caitlin_britton Posted February 15 Share Posted February 15 Hi all! I've been on Fiverr since 2021 but am new to using the forums. Do let me know if I'm doing something wrong! I'm a top rated seller with around 230 five-star reviews and 2 four-star reviews yet Fiverr has rated my profile at an overall 1.4 stars since last Sunday. I've contacted support (on that same Sunday) and received a reply along the lines of "we'll contact you when this issue is resolved" and "we're currently experiencing an issue with Seller's ratings". Since then, I've heard nothing back despite messaging twice more to follow up. Any attempts to open another support thread are also closed. I was wondering, has anyone else experienced anything similar? Or is there anything further I can do to get this issue resolved? Waiting a day or two for the problem to be resolved was understandable, and I was fine to do so. However, this 1.4-star rating is now negatively affecting my performance metrics and has decreased my Gig visibility massively. Apologies again if this is the wrong place to post this! Any guidance will be massively appreciated 🙂 9 4 Link to comment Share on other sites More sharing options...
breals Posted February 15 Share Posted February 15 Hey @caitlin_britton I had a similar problem last week where my 5* rating went down to 0.7 - I nearly had a heart attack. Fiverr did acknowledge there was a bug that needed fixing, and the issue was resolved in a few hours. I suspect this may be part of the same issue? I hope it gets sorted soon for you, as I agree that it does create obvious issues and frustrations Ian 8 1 Link to comment Share on other sites More sharing options...
sripra9007 Posted February 15 Share Posted February 15 @Lena Hi, is this something that you can get checked and assist please? 7 1 Link to comment Share on other sites More sharing options...
caitlin_britton Posted February 15 Author Share Posted February 15 Hi @breals That's relieving to hear that it should get sorted then. I'll just keep an eye on it for now and hope for the best! 6 Link to comment Share on other sites More sharing options...
proshanto777 Posted February 17 Share Posted February 17 Success score 4 with 100+ 5* only review. 8 Link to comment Share on other sites More sharing options...
Lena Posted February 17 Share Posted February 17 Hello @caitlin_britton Just like @breals said we had a small issue several days ago, but it should have been resolved by now. However, if your rating is still low, please contact our Customer Support. They will work quickly to resolve this issue. Thank you. 6 1 Link to comment Share on other sites More sharing options...
caitlin_britton Posted February 17 Author Share Posted February 17 Hi @Lena The rating is still at 1.4 but Customer Support is not replying to me despite multiple follow-up messages. The last reply I received was 6 days ago. Additionally, I've attempted to open multiple new tickets to get further help but these have been closed by Support without receiving a reply. Is there anything else I can try to help fix this issue? As my rating has been at 1.4 for a week now. 5 Link to comment Share on other sites More sharing options...
Lena Posted February 17 Share Posted February 17 14 minutes ago, caitlin_britton said: Additionally, I've attempted to open multiple new tickets to get further help but these have been closed by Support without receiving a reply. Yes, I have seen. The first ticket you have opened is still open and all others are closed. Please be patient, someone will contact you soon. 19 minutes ago, caitlin_britton said: Is there anything else I can try to help fix this issue? No, there is nothing you can do. Just please remain calm as we fix this issue and return everything as it was. If you do not receive any reply by tomorrow, please send me a message. 7 Link to comment Share on other sites More sharing options...
olivier131313 Posted February 17 Share Posted February 17 Yes ! I have the same issue. 99% of the clients who rated me gave me 5 stars on all 3 criteria. Just one (for some reason) gave me 5,5 and 4.5 As a result my overall current status is 4.6 I don't know where os the magic here As for my success score, it is 7 No idea tbh. 5 Link to comment Share on other sites More sharing options...
vovkaslovesnyy Posted February 17 Share Posted February 17 (edited) 10 minutes ago, olivier131313 said: Yes ! I have the same issue. As I can see, your success score is 10. Red mark (7) shows that you can't go lower than 7 to keep your level. And your rating is 5. Same here, you can't go lower than 4.6 to keep your level. In all other aspects, you have perfect stats. Edited February 17 by vovkaslovesnyy 6 1 Link to comment Share on other sites More sharing options...
caitlin_britton Posted February 17 Author Share Posted February 17 17 minutes ago, Lena said: Yes, I have seen. The first ticket you have opened is still open and all others are closed. Please be patient, someone will contact you soon. No, there is nothing you can do. Just please remain calm as we fix this issue and return everything as it was. If you do not receive any reply by tomorrow, please send me a message. Okay, got it! Thanks so much for your advice and help. 5 1 Link to comment Share on other sites More sharing options...
olivier131313 Posted February 17 Share Posted February 17 2 hours ago, vovkaslovesnyy said: As I can see, your success score is 10. Red mark (7) shows that you can't go lower than 7 to keep your level. And your rating is 5. Same here, you can't go lower than 4.6 to keep your level. In all other aspects, you have perfect stats. Oh I see. So, my current score is the big one, I was juts a bit confused. Thanks !! 4 Link to comment Share on other sites More sharing options...
samcaff Posted February 18 Share Posted February 18 On 2/17/2024 at 4:28 AM, olivier131313 said: Yes ! I have the same issue. 99% of the clients who rated me gave me 5 stars on all 3 criteria. Just one (for some reason) gave me 5,5 and 4.5 As a result my overall current status is 4.6 I don't know where os the magic here As for my success score, it is 7 No idea tbh. Looks like you have it perfect! Well done! 4 Link to comment Share on other sites More sharing options...
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