Buyer placed an order with no requirements!

[tanmay310]

Buyer placed an order with no requirements! And its been long time... I knocked but no reply! The order still not started yet. What to do...!? Can any one suggest, what will be the best solution, please!?

Thanks in advance!

[vickieito]

The order won't start until the buyer fills out the requirements, so just wait until you hear back from the buyer.  It won't hurt you at all to have it sitting there.

I've reached out to Fiverr CS on some of these orders and they usually just tell me to wait until the buyer responds.

If a week has passed, reach out the buyer again. I'll usually periodically check on the buyer after that.

Sometimes I won't hear back from that type of buyer for weeks or months. But since they paid, whenever they come back, we just pick up where we left off.

 

[nayeemaabrar]

If you have set the requirements to be mandatory,  then the order won’t start until your buyer fulfills them.

Here you have two options, either you message your buyer reminding them to attach whatever is that you need, so the clock can get started, or wait past 7 days, on which you could contact CS, politely asking them to please cancel the order, since the buyer failed to fulfill the requirements. This cancellation won’t affect your stats.

[tanmay310]

Thank you so much @vickieto for sharing your experience! I got my answer!

[tanmay310]

Thanks to you too @nayeemaabrar for sharing your kind information.

[starseorank]

On 5/16/2022 at 3:47 PM, vickieito said:

The order won't start until the buyer fills out the requirements, so just wait until you hear back from the buyer.  It won't hurt you at all to have it sitting there.

I've reached out to Fiverr CS on some of these orders and they usually just tell me to wait until the buyer responds.

If a week has passed, reach out the buyer again. I'll usually periodically check on the buyer after that.

Sometimes I won't hear back from that type of buyer for weeks or months. But since they paid, whenever they come back, we just pick up where we left off.

 

Perfect answer. Thanks❤️ @vickieito