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Account Restricted - Unable to Verify ID
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Question
mickeyc17
I woke this morning to a notification that I needed to verify my ID on Fiverr. I immediately took a photo of my ID and a selfie (it was 5:30 am, so not my best selfie). It came back that they were unable to verify - take another photo. So I did. This one was clear and my selfie was better. Each was clear and in focus. It came back again that they couldn't verify my ID. So round three - take it again. Dark background with both ID photo and selfie. Both were in focus and no glare. But I immediately got a response that they couldn't verify my ID. Now my account temporarily suspended and I my gigs have been deactivated. I have several clients that I needed to contact today to send them offers and now cant contact.
I am not misrepresenting myself. I am who I say I am. I have spent hours/days/weeks/months building my Fiverr account and clients. I have been self promoting on social media as well. And I never allow for clients to contact me off of the platform. Now I cant access anything but current gigs.
I also can not access where or how to submit a copy of my passport or other verifiable info.
I did submit a support ticket but haven't heard back from anyone as of yet.
Is there anything else I can do to get this resolved?
Please Fiverr Forum Gods - help me out! I am genuinely trying my best to not freak out here.
CC (MickeyC17 on Fiverr)
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