smashradio

As @newsmike and @vickiespencer say, this is an excellent opportunity to upsell. But if the revision was included, I tend to be helpful, even after the order is technically completed. But if they ask me to do extra work outside the scope of the original order, I'm happy to set up a new offer.

No, it won't affect your ranking. I recommend that you don't push the buyer to confirm the offer again. Sometimes, buyers just disappear; other times, they need a bit more time. By being pushy, you risk making them uncomfortable.

You're making perfect sense! We have something similar in Norway, called Advent, which leads up to Christmas, where we give the kids a calendar with 24 gifts, one for each day leading up to Christmas Eve. So that's 24 presents plus 10, plus the two birthdays. 36 presents!

This is how it should work: 20230608-1413-01.7173622.mp4 Could you explain what happens when you go to your profile, scroll down, and click on Edit description? It will help in determining if this is a bug or not.

Hi there, By bio, I assume you mean your profile description? What exactly happens when you try to edit it?

This shows that I was right: dates don't matter. 😄 Happy birthday, again! Wait... Does this mean your friends have to get you a present two times!? If so, I'm going to start following the Hebrew calendar myself. And the Gregorian, of course.

If that person also left a five-star rating, yes, but you didn't say that; you said if communication went well and delivery was ok. 50% of my buyers never leave a public review, but I have to assume that the communication went well and delivery was OK anyway, so it's not a given that everyone leaves a public review: yet I'm pretty sure many of them leave a private review, especially new buyers. It gets old being asked the same questions repeatedly with constant reminders when you buy something often, and Fiverr is extreme in this sense. I made one order last week. So far, I've gotten two notifications asking me to review, plus two separate e-mails starting with "[ACTION REQUESTED]" to push me into leaving a private review.

You should probably get in touch with support to get further assistance with this.

It's also worth nothing that if you have Seller Plus, you're at the front of the line for consideration as a TRS if nominated. You're automatically nominated for TRS when you meet the requirements, but keep in mind that those requirements might involve internal ones as well, like a certain score on buyer satisfaction etc.

Your gig most likely got denied because you were selling something involving a third-party service, and it violated their terms. Fiverr will often take down gigs to avoid liability if it violates third-party terms. If you can't find anything in the community guidelines or terms that explicitly explains what you did wrong, chances are, it's because of a third-party set of terms, for example, Rockstar or FiveM in this case. Remember: this is only my best guess! As the message from support says, you can find more information about the denial reason on your Gigs page. Go there, and click on the name of the denied gig. I hope this helps.

A buyer has 10 days to leave a review after the order is marked as completed. In other words, they have 13 days to leave a review from the time you deliver. After that, the buyer can no longer leave a review. Remember: it's up to the buyer if they want to leave a review or not. Never push your buyers into leaving reviews, or ask them for specific or positive feedback.

Why? Are you afraid that your clients might be...honest?

Yes, but why would they if they are happy with your service? There's a difference between giving someone five stars and being happy with something. I think many buyers are just afraid of being honest out in public.

My dear interlocutor, it appears as though you may have, with all due respect, failed to unearth the profound and intricate subtleties that so craftily dwell beneath the surface of my missive. 🕵️‍♂️

Not sure how that would help when this is his fluent English, while he's only conversational in Spanish. I can't even picture what the Spanish will be like.

Of course... 😀

It sounds like you received negative private feedback. Support can't share this with you, but losing access to promoted gigs while also experiencing a slump like this, is often the result of someone leaving negative private feedback. This is different from your public star ratings, in that the feedback is anonymous and only shared with Fiverr. The best you can do is to keep working with your repeat buyers and any new ones that come along, but make sure you impress the hell out of them. Try to under-promise and over-deliver, deliver early, put more effort into your projects, keep your buyers updated along the way, be exceptