smashradio

Great info! There are loads of tools out there, and while no one's fretted about this yet, I know it's only a matter of time. When it happens, I'll just point them to this forum post and ask them to try it themselves. I do lean on AI in my work, mostly for research. It's a lifesaver when I'm stuck on a headline or need to dig up more info on a topic. ChatGPT is my go-to for headline ideas and article outlines, while Bing Chat helps me hunt down specifics. It's like having a research assistant at my fingertips. But getting an AI to do my writing for me? Not a chance. I'm all for help, but there are some things only a human touch can achieve.

Indeed. I'll drop this by one of the product managers at Fiverr. It sure is a missed opportunity!

You too, man! The trick is having fun in the booth. If you do, the logos will come eventually.

Spending time adding them now would be like taking a piss outside in a hurricane while trying to balance on a unicycle. I'd wait until they figure out what to do about this mess.

I'm a bit of a plane geek, and what fascinates me the most, is how stupid people are.

We all experience this, @nicks_voice. I work with multiple global brands both on and outside of Fiverr. You'll hear my voice if you tune in to any commercial Norwegian TV channel. If you work for just one of many multinational, global brands and you happen to speak Norwegian, my voice is there to tell you how to do your job or how to protect the company from cyber threats. Yet, many of these companies have no idea who I am, and their creative teams are probably unaware of my existence. In the voice-over industry, we always deal with middlemen—production agencies, talent managers, third-party companies adapting course material, and so on. We're on the butt-end of it all, recording and representing billion-dollar companies, but just like CIA agents, if we do our job right, no one will ever hear about us. That's just the deal we've got. Companies like Nestlé, Coca-Cola, Microsoft, and Shell Oil, don't give a damn about who you are or if you get to brag about working with them. To them, you're just another cog in a huge engine. Luckily, you'll meet a few creative directors and managers who know the value it can bring us. These big companies often have guidelines for this stuff and will tell you if that's ok. Over the years, I've worked with companies who are more than happy to let me showcase their logo. It takes time to build up such a list, and in the meantime, you'll likely work for some awesome companies who say no, and that's just business as usual.

The short version: Do a good job.

My success manager told me that you can gently nudge a buyer to leave a review or answer Fiverr surveys in your delivery message. What you can't do, is ask them to leave a specific review or a positive rating. Under no circumstance can you attempt to influence the review itself, but there's nothing wrong with a gentle nudge in your delivery message, letting the buyer know that you appreciate the feedback.

Interesting. So they're using a third-party company to check these things. That could explain why support is unable/unwilling to give us proper answers. Maybe they found their employees here on the forum. The quality of their work would seem to indicate they picked the ones who posted the most "rank my gig" posts in a day. I see specific issues with this approach, including making it impossible to add clients from outside of Fiverr. Fiverr would ask industry professionals who have spent years building their careers to go through rigorous vetting, only to tell them they can't display their top clients on Fiverr. I will continue to work with some of the biggest brands on the market, not just in the Nordic market, but companies like Nestlé and Pfizer, outside of the platform. I can't show that to my clients unless they order on Fiverr. To be honest, I believe the solution here is only to let TRS and Pro vetted sellers use the feature. It would clearly delineate between low-level and vetted industry professionals, eliminating the need for superfluous and repeated vetting. This costs Fiverr money and our time. It also helps avoid buyer confusion and would yield significant resource savings for Fiverr since they wouldn't have to continually vet top-rated and pro sellers (or their top clients). We're already vetted. If Fiverr has faith in the process they created, it can all be solved easily. True. But they could be. If the feature was reserved for sellers who are already vetted.

It's important to note that seller plus doesn't guarantee sales nor does it put you at the top of page 1 automatically. You do that by performing well and by doing a great job for your buyers. Seller Plus can help you do that. Firstly, you should schedule a meeting with your success manager, if you have the premium tier. They can advice you on how to improve your gigs. Secondly, you could read some of the posts on the Seller Plus forum. Lots of useful knowledge there. You could also check out the other parts of the Plus page, including webinars for sellers and helpful guides. Finally, the keyword research tool could be used to help you optimize your gigs. Hope this helps!

