otobongini Posted July 6, 2018 Share Posted July 6, 2018 I am just gloomy down here… Just received a notification some minutes ago that order was cancelled and the money refunded to a buyer who ordered my gig about 23 days ago and even left a 5 star review.The order was cancelled for no reason and this is one gig I really worked my self out adding products variations and all that.How is that possible and what could normally go wrong? This is quite discouraging. Link to comment Share on other sites More sharing options...
maedan Posted July 6, 2018 Share Posted July 6, 2018 It could be the infamous PayPal chargeback. The buyer initiated the cancellation with PayPal. My suggestion is to contact Fiverr customer support if you have done your job well. They’ve been known to return the funds to your account if the fault wasn’t on your side. 2 Link to comment Share on other sites More sharing options...
tabrejkhan682 Posted July 6, 2018 Share Posted July 6, 2018 Once happened with me…client was happy with delivery but requested for change, while I was doing the changes order got canceled all of sudden. Also I was not able to contact client as his profile got disable.But client came back after some time it was some issue with his card from PayPal. Then he asked again for delivery and I got payment. Do not loose hope my friend. It must be PayPal chargeback. Link to comment Share on other sites More sharing options...
socialhonor Posted July 6, 2018 Share Posted July 6, 2018 It could be the infamous PayPal chargeback. The buyer initiated the cancellation with PayPal. My suggestion is to contact Fiverr customer support if you have done your job well. They’ve been known to return the funds to your account if the fault wasn’t on your side.Really? I have never heard of that happening… Link to comment Share on other sites More sharing options...
hanshuber16 Posted July 6, 2018 Share Posted July 6, 2018 Hi! Please don’t be disheartened and as @maedan suggested, please contact CS and they might be able to do something for you.23 days is a heck of a long time. I think they need to have a system wherein the charge back is only possible, if done within 3 days of order completion… But there is not much Fiverr can do because it is according to the terms and rules laid out by Paypal. Even if there was a way to reduce the charge back window to 3 days, it is not the ideal situation. It would be great if the seller’s hard work and pay is not in jeopardy.How nice would it be if Paypal and other service related websites that process online payments were to come together and design a policy which can prevent scammers and cheaters from stealing sellers’ work and hard earned money by exploiting the charge back “loophole”. I can only hope that it happens in the near future. 🙏 1 Link to comment Share on other sites More sharing options...
maedan Posted July 6, 2018 Share Posted July 6, 2018 Really? I have never heard of that happening…Read this 👀Fiverr CS returned all 9 chargebacks All from the same user. Leaving me with a negative balance and order completion rate in red. And I don’t even charge a lot on here for this particular reason. But when you buy like 10 gigs and chargeback all of them, it defeats the purpose of it. I’ve sent a ticket to Fiverr, let’s see what CS has to say. I’m not taking the hit for this nonsense. Funny thing is, I have blocked this user multiple times after he first ordered. He was asking for free stuff, discounts, being difficult about revisio… 4 Link to comment Share on other sites More sharing options...
socialhonor Posted July 6, 2018 Share Posted July 6, 2018 Read this 👀Fiverr CS returned all 9 chargebacks All from the same user. Leaving me with a negative balance and order completion rate in red. And I don’t even charge a lot on here for this particular reason. But when you buy like 10 gigs and chargeback all of them, it defeats the purpose of it. I’ve sent a ticket to Fiverr, let’s see what CS has to say. I’m not taking the hit for this nonsense. Funny thing is, I have blocked this user multiple times after he first ordered. He was asking for free stuff, discounts, being difficult about revisio… Yes, I forgot - that was the one time I have heard of it happening, You’re right.1 seller, 1 time. Unless there’s more that we don’t know of ❔Maybe because it was such a large number at one time… 1 Link to comment Share on other sites More sharing options...
hanshuber16 Posted July 6, 2018 Share Posted July 6, 2018 I have read several (at least from 10 different sellers) posts in the forum in the last 2 days alone… about their order being cancelled or charged back despite there being no mistake on their side… and of people being cheated of their money (despite their hard work) by scamming buyers and fraudsters… who use the charge back option only to take advantage of that “loophole”, and avail professional services on fiver, free of cost. I don’t know what you mean. 1 Link to comment Share on other sites More sharing options...
