GIG Ranking issue answer finally provided by the CS

[igs_seo]

I am like WOW for the entire questions, responses & thread. Which explains me joining 5ER** 2012 more a buyer over 300 gigs now…and in that time as a ‘seller’ on and off, could never really get past a few clicks even as a SEO specialist.

I think with my 10 years online its NOT just a 5ER*** issue [its NOT deliberate] its a LOW-ENGAGEMENT issue which affects also low-engagement on Linkedin, Twitter etc. For instance how many followers ORGANICALLY have followed you or your Twitter timeline in the last 2, 5 or 10 years? Not much right… 😀

How many have ORGANICALLY followed you on Linkedin without you requesting a follow? So think about this, most americans work TWO jobs right? In most countries people have to go to some form of employment or work to get or raise money to pay bills, rent and mortgage right?

So how would most people have TIME to browse or spend time on all these social media or freelance websites and maintain or support say 165,000 gigs just in ‘vector graphics’ ? What do most teens or kids do worldwide? They either go school, college or university right? And if they are not at school they are out and about or doing household chores etc…

This is why most freelance & social media platforms use BOTS/FAKE PROFILES. This is the huge global secret which took Twitter, Facebook and Instagram to Wall St, IPO with multi-millions of fake followers to get the cash…or funding and to this day Wall St like Bernie Maddof has not realized they have been fooled or conned.

5ER*** is trying to tell us all use social media and promote your gig and its probably the only FREE online strategy unless you buy PPC or advertise with FB etc. And really most people or those platforms would frown at FIVERR ads being promoted…longterm. Its just NOT ‘‘social’’ to promote a sale or gig daily to your followers for 1 or 5 years. So we need a better solution…worldwide.

The online world needs traffic…to be OPEN and not ruled by the few. Its coming.

[peco]

UPDATE 2

Just to give everyone an update, my impressions went back up around mid-March and lasted for a few months but since the end of May the impressions have dropped back to practically 0 so I’m guessing I’ve been rotated again.

drive.google.com

fiverrimpressions2.png

Google Drive file.

Not much you can do it seems, when I get removed from the search results like now I just concentrate on building up my other incomes sources. I suggest everyone else diversify as much as possible.

[peco]

UPDATE 3

I have attached a 6 month impression screenshot below, you can clearly see when I am rotated in and out of the search results. June, July and most of Aug I received only a few sales (from previous clients). Things seem to improve now and funnily enough as soon as I started using promoted gigs feature my impressions improved a great deal. Not all impressions are from promoted gigs, in fact most are organic. 

[davep2]

I just finished readng through every post on this thread... Man, i thought i was going crazy, after all it's gig rotation.

This happened to me on May, see attached screenshot, my gig impressions went from 2000 to 200, and all of a sudden my gigs weren't promotable saying they aren't qualified due to quality, and i was like whaaaat???

The only thing i have to add on this thread is that we're almost on november and i still wasn't rotated back, so it makes almost 5 months for me. My gigs are currently only getting between 5 to 50 impressions a day and my revenue is down around 70%. I'm only getting some orders from repeat buyers, no new customers, not even a message, nothing.

I'll update again on this thread when/if i'm rotated back to the first pages, but so far i'm almost 5 months and nothing.

[vinctosc]

On 9/1/2021 at 3:51 PM, peco said:

UPDATE 3

I have attached a 6 month impression screenshot below, you can clearly see when I am rotated in and out of the search results. June, July and most of Aug I received only a few sales (from previous clients). Things seem to improve now and funnily enough as soon as I started using promoted gigs feature my impressions improved a great deal. Not all impressions are from promoted gigs, in fact most are organic. 

Thank you for the update

Did you do something on September that made your impressions increase again? Such as changing Thumbnail, Tags or GIGs descriptions? or More orders and feedbacks from clients?

I have been experiencing the same issue since May as well, is going to be almost 6 Month and my impressions are not coming back, very concern about it

Thank you in advance for your guidance, appreciate it

[vinctosc]

11 hours ago, davep2 said:

I just finished readng through every post on this thread... Man, i thought i was going crazy, after all it's gig rotation.

This happened to me on May, see attached screenshot, my gig impressions went from 2000 to 200, and all of a sudden my gigs weren't promotable saying they aren't qualified due to quality, and i was like whaaaat???