Fiverr sends you briefs based on how relevant they think you are when a buyer posts a request. While we can't say for sure why you aren't receiving any briefs (remember, we're just sellers, like you), it's most likely for one of three reasons (or a combination of those): 1) Because you have recently receive negative private feedback from a buyer or because your other stats dropped, or 2) Because no buyers matching your gigs have posted requests. 3) Because other Fiverr sellers are outperforming you. Given that you have zero reviews, I'm willing to bet it's number 3. Established and professional talent with a proven track record is likely getting those briefs way before you. The solution to number 1 and 3 is the same: do a better job and impress your buyers. You do this by being honest, polite, an actual professional, and good at what you do. About that honesty... It helps to not lie about your skills. The solution to number 2 is more complicated. You'd need to investigate why fewer buyers post requests in your niche. Could it be that your niche is impacted by the recession or rise of AI? Many freelancers, including graphics designers, voice-over talents, video animators, writers, and translators, are affected by it. If so, you must consider expanding your horizon by learning new skills or adapting your services and skillset.

Good lord. Next I bet we have to physically show up in Tel Aviv with the CEO of the company to meet with Mr. Kaufman personally in order to verify the client. But first, we have to get past the Gen Z Brigade of dedicated pro-support representatives with baseball bats and an attitude. Yeah. Like I said earlier... And they're going after verified professionals here. If their own verification means so little, why bother?

I just got this from support regarding them removing Mercedes, which I have worked with on multiple orders as of late. They were removed today. Read this one carefully. Apparently, only URLs to the client's website containing the actual work will now be accepted. 🙂 That excludes radio commercials, tv commercials, and all internal projects not posted to the client's website. No mention of the fact that the threatening e-mail I got said I could lose access to the feature if I keep submitting and it gets declined again - the agent is telling me to re-submit and hope for the best. I'm confirming this one a second time with support, and they finally decided to check the screenshot I've been attaching to every single message:

And this is the problem. Meksells and liars are still free to roam the platform, while actual business professionals get their top clients removed, are forced to remove Youtube links, and get random warnings that later have to be removed by support because it's a mistake. It's becoming increasingly frustrating to work on Fiverr, and I'm saying this keeping in mind that only about a year ago, I told someone I loved Fiverr because of the frictionless experience.

Indeed. You're also a Pro/TRS seller. After jumping through all those hoops, one would expect a degree of trust from Fiverr. It begs the question: if Fiverr doesn't have faith in its own validation process, how can they expect buyers to have it? As sellers, we go through rigorous vetting to earn badges meant to reflect trustworthiness and professionalism. Still, we're inundated with requirements to document and prove everything (one might say rightfully so). But when we do, we're met with ominous emails filled with threats of losing access to the feature. When we seek assistance from support, we are met with responses that could well qualify for the Canned Response of the Year-award due to their sheer unhelpfulness. It leaves a lot to be desired.

And just to illustrate the level of incompetence here, this is the response I received today, after sending a thorough request explaining the issue to support, including screenshots and order lists as documentation. This is what they call "Priority Support" from a "dedicated Pro support team". Perhaps they should make the employees sit through one of the webinars for sellers on how to treat clients. 😀 (And yes, I know I can ask them to escalate, and they'll have another look. It's automated. I know. It's still not ok. It's the support experience that rubs me the wrong way here, mostly.)

