Facing problem with cancel order

[everydayitems]

Hey, I want to cancel an order, I contacted the support for more than 12 hours but no response, is it normal?

[vickiespencer]

Sometimes it takes up to 48 hours for CS to respond.

[everydayitems]

Sometimes it takes up to 48 hours for CS to respond.

Hey, thanks for the quick respond

is it also normal that my request doesn’t appear when I check my exesting requests, because I can only see the older requests, and I don’t see the one that I create this day

[ssj1236]

Hey, thanks for the quick respond

is it also normal that my request doesn’t appear when I check my exesting requests, because I can only see the older requests, and I don’t see the one that I create this day

Hi, that means your request wasn’t submitted. Please try using another browser or if possible use the Mobile Fiverr app to get in touch with CS.

[epiphanyanimati]

Hey, thanks for the quick respond

is it also normal that my request doesn’t appear when I check my exesting requests, because I can only see the older requests, and I don’t see the one that I create this day

You can cancel your order manually…for instructions:

 

[everydayitems]

Hi, that means your request wasn’t submitted. Please try using another browser or if possible use the Mobile Fiverr app to get in touch with CS.

Thanks for your answer, I did it with firefox and the mobile app with no results, so I did it manually by asking the buyer, thanks

[everydayitems]

You can cancel your order manually…for instructions:

 

thank you, that’s what I just did, the countdown is paussed now wich is what I was afraid off before.