Lena

Hello @rajaimran1989 It looks like you have been offering and/or accepting payments outside Fiverr which is against our Guidelines. I will open another ticket for you so that the CS and the relevant department can re-review your account. You do not need to do anything. Just please be patient until someone from Customer Support contacts you.

Hello @terrygrantvo Thanks for the update. I'll forward it to the relevant team. Happy to hear that!

Hi @dreamcodertw For any Fiverr account-related questions, please contact our Customer Support. They will be more than happy to help and explain everything in detail. You can contact them by opening a ticket at https://www.fiverr.com/support_tickets/new or by sending an email to support@fiverr.com. Thank you.

Hello @adilumarsids I understand that this may be disappointing to you, but believe me, as much as I would like to help, there is nothing I can do. Your account was re-reviewed and unfortunately, the violation of our Guidelines still exists. I am so sorry I cannot be of much help. Please note that these account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. If you are not satisfied with the explanation provided by our Customer Support, please reach out to your Success Manager. Thank you.

Hey @roger1127 No, of course, you do not have to. A portfolio is a great opportunity to attract and impress potential buyers. Please find more information on the link about Using My Portfolio. Thanks.

Hey there @h_m_khaled Users choose one or the other based on their personal preferences. If you are conflicted and cannot decide between Seller Plus and Promoted Gigs option, I suggest you read these two articles. Take a minute to get familiar with both options and choose the one that is more suitable for you. Seller Plus overview Promoted Gigs Hope this information helps make your decision.

Hi @zahraahmad681 We understand that this might be frustrating, but please know that we are currently experiencing a high volume of inquiries. Rest assured that Customer support along with the relevant teams are working hard on resolving this issue. As soon as we have some new information, we will contact you. Merging happens when one ticket is open and is being worked on. There is no need to open additional tickets on the same issue. We appreciate your understanding.

Hey there @jamesunlocks Please find more information on this link Verifying your account using your phone and follow the steps from the article. Perhaps you will come across some troubleshooting solutions. If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. In case you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. Thank you.

Hello @somaje2021 Congratulations on starting your freelancing journey on Fiverr! If you’re just getting started, I recommend that you check out our free Fiverr Learn course. The Forum is full of information and great discussions. As a new member, we recommend that you read through some of the previous posts made, as they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. Here are a few that I recommend for new freelancers: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Making a good first impression You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers Good luck! 🍀

Hey All! Thank you for bringing this to our attention. @thegoodtwin You did a great thing by reporting the user to Customer Support. They will, along with the relevant departments, review the issue and get back to you. In the meantime, if it is not too much trouble, can you please send me a private message with their usernames or emails? I couldn't find them based on your screenshot, so if you have any details on them, please send them to me via private message. Thank you.

Hello @colekinsley Your ticket is open, so there is no need to open additional tickets. Someone from Customer Support will soon reach out to you. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. However, if you do not receive a reply within the next 48 hours, please get in touch with me. Thanks.

@quereddy I apologize from the bottom of my heart that you went through such an unpleasant experience. This is definitely not Fiverr policy, we do not support such behavior and are strongly against it. You did a good thing by reporting them. Your ticket is open and is being handled by the relevant team. We will reach out to you as soon as we get some new information. Please be patient during this time as we are currently experiencing a high volume of inquiries so it might take longer than usual. I am so sorry once again, but please know that you are not alone. We are a Community for a reason.

Hello @graphicarch75 To learn more about Gigs, please follow this link about Creating a Gig. Thank you.

Hello @aronok74 Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.

Hey there @ahyanrb Your ticket is open and someone from Customer Support will soon reach out to you. We are just asking you to be patient as we are currently experiencing a high volume of inquiries. In the meantime, please find more information on this link about Verifying your account using your phone and follow the steps from the article. Perhaps you will come across some troubleshooting solutions. Thank you.

Hey there @dua_mk I understand that the success score can look confusing. Therefore, please allow me to leave you a couple of links that I think can help you understand the success score better. Success score The success score, explained Thanks.

Hello @zubairswati97 We understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions. These account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. If you are not satisfied with the explanation provided by our Customer Support, please reach out to your Success Manager. Thank you.

If you suspect it to be a bug, please report it to Customer Support. They will forward it to the relevant department. Please include all the details and screenshots you have. The more specific your information, the quicker the issue can be resolved.

Hi @ccompass Yes, you have 3 active Gigs and 3 Gigs with pending approval. That means that Gig is pending Fiverr's review and is not yet available. Please find more information here Can't find your Gig. I understand you completely, but you do not always have to delete your Gigs. You can also edit them. I apologize for the delayed response. Please note that the reason for the delay is that we are currently experiencing a high volume of inquiries. I am sorry if this caused any inconvenience. Someone from Customer Support will contact you soon, but of course, you can contact them via email as well. To do so, send an email to support@fiverr.com.

Hello @mohamedatbib There could be various reasons as to why that happened. Maybe you have reached the maximum number of Gigs, maybe it goes against our Guidelines... Please take a look at this article about Creating a Gig. It contains valuable tips that can help you. However, if the issue persists, please reach out to our Customer Support by sending an email to support@fiverr.com. They will be more than happy to help you. Thanks.

Hello @aasrhossain Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.

Hello @jahidin We recognize how important it is to you to become a Freelancer and thank you for your interest in our platform. If your request was reviewed and not approved, please kindly note that we can’t change this decision. You are welcome to continue using Fiverr as a Buyer. We appreciate your understanding.

Hi @shoriful88 On this link about Payment methods, you can find available payment methods based on your country of residence, and regulatory permissions. Please take a minute to check it out. Thanks.

Hello @sohansarkar522 Congratulations on starting your freelancing journey on Fiverr! If you’re just getting started, I recommend that you check out our free Fiverr Learn course. The Forum is full of information and great discussions. As a new member, we recommend that you read through some of the previous posts made, as they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. Here are a few that I recommend for new freelancers: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Making a good first impression You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers Good luck! 🍀

Hey there @salauddin_mba Take a moment to check out this helpful article about Gig Images: General Gig image guidelines. Please note that these guidelines are also applied to videos and audio thumbnails. Hope this helps.