offlinehelpers Posted July 6, 2018 Share Posted July 6, 2018 I have read several (at least from 10 different sellers) posts in the forum in the last 2 days alone… about their order being cancelled or charged back despite there being no mistake on their side… and of people being cheated of their money (despite their hard work) by scamming buyers and fraudsters… who use the charge back option only to take advantage of that “loophole”, and avail professional services on fiver, free of cost. I don’t know what you mean.and of people being cheated of their money (despite their hard work) by scamming buyers and fraudstersAlthough they seem to appear quite frequently on the forum, and I feel really sorry for any seller this happens to, I think the percentage of transactions which are then reversed must be quite small.There are many orders which go smoothly, but we’ll never hear about them, because that’s what we expect to happen every time, so it’s human nature to tell others about it on here when it goes wrong.Maybe I’ve just been lucky, but I’ve completed over 600 orders and not had a chargeback yet - touch wood, fingers crossed, all that malarkey. 🤞 3 Link to comment Share on other sites More sharing options...
socialhonor Posted July 6, 2018 Share Posted July 6, 2018 I have read several (at least from 10 different sellers) posts in the forum in the last 2 days alone… about their order being cancelled or charged back despite there being no mistake on their side… and of people being cheated of their money (despite their hard work) by scamming buyers and fraudsters… who use the charge back option only to take advantage of that “loophole”, and avail professional services on fiver, free of cost. I don’t know what you mean.This has happened to me a several times, even after positive reviews of my service, and I received no compensation, in any way – after approaching CS.I just feel there’s no benefit of giving seller’s an unrealistic hope of being compensated, after a paypal charge back - ultimately fiverr would lose money that way. 3 Link to comment Share on other sites More sharing options...
hanshuber16 Posted July 6, 2018 Share Posted July 6, 2018 That’s wonderful to hear! I think instances where people had a bad experience (refunds/cancellations/charge-backs) are more publicized and tends to garner more attention than instances where people have had a wonderful experience (like in your case). Congrats to you, and I hope that your endeavors remain successful in the future as well. 2 Link to comment Share on other sites More sharing options...
hanshuber16 Posted July 6, 2018 Share Posted July 6, 2018 This has happened to me a several times, even after positive reviews of my service, and I received no compensation, in any way – after approaching CS.I just feel there’s no benefit of giving seller’s an unrealistic hope of being compensated, after a paypal charge back - ultimately fiverr would lose money that way.I just feel there’s no benefit of giving seller’s an unrealistic hope of being compensatedI totally agree with your point. The main reason I got interested in this thread was because- this is one of the few times where I have read of people having got their money back.when you earlier saidReally? I have never heard of that happening…I thought you were referring to the OP’s experience with a potential scammer taking advantage of the charge back feature. my bad lol :man_facepalming: 2 Link to comment Share on other sites More sharing options...
socialhonor Posted July 6, 2018 Share Posted July 6, 2018 I just feel there’s no benefit of giving seller’s an unrealistic hope of being compensatedI totally agree with your point. The main reason I got interested in this thread was because- this is one of the few times where I have read of people having got their money back.when you earlier saidReally? I have never heard of that happening…I thought you were referring to the OP’s experience with a potential scammer taking advantage of the charge back feature. my bad lol :man_facepalming: 2 Link to comment Share on other sites More sharing options...
zehramansoor Posted October 18, 2020 Share Posted October 18, 2020 I got my order cancelled after almost 3 months of completion i submitted it in August and got the order cancelled in October. But fiverr compensated the money for it.There isn’t any specific time defined by fiverr in which u can cancel order… Link to comment Share on other sites More sharing options...
seoalamin10x Posted October 18, 2020 Share Posted October 18, 2020 Very sad. Did you you contact with the support team? Link to comment Share on other sites More sharing options...
zehramansoor Posted October 18, 2020 Share Posted October 18, 2020 Very sad. Did you you contact with the support team?Nope … not really as I got by compensation from fiverr there wasn’t any need. My order rate wasn’t effected just my review and completed orders got reduced… Link to comment Share on other sites More sharing options...
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