super68 Posted March 16, 2017 Share Posted March 16, 2017 I have had some great work done on here and want to use my new logo. I am not photoshop or graphic guru. I have been sent PDF files and GIF files as well as JPG but what can I do. The GIG one seems to have a white woven background that pastes with the image so its not a transparency. Anyone help ?? Link to comment Share on other sites More sharing options...
gina_riley2 Posted March 16, 2017 Share Posted March 16, 2017 You haven’t accepted the order yet. Link to comment Share on other sites More sharing options...
super68 Posted March 16, 2017 Author Share Posted March 16, 2017 I didnt want to accept until I was happy & I cant usevwhatbhas been sent as a logo. Just need to know how to communicate this clearly as I’m dealing with someone with limited english Link to comment Share on other sites More sharing options...
lbenterprises Posted March 17, 2017 Share Posted March 17, 2017 I didnt want to accept until I was happy & I cant usevwhatbhas been sent as a logo. Just need to know how to communicate this clearly as I’m dealing with someone with limited englishI don’t know what was the original offer for, but a quality logo design has a vector file format in which case you should ask at least for a high quality JPG and/or PNG (transparent background) logo that can be used for the web.If it wasn’t included in the original offer anyway, you should ask for the source files as you might need them later on.Hope this helps.Good from you that you deal with this issue in such a way. Giving out a bad rating after not being content doesn’t always solve anything. Link to comment Share on other sites More sharing options...
super68 Posted March 17, 2017 Author Share Posted March 17, 2017 I don’t know what was the original offer for, but a quality logo design has a vector file format in which case you should ask at least for a high quality JPG and/or PNG (transparent background) logo that can be used for the web.If it wasn’t included in the original offer anyway, you should ask for the source files as you might need them later on.Hope this helps.Good from you that you deal with this issue in such a way. Giving out a bad rating after not being content doesn’t always solve anything.Hi, I did get a PNG file but when it opens it isn’t just the logo it has a white weaved background that isn’t transparent. Am I doing something wrong ? do I need a special software to open the PNG with transparent background or should I just be able to copy and paste it ? Link to comment Share on other sites More sharing options...
lbenterprises Posted March 17, 2017 Share Posted March 17, 2017 No, you’re not doing anything wrong.Ask the seller kindly to remove that background. Tell him that you want the logo on a transparent background. Just the logo, without any background.He can’t possibly not understand that and be as good as he is. If he isn’t doing it then he’s playing games with you. Link to comment Share on other sites More sharing options...
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