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Lena

Fiverr Staff
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Everything posted by Lena

  1. Lena
    Hello @nexartdesign Thanks for the tag. I looked into your issue and unfortunately, there is nothing I can do. Your issue has been reviewed by the relevant departments and their decision is final. Thank you.
  2. Lena
    Hi @excel_vbaexpert Here is the link to the event Monthly Networking: Indian Freelancers - It's tax time. Here you can find all the events.
  3. Lena
    Hello @abdullahawan78 I understand your concern, but I assure you there is no need to worry. We receive a lot of inquiries every day and our Customer Support is working hard to answer all of them as quickly as possible. I am kindly asking you to please be patient. Someone will reach out to you soon. Thank you.
  4. Lena
    Hi @mempainter I will take a look at the issue and get back to you. Can you please just send me a message with all the details? Thank you.
  5. Lena
    Hi there! You can open a ticket at https://www.fiverr.com/support_tickets/new or you can send an email to support@fiverr.com. Or you can send me a message telling me about your issue.
  6. Lena
    Hi @joe612953 In cases like this, the best thing you can do is contact our Customer Support and you did great by doing so. In addition, someone from our Team will contact you regarding this issue. Please do not worry, together we will find the best way to resolve this issue. If you have any questions, please feel free to contact me.
  7. Lena
    Hello @markmckay495 I have opened a new ticket for you. Please explain everything in detail to our Customer Support. Thank you.
  8. Lena
    Hello @akhifashrafk I just checked and you'll be happy to know that our Customer Support canceled the order in question without it impacting your Order Completion Rate. Keep up the great work!
  9. Lena
    Hello @george_adam001 As a member of the official Fiverr staff and as a part of this amazing community, I would like to ask you to please read the Rules before posting, because posting AI-generated content is strictly forbidden and it can lead to warnings and restrictions. Thank you.
  10. Lena
    Hello. You can contact Customer Support by opening a ticket at https://www.fiverr.com/support_tickets/new or by sending an email to support@fiverr.com. However, as our Customer Support explained, your account is under review by our Trust and Safety team for violations of our Terms of Service and our Community Standards. You can find more information here. The review time can take up to 90 days, so please be patient. Thank you.
  11. Lena
    Hello @print_ultra Having multiple Fiverr accounts is not allowed. Please read Fiverr TOS carefully. You will find all the necessary information there. Have a nice day.
  12. Lena
    I was so sad when I heard the news. She really was simply the best! Tina ❤️
  13. Lena
    Hello @legacyparcell Since the money hasn't cleared yet, please open a ticket or send an email to support@fiverr.com. Explain the issue and they will be more than happy to help you. Please try this method and reach back to me if you still have any issues.
  14. Lena
    Hello again @phd_salvatore Customer Support opened a new ticket regarding this issue. Please follow their instructions. Have a nice day!
  15. Lena
    Hi @phd_salvatore Let me investigate and I'll contact you as soon as I get some information. Please be patient. Thank you.
  16. Lena
    Hello @dahmilola5387 Let me start by saying that I understand your concern. But do not worry. Maybe you missed the reply from our Customer Support, but your case has been forwarded to the relevant team and is currently under review. The review can take up to 90 days as you can see here, but please do not worry, we are working quickly to resolve this issue as soon as possible. Once the case is resolved, they will reach out to you.
  17. Lena
    I understand that you are worried and concerned, but please do not worry. If something happened, they will take all the necessary steps and measures to recover your account.
  18. Lena
    Hi there. If you suspect something like that happened, please immediately contact our Customer Support via email at support@fiverr.com.
  19. Lena
    I will have to contact our relevant team and I will let you know as soon as I have some new information. I am just asking you to please be patient.
  20. Lena
    Hi @urwausman Unfortunately, there is nothing we can do. Like you said, Fiverr is a big platform and we have to make sure that all of our users are safe and protected. That is why we have all those security measures. I am so sorry.
  21. Lena
    Let me check this with our relevant team and I'll let you know.
  22. Lena
    Hi @cartoon_avatar Thanks for the tag. How can I help?
  23. Lena

    fiverr

    Lena replied to forhadahamma143's topic in Gig Advice

    Hi Everybody! Yes, I agree with everything @williambryan392 said. @tharinduslaksha you are not new neither on Fiverr nor on Fiverr Forum. You have to understand that not everyone share your sense of humor. Please take a few days to thoroughly read Community Standards & Forum Rules - 2021 so that you can comprehend what the Forum is really about.
  24. Lena
    Hi All! @williambryan392 you are not wrong on any of it. We do try to prevent spamming, plagiarizing, personal ads, external links, etc. as much as we can, but those things should always be reported thus allowing us to act accordingly. Please report any of these issues and we'll take it from there.
  25. Lena
    Hi @strategist_ceo Basically, orders can be cancelled even after 14 days have passed from their completion. I can even leave a link 😊 Fiverr’s Payment Terms Hope this answers your question.
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