity which is never a good thing.

[sanmeet]

One thing i always tell that Fiverr should option for Seller’s Complaint section. because some buyer are too choosy and they wasted our time and do not give our hard work worth. May be you are all agree with me.

and if your friend discuss his problem with customer care then may be they remove feedback from that gig. if not then your friend could tell others truth about buyer in the feedback response. where all buyer give us reviews and stars… why he cancelled the order… this is not the way.Hope you get my point… Good Luck !!

[hamzamunir]

This is some serious issue, I myself sometimes become annoyed when buyers don’t give a review. We sellers really need the reviews to survive on fiverr. But they don’t even care, All they want is bestest work in $5 😑

[hamzamunir]

Yes, I got it. But his rating suddenly fallen from 5 to 4.5.
It would have serious effect on his orders. You know that we struggle hard to get orders here. And feedback is the only possible way in struggling situation.

[lvivlubov]

This kind of situation happened to a friend of mine. The buyer asked for fast delivery refused to pay. My friend agreed to do the job because buyer said the job was easy, it will only take 15 minutes work. It was around 11 PM when the buyer starts to order. Order delivered in about 45 minutes, turn out the job is not as easy as the buyer said it was. Not long after that, the buyer asks for a refund! He said that the result not as he expected. He asked for a mutual cancelation and my friend refuse because he delivered the job as the buyer wanted. The buyer got angry, threatening that he will leave a bad rating and said that he always gets what he want. My friend didn’t respond to his threat. Unfortunately the buyer was threatening in Russian language.
My friend reports immediately to Customer Support and got no answer. The next day, order was cancelled by Fiverr CS… Obviously the buyer asks refund through Fiverr CS. Fiverr CS replied after 2 days with my friend request , and the point of the replied was…buyer is “always right”. What I am trying to say is…you can not rely on Customer Support representative in this case. And that’s all for $5, I mean $4. Or if you are not lucky $0.

[jumpingidea]

This is not good. Fiverr should do something for sellers because buyers always try to threaten. Please fiverr do something for all sellers.

[wegotshoutouts]

That is terrible. I have also had some bad luck here. I had someone leave me an EXTENSIVE bad review just because she simply did not understand what she ordered. I tired to explain it as best I could over and over again and she still left me a one star review. Why order a gig if you don’t know what it is? Buyers do seem at times to have more rights then sellers.

[ryan9999]

Fiverr Forum http://forum.fiverr.com//images/default-apple-touch-icon.png

Obsession over maintaining a 100 percent positive rating can be detrimental

Believe it or not, the obsession to maintain 100 percent ratings on your profile can be very apprehensive and gradually decrease your productivity. I truly understand that modifying the delivered work by correcting the informed errors is and always...

[emmaki]

Did you even read the thread? This is an entirely different issue to just getting a bad review, annoying as that can be.

[handwritten_sol]

Totally agree with you when you say “Giving them refund is simply rewarding them for shitty behavior”. Unfortunately the person affected probably didn’t saw it from this perspective as he was afraid.

[graphicempire]

You should not returned the money to the buyer, you he threatened your friend and give him a negative feedback, you can definitely contact the CS with all the screenshots. Fiverr CS will definitely helps your friend to even remove the negative feedback after reviewing your conversations. Believe me i had this experience before fiverr CS is really really helpful…

[nahid21]

When I was new on fiverr the same experience had happened with me. The buyer got back to me after 13/15 days later and told me that you did a bad job, refund me or I will put negative feedback.
As I new, I am so scared and I cancelled the order. 😦
If I would contact with support centre that could not be happened.