The only thing i have to add on this thread is that we're almost on november and i still wasn't rotated back, so it makes almost 5 months for me. My gigs are currently only getting between 5 to 50 impressions a day and my revenue is down around 70%. I'm only getting some orders from repeat buyers, no new customers, not even a message, nothing.

I'll update again on this thread when/if i'm rotated back to the first pages, but so far i'm almost 5 months and nothing.

Thank you for sharing!

I am in the same boat as you since May, have you tried editing your GIGs images or Tags to see if that helps?

[davep2]

1 hour ago, vinctosc said:

Thank you for sharing!

I am in the same boat as you since May, have you tried editing your GIGs images or Tags to see if that helps?

Yes, i have tried changing the title, description, tags, banner picture, even prices, but nothing seems to have any effect. I can also say that no matter how many orders you complete, how many 5* ratings you get, it will not help, because that's what i'm experiencing. Actually, i have so many repeat/returning customers, that i still have a consistent income despite this issue and that leads to my biggest fear: maybe fiverr takes longer to rotate me back because i still have a good amount of ongoing orders?...

Vinctosc, you're almost 6 months rotated out, do you have many returning costumers?

I also want to mention that my analytics are having the same bug reported previously from another user. On my post above it's clear to see 2000+ impressions during May, but i just checked them and now it's showing 0 for the same period, see attached screenshot.

All in all, i'm ok with this rotation strategy, BUT, the way it is now, it's just too agressive, all of a sudden:

• ALL your gigs are pushed to the end of search results
• ALL your gigs can't be promoted (and usually they are saying it's because of quality issues)
• No matter how many orders you complete, how many 5* ratings you have, it will not change anything

I think fiverr should at least give us a heads up saying our gigs will be rotated out for a set amount of time, so we could manage, but they keep us all in the dark.

[vinctosc]

16 minutes ago, davep2 said:

Yes, i have tried changing the title, description, tags, banner picture, even prices, but nothing seems to have any effect. I can also say that no matter how many orders you complete, how many 5* ratings you get, it will not help, because that's what i'm experiencing. Actually, i have so many repeat/returning customers, that i still have a consistent income despite this issue and that leads to my biggest fear: maybe fiverr takes longer to rotate me back because i still have a good amount of ongoing orders?...

Vinctosc, you're almost 6 months rotated out, do you have many returning costumers?

I also want to mention that my analytics are having the same bug reported previously from another user. On my post above it's clear to see 2000+ impressions during May, but i just checked them and now it's showing 0 for the same period, see attached screenshot.

All in all, i'm ok with this rotation strategy, BUT, the way it is now, it's just too agressive, all of a sudden:

• ALL your gigs are pushed to the end of search results
• ALL your gigs can't be promoted (and usually they are saying it's because of quality issues)
• No matter how many orders you complete, how many 5* ratings you have, it will not change anything

I think fiverr should at least give us a heads up saying our gigs will be rotated out for a set amount of time, so we could manage, but they keep us all in the dark.

Thank you for the detailed response, appreciate it

I am exactly in the same position, regardless of the number of orders and happy clients I get, I am unable to get elegible to promote my GIGs again. My GIGs ranking was all lost when in May I received the notification that my GIGs fall short of other GIGs quality to be promoted, therefore there is a direct relationship between been elegible for promotion and your GIGs ranking properly.

My only assumption is that some of our clients might have rated us badly on the "buyer satisfaction" secret metric survey they get after an order, since other than that, my account is perfect and have no issues with any client.

Furthermore, I have some returning customers, but they are not enough to replace the lack of revenue I have been experiencing due to this GIG rotation, I am concerned about it. At this stage, if the rotation is not fixed soon, I might be left without clients and orders. This is shocking since 6 months ago I was the best seller of my category in terms of orders and feedbacks.

I am just hopping that the rotation is done soon, since I cannot believe that this would be for ever, is a metric that is affecting us, therefore is a matter of time until the best sellers like us get back to first page.

[davep2]

1 hour ago, vinctosc said:

Thank you for the detailed response, appreciate it

I am exactly in the same position, regardless of the number of orders and happy clients I get, I am unable to get elegible to promote my GIGs again. My GIGs ranking was all lost when in May I received the notification that my GIGs fall short of other GIGs quality to be promoted, therefore there is a direct relationship between been elegible for promotion and your GIGs ranking properly.

My only assumption is that some of our clients might have rated us badly on the "buyer satisfaction" secret metric survey they get after an order, since other than that, my account is perfect and have no issues with any client.