Had to send in "added documentation" on the first one. It took me no less than three e-mails back and forth with support before I got something resembling a human response. I also got a canned response from my SM, so I had to do the same thing there. Then another client was axed despite a bunch of orders. Making top-rated pro sellers go through this hoop-jumping is pure nonsense. You'd think their team could do more than skim an order to verify it - or perhaps it's all AI these days. Either way, I'm not up for seconds on this. Not worth it. I'm usually not the type to complain, but this level of incompetence deserves a mention. 🫡

When Fiverr launched its Top Clients verification, I was thrilled. It was an overdue cleanup for a feature exploited by pretenders claiming to be big-league vets. But after seeing two of my star clients chucked off the list (clients I'd done solid work for on Fiverr, mind you, and could prove it with a boatload of completed orders), I've had it up to here with this feature. Jumping through hoops, backtracking orders, wrestling with elusive and generic responses from support and my success manager, who didn't even want to help initially... Fiverr's requirements would be fine if the team looking into it did their job properly. But spending more time on this than I already have? I'm not even gonna bother. They can have my Top Clients. Enough's enough.

About a week at worst. But Im lucky to be in a language niche with less competition, so that might be why. Anyway, I know dry spells can be rough, but they are completely normal. If you have seller plus, you could reach out to your success manager for advice. Perhaps one or more of your buyers left negative private reviews? Out of curiosity, is it just new buyers who have stopped contacting you, or regular buyers as well? This is why building long-term relationships with clients is so important. Not to mention, not keeping all your eggs in one basket and build multiple revenue streams. It's all about being resilient.

Support usually takes a day or two to get back to you as well. But this is the second time this week I see someone not receiving their funds after a cancellation, so it might be an internal issue. If so, I'm sure it will get worked out soon!

Buenas! Podría ser un fallo, o quizás no rellenaste algo correctamente, o tal vez necesitas hacer algún paso más para crear tu gig. Dices que lo has intentado todo, así que supongo que ya probaste limpiar la memoria caché de tu navegador o usar otro navegador, ¿no? Si eso no funciona y estás seguro de que llenaste todo (todas las páginas con diferentes ajustes para tu gig), deberías ponerte en contacto con el soporte técnico. Puedes abrir un ticket aquí: Help & Support | Fiverr En el futuro, por favor ten en cuenta que es más probable que recibas ayuda rápidamente si escribes en inglés en el foro o incluyes una traducción de tu mensaje, para que todos puedan entenderte. 🙂 --------- Translation: It could be a bug, something incorrectly filled in, or perhaps you need to complete more steps to create your gig. You say you've tried everything, so I assume you already tried clearing your browser's cache or using another browser, right? If that doesn't work and you're sure you filled everything out (all pages with different settings for your gig), you should contact support. You can open a ticket here: Help & Support | Fiverr In the future, please note that you're more likely to get help quickly if you write in English on the forum or include a translation of your message so that everyone can understand you. 🙂

That's not how Fiverr works. Get the order, then do the work, and deliver on Fiverr. Never work for free. Beyond that, this seems like a scam. He wants you to hire people for him. You have no guarantee that the project is legal, or legit, or that you'll ever be compensated, and you bear full responsibility if something goes wrong. Run.

It's sad that people have to play detective on here, because obviously, nothing can be trusted.

Getting a response from support can sometimes take up to three days in my experience. Give it a couple of days more 🙂 I'm a Top Rated Seller (gives me priority), a Pro seller (gives me even more priority) and have Seller Plus, and usually receive a response in 2 - 3 hours. But it can take way longer than that, sometimes. It depends on their workload and your issue.

Like @newsmike often says: if you visit a restaurant, they're more than happy to give you anything you want, but they'll put it on your bill. They won't give you a free lunch just because you might leave a bad review. My advice is to stand your ground. Make sure to explain the project in detail and that you're on the same page before the work begins. If you've already done that, and the buyer asks for changes that are not included, you should simply tell the buyer in a polite manner that what they're asking for is beyond the scope of your original order, that you're happy to do it, and that it comes with an extra charge because you're doing more work than what was initially agreed upon. Stop being so afraid of negative reviews. I've always stood my ground, and out of more than 1000 reviews, I received one negative review because I refused to work for free. I stand by that decision.