uzotoby17 Posted July 17, 2018 Share Posted July 17, 2018 Hello Fiverr family,I need advise on how to handle a buyer. A buyer ordered my transcription gig without contacting me and gave laundry list of requirements that were outside the scope of the gig. That was the first sign of trouble. 2 days down the line the buyer requested that i send an update to him. That he wants to see the work i had done so far.I asked why the buyer is making the request. The buyer said that he wants to know if i am doing a good job so that he will know whether he should cancel the order or not.I sent the work i had done to the buyer and informed the buyer that i had stopped work and asked if i should continue with the work.The buyer said i should continue with the work. I delivered the transcripts 2 days ahead of time. The next thing the buyer opened a dispute that he wants to cancel the order. His reason is that i used transcription software and i breached confidentiality and threatened to report to CS.Please i need advise on how to go about this Link to comment Share on other sites More sharing options...
legacine Posted July 17, 2018 Share Posted July 17, 2018 You go about it by standing your ground.Never cancel an order for which you have made a full and proper delivery. Fiverr’s ToS, implicitly, supports that position. If the Buyer does not like the quality work you provided (e.g. poor quality because of reliance on transcription software), she/he is more than welcome to leave a review to that effect (which you can refute).As for the allegations regarding breach of confidentiality (and the use of transcription software), the burden of proof rests with the Buyer. If she/he makes that claim to CS, I hope they’re prudent enough to ask for proof! Link to comment Share on other sites More sharing options...
advcidra Posted July 17, 2018 Share Posted July 17, 2018 Same happened with me. Is the buyer top rated buyer ?If yesScammers are active on Fiverr.😔 Link to comment Share on other sites More sharing options...
hanshuber16 Posted July 17, 2018 Share Posted July 17, 2018 You go about it by standing your ground.Never cancel an order for which you have made a full and proper delivery. Fiverr’s ToS, implicitly, supports that position. If the Buyer does not like the quality work you provided (e.g. poor quality because of reliance on transcription software), she/he is more than welcome to leave a review to that effect (which you can refute).As for the allegations regarding breach of confidentiality (and the use of transcription software), the burden of proof rests with the Buyer. If she/he makes that claim to CS, I hope they’re prudent enough to ask for proof!If she/he makes that claim to CS, I hope they’re prudent enough to ask for proof!From the comments I have seen people leave here in the Forum, I’d highly doubt that. I wish it were true though! Link to comment Share on other sites More sharing options...
socialhonor Posted July 17, 2018 Share Posted July 17, 2018 You go about it by standing your ground.Never cancel an order for which you have made a full and proper delivery. Fiverr’s ToS, implicitly, supports that position. If the Buyer does not like the quality work you provided (e.g. poor quality because of reliance on transcription software), she/he is more than welcome to leave a review to that effect (which you can refute).As for the allegations regarding breach of confidentiality (and the use of transcription software), the burden of proof rests with the Buyer. If she/he makes that claim to CS, I hope they’re prudent enough to ask for proof!In print - they fully support it – however, they WILL go ahead and cancel such orders (even if they are done exactly as the gig description says – and it can be proven) because they “can’t force a buyer to accept the delivery”…It’s happened to me, a few times. Link to comment Share on other sites More sharing options...
vickiespencer Posted July 18, 2018 Share Posted July 18, 2018 Same happened with me. Is the buyer top rated buyer ?If yesScammers are active on Fiverr.😔Is the buyer top rated buyer ?It does not take much to become a TRB. I am one and I have bought little on Fiverr. Maybe $125 total. 😕 Link to comment Share on other sites More sharing options...
uzotoby17 Posted July 18, 2018 Author Share Posted July 18, 2018 Same happened with me. Is the buyer top rated buyer ?If yesScammers are active on Fiverr.😔He is not a top rated seller he registered on fiverr in july Link to comment Share on other sites More sharing options...
shaheenmollah5 Posted July 18, 2018 Share Posted July 18, 2018 No he is not a top rated buyer… Link to comment Share on other sites More sharing options...
uzotoby17 Posted July 18, 2018 Author Share Posted July 18, 2018 The irony was that the buyer was on buyer request with his laundry list of conditions. He wanted heaven and earth for $5. I believe he got few responses that was why he went to directly place orders from gigs. Link to comment Share on other sites More sharing options...
uzotoby17 Posted July 20, 2018 Author Share Posted July 20, 2018 In print - they fully support it – however, they WILL go ahead and cancel such orders (even if they are done exactly as the gig description says – and it can be proven) because they “can’t force a buyer to accept the delivery”…It’s happened to me, a few times.CS cancelled the order. This just encourages scammers to get things done for them for free Link to comment Share on other sites More sharing options...
tutor_nimzy Posted July 20, 2018 Share Posted July 20, 2018 I am sorry about @uzotoby17 I know how it feels because I just got my order cancelled after 5 months of delivery. I don’t know criteria the CS are using to cancel orders. Link to comment Share on other sites More sharing options...
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