Furthermore, I have some returning customers, but they are not enough to replace the lack of revenue I have been experiencing due to this GIG rotation, I am concerned about it. At this stage, if the rotation is not fixed soon, I might be left without clients and orders. This is shocking since 6 months ago I was the best seller of my category in terms of orders and feedbacks.

I am just hopping that the rotation is done soon, since I cannot believe that this would be for ever, is a metric that is affecting us, therefore is a matter of time until the best sellers like us get back to first page.

Exactly the same here, my current repeat customers won't last forever, so i also hope the rotation is done for me too. 6 months is too much time, not logical to me.

Share any updates and keep us informed 👍

[donnovan86]

13 minutes ago, davep2 said:

Exactly the same here, my current repeat customers won't last forever, so i also hope the rotation is done for me too. 6 months is too much time, not logical to me.

Share any updates and keep us informed 👍

As far as I can see, you had a couple of less than stellar reviews. If you don't have a lot of positive reviews to counterract that with, you will end up pushed back and it will take a few months. 

[davep2]

59 minutes ago, donnovan86 said:

As far as I can see, you had a couple of less than stellar reviews. If you don't have a lot of positive reviews to counterract that with, you will end up pushed back and it will take a few months. 

I actually have a LOT of 5* reviews, that's not really an issue, it's like 2 weak reviews to 98 5* reviews, there will always be someone who is never satisfied, or has a different understanding of the rating system (which is flawed by the way), but i digress.

[donnovan86]

4 hours ago, davep2 said:

I actually have a LOT of 5* reviews, that's not really an issue, it's like 2 weak reviews to 98 5* reviews, there will always be someone who is never satisfied

Fiverr mostly takes into consideration the last 2 months. And you had a few bad reviews there, without a ton of positive ones to counterract. Generally when you have a bad review and not a lot of positive reviews coming in too, Fiverr's algorithm pushes you.

This is not only about reviews, I canceled quite a bit of orders and dealt with the same thing. There's also a ton of competition that might not have bad reviews so they are pushed in front of you. These things happen..

[davep2]

2 hours ago, donnovan86 said:

Fiverr mostly takes into consideration the last 2 months. And you had a few bad reviews there, without a ton of positive ones to counterract. Generally when you have a bad review and not a lot of positive reviews coming in too, Fiverr's algorithm pushes you.

This is not only about reviews, I canceled quite a bit of orders and dealt with the same thing. There's also a ton of competition that might not have bad reviews so they are pushed in front of you. These things happen..

True, i know. Anyway, those 4 or 5 lowish reviews i have from the past two months, that's it, everything else is 5*. I don't know why, but fiverr seems to "like" showing those weak reviews first 🤔 , it's like they are trying to scare customers away, not a good strategy. Anyway, anyone slightly interested will continue to scroll down and see the massive amount of good reviews, but this is for another talk.

Even with a few lowish reviews, it wouldn't be near enough to have my gigs appear on the last pages of search results, or not at all, so i'm currently being rotated out, for 5 months now. I'm so glad i have quite a few repeat customers. My score is at 94.

[donnovan86]

6 hours ago, davep2 said:

I don't know why, but fiverr seems to "like" showing those weak reviews first

They show the reviews that are the longest first, because they are considered the more in-depth. Unfortunately most negative reviews are longer, with buyers sharing their frustration. So now you know. 

Even if you have a single low-ish review, others are pushed in front. This shows Fiverr that you have a lower performance and your customers are not happy. 

At the end of the day only Fiverr can tell you what's happening, but they won't disclose how the algorithm works. So all you can do is to just continue working on your gig and provide the best service. Eventually they will push you in front. 

[vitobuchicchio]

On 22/10/2021 at 00:56, davep2 said:

Ho appena finito di leggere ogni post su questo thread... Amico, pensavo di impazzire, dopotutto è la rotazione dei concerti.

Questo è successo a me a maggio, vedi screenshot allegato, le mie impressioni sui concerti sono passate da 2000 a 200 e all'improvviso i miei concerti non sono stati promossi dicendo che non sono qualificati a causa della qualità, e io ero tipo whaaaat???

L'unica cosa che devo aggiungere su questo thread è che siamo quasi a novembre e non sono ancora stato riportato indietro, quindi per me sono quasi 5 mesi. I miei concerti attualmente ricevono solo da 5 a 50 impressioni al giorno e le mie entrate sono diminuite di circa il 70%. Ricevo solo alcuni ordini da acquirenti abituali, nessun nuovo cliente, nemmeno un messaggio, niente.

