Jump to content

Responds Time & rate Problem


jaduanik
 Share

Recommended Posts

Hello Dear
I have a big problem. My Responds Time is automatic from 1 hour to 2 hours Where I did not receive any message. Same My Responds rate is automatic from 90% to 86%…It’s My big problem.
So please help and suggest me.
Thanks
Yousuf

Link to comment
Share on other sites

If you’ve checked all your message folders (check all) and you think the response rate it is showing is incorrect (ie. you responded within 24 hours to a higher percentage of messages you’ve received in the last 60 days - or flagged them as spam within 24 hours or they were automatically flagged as spam) you can contact support via a support ticket and ask them to check it and if necessary they could run a fix which would correct your response rate (and/or maybe response time if that’s incorrect).

  • Like 4
Link to comment
Share on other sites

If you’ve checked all your message folders (check all) and you think the response rate it is showing is incorrect (ie. you responded within 24 hours to a higher percentage of messages you’ve received in the last 60 days - or flagged them as spam within 24 hours or they were automatically flagged as spam) you can contact support via a support ticket and ask them to check it and if necessary they could run a fix which would correct your response rate (and/or maybe response time if that’s incorrect).

last 60 days

This is the key phrase you should examine.

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...