funspiration Posted January 11, 2021 Share Posted January 11, 2021 Hello there,some days back I received an order and delivered the order and the buyer accepted it. After almost 20 days later when he used the stuff that I provided… Later he put a dispute and I Fiverr Refunded them!And my biggest question is I do have some pending balance will they cut the refunded money from it?NOTE: I did withdraw the payment of the false dispute order.And contacted Fiverr but I didn’t get any reply from them!! Link to comment Share on other sites More sharing options...
Guest lloydsolutions Posted January 11, 2021 Share Posted January 11, 2021 Check this out: Link to comment Share on other sites More sharing options...
funspiration Posted January 11, 2021 Author Share Posted January 11, 2021 Check this out: https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protectionMeans they will cut them money from my pending balance!!Great I suffer loss and fake charges…WOW i am really amazed by what happen…I have not faith in fiverr now.Thanks for your reply Link to comment Share on other sites More sharing options...
olyasr Posted January 11, 2021 Share Posted January 11, 2021 Sounds terrible. Really sorry to hear, that things like this happens to Fiverr sellers and there is no way to protect ourselves Link to comment Share on other sites More sharing options...
cc_animation Posted January 11, 2021 Share Posted January 11, 2021 " Seller Protection - Fraud ChargebacksFiverr Has Your Back!In cases where the service was provided in full, Fiverr will protect you from fraud chargebacks. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. Most importantly, it will not affect your cancellation rate." Link to comment Share on other sites More sharing options...
imagination7413 Posted January 11, 2021 Share Posted January 11, 2021 That’s only if it was a chargeback. OP says Fiverr canceled, not the buyer. Link to comment Share on other sites More sharing options...
shibiyas Posted January 11, 2021 Share Posted January 11, 2021 Really shocking! Did you contact with CS? Link to comment Share on other sites More sharing options...
funspiration Posted January 11, 2021 Author Share Posted January 11, 2021 That’s only if it was a chargeback. OP says Fiverr canceled, not the buyer.See, what it says“The order was cancelled by Fiverr Customer Support.The order funds have been returned to the buyer.” Link to comment Share on other sites More sharing options...
funspiration Posted January 11, 2021 Author Share Posted January 11, 2021 Really shocking! Did you contact with CS?Yes i contacted them but no reply from them! Link to comment Share on other sites More sharing options...
funspiration Posted January 11, 2021 Author Share Posted January 11, 2021 " Seller Protection - Fraud ChargebacksFiverr Has Your Back!In cases where the service was provided in full, Fiverr will protect you from fraud chargebacks. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. Most importantly, it will not affect your cancellation rate."Yeah I contacted CS but didn’t get any response from them. Let’s hope for the best! Link to comment Share on other sites More sharing options...
Guest lloydsolutions Posted January 11, 2021 Share Posted January 11, 2021 Yeah I contacted CS but didn’t get any response from them. Let’s hope for the best!Yeah I contacted CS but didn’t get any response from them.Customer Support are extremely busy at present and can take up to 10 days or more to respond. Link to comment Share on other sites More sharing options...
funspiration Posted January 11, 2021 Author Share Posted January 11, 2021 Yeah I contacted CS but didn’t get any response from them.Customer Support are extremely busy at present and can take up to 10 days or more to respond.😭 Link to comment Share on other sites More sharing options...
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