Aggiornerò di nuovo su questo thread quando/se tornerò alle prime pagine, ma finora sono quasi 5 mesi e niente.

I am in the same situation as you ... I was unavailable for 3 days and when I returned I found the warning that my gig was no longer promotable ... absurd. I hope this is over as soon as possible, because I only received 2 orders in a month 😞

[davep2]

Hi everyone. At this point i'm being rotated out for more than 5 months and another strange thing happened overnight, i don't know if it is related to being rotated out, but i'll mention it here:

Yesterday, i went to check my "Repeat Business" score, and it was 94, just one point away from achieveing the badge (which is given at 95). I got more orders in the meanwhile, so i just went to check it today, a few moments ago, and now it doesn't have any score and saying i don't have enough orders for it to be calculated, please see attached picture. This doesn't make any sense, one day i was almost getting the badge and the follwoing day i don't have enough orders...

My theory is that with the few new orders i received from repeat buyers yesterday i actually achieved the 95 score to get the badge, but since i'm being rotated out, fiverr's algorithm isn't allowing it.

But hey, these are just my two cents...

[vinctosc]

On 11/7/2021 at 11:33 AM, davep2 said:

Hi everyone. At this point i'm being rotated out for more than 5 months and another strange thing happened overnight, i don't know if it is related to being rotated out, but i'll mention it here:

Yesterday, i went to check my "Repeat Business" score, and it was 94, just one point away from achieveing the badge (which is given at 95). I got more orders in the meanwhile, so i just went to check it today, a few moments ago, and now it doesn't have any score and saying i don't have enough orders for it to be calculated, please see attached picture. This doesn't make any sense, one day i was almost getting the badge and the follwoing day i don't have enough orders...

My theory is that with the few new orders i received from repeat buyers yesterday i actually achieved the 95 score to get the badge, but since i'm being rotated out, fiverr's algorithm isn't allowing it.

But hey, these are just my two cents...

Thank you for sharing this

The same exact thing happened to me, I am unable to see my score as well which is strange since I am getting repeated orders from customers

After seen the multiple relationships between your case and mine, it seems that we either are stuck on a fiverr algorithm technical bug or we are been rotated back as many other sellers. This is very frustrating, since it means we cannot do anything from our side....

Please do keep me updated if anything changes, I will do the same

Thank you!

[mariashtelle1]

On 11/7/2021 at 7:33 PM, davep2 said:

got more orders in the meanwhile, so i just went to check it today, a few moments ago, and now it doesn't have any score and saying i don't have enough orders for it to be calculated

I believe it’s calculated over a certain period of time and some of your orders that you got earlier probably not in that timeframe anymore and are not taken into account 

[davep2]

1 hour ago, mariashtelle1 said:

I believe it’s calculated over a certain period of time and some of your orders that you got earlier probably not in that timeframe anymore and are not taken into account 

Honestly, i don't think that's the case. Look at my screenshot, we're talking about 60+ orders, no way that isn't enough. Also worth mentioning is that this affected every category i have gigs on, not just that one i showed. All were affected at the same time. Today is still the same, with no rank.

If this is a bug, i believe more users will experience it; if this is related to being rotated out, it makes absolutely no sense preventing us from getting the badge, just saying.

[tamanna14111986]

I am also facing this problem. My gig's impression shows down and I can't get order like previous. I have 5* review and all requirement 100% . But it happens when I was promoted to level-1 at July 15,2021 . After that my gig's impression, click and order is going down.

[davep2]

1 hour ago, tamanna14111986 said:

I am also facing this problem. My gig's impression shows down and I can't get order like previous. I have 5* review and all requirement 100% . But it happens when I was promoted to level-1 at July 15,2021 . After that my gig's impression, click and order is going down.

Sorry to hear about that.

Fiverr's seller rotation is simply too agressive and unbalanced as it is right now. They really need to look into it. Fiverr is becoming too unreliable for sellers, they should be more transparent about this process.

[ageuroconsultin]

On 11/7/2021 at 12:33 PM, davep2 said:

Hi everyone. At this point i'm being rotated out for more than 5 months and another strange thing happened overnight, i don't know if it is related to being rotated out, but i'll mention it here:

Yesterday, i went to check my "Repeat Business" score, and it was 94, just one point away from achieveing the badge (which is given at 95). I got more orders in the meanwhile, so i just went to check it today, a few moments ago, and now it doesn't have any score and saying i don't have enough orders for it to be calculated, please see attached picture. This doesn't make any sense, one day i was almost getting the badge and the follwoing day i don't have enough orders...

My theory is that with the few new orders i received from repeat buyers yesterday i actually achieved the 95 score to get the badge, but since i'm being rotated out, fiverr's algorithm isn't allowing it.

But hey, these are just my two cents...

I have your exact situation. I was with a score equal to 94% until the last week. During the last days, I have received x4 orders from my previous buyers, but I cannot see the % now. In my opinion, Fiverr limits the sellers with merit who have obtained good incomes during the year by favoring new sellers who are often synonymous with poor quality and professionalism at the expense of high-level sellers. All of this is frustrating and strictly limits the activity of professional freelancers who rely on Fiverr to live like me. I have perfect percentages in terms of on-time delivery, 5-star reviews, and % of responses, but I have been on the last page of my category for about a month for no reason. In addition, the "Promote Your Gigs" page states that I have been "Unqualified" to promote my gigs for about a month, and that doesn't make any sense as I have perfect profile metrics. We experienced sellers have to demand transparency because this whole series of actions is becoming really frustrating.

[davep2]

28 minutes ago, ageuroconsultin said:

I have your exact situation. I was with a score equal to 94% until the last week. During the last days, I have received x4 orders from my previous buyers, but I cannot see the % now. In my opinion, Fiverr limits the sellers with merit who have obtained good incomes during the year by favoring new sellers who are often synonymous with poor quality and professionalism at the expense of high-level sellers. All of this is frustrating and strictly limits the activity of professional freelancers who rely on Fiverr to live like me. I have perfect percentages in terms of on-time delivery, 5-star reviews, and % of responses, but I have been on the last page of my category for about a month for no reason. In addition, the "Promote Your Gigs" page states that I have been "Unqualified" to promote my gigs for about a month, and that doesn't make any sense as I have perfect profile metrics. We experienced sellers have to demand transparency because this whole series of actions is becoming really frustrating.

Exactly, fiverr is making their sellers life becoming precarious and being rotated out for half a year is just nonsense, 1 or 2 months we could manage, not this.

[andrewbobiq]

Shout out to my friend davep2, whom I've had the pleasure of meeting and cooperating with during my 2.5-year journey here on Fiverr.

I want to share the trouble I'm currently going through with my gig. About a month ago, Fiverr Pro Team contacted me about my gig (Writing & Translation - Sales Copy). I've been recognized as a top performer and asked if I want to become a Pro. I've done my research and went with it.

I got approved, went through the on-boarding meeting, after which my account was flagged as "Pro." To get your gig to the "Pro," its prices need to be set to a USD 100 minimum, and the process can take up to two weeks. During these two weeks, I had the Fiverr's Choice badge. The orders kept pouring in. All were delivered on time and 5* rated (Fiverr's Choice disclaimer says that we need to do an excellent job to keep the badge. I'm guessing a 5* review signals a job well done).

To summarize:
- was on top of my market
- invited to Fiverr Pro
- accepted
- increased prices
- started receiving even more order 
- was still waiting for my gig to become "Pro."

It sounds like a dream that can only get better.

More to follow below...

[andrewbobiq]

Continuing from the above post...

14 days ago my gig's sub-category was suddendly changed from Sales Copy to Product Descriptions and 4 days after that it was turned to Fiverr Pro. However, from the moment the gig's sub-category was changed, my impressions and clicks started to crumble. today, my gig sits at an average of 30 impressions/1 click per day.

The Fiverr Pro team says that the gig needs to find its place on the NEW market. The market isn't new. The gig is still offering the same service, competing against the same sellers for the same customers. Nothing is new here except their sub-category.

Final summary:
- 5* LvL 2 Seller with three times more reviews than the second freelancer
- 97/100 Repeat Business Score
- Invited to join Fiverr Pro
- Got accepted/Profile flagged as Pro
- Fiverr changed my gig category (from "Sales Copy" to "Product Descriptions")
- Gig flagged as Pro
- Slammed into the ground
- Can't even find the gig when searching for it in incognito mode

The category change is what brought my gig to the ground. I think it's ridiculous that a top-performing gig can get relegated with a single move. I've worked my *** off for over two years to get to where I am now

Any thoughts? 

Thank you very much. I do apologize for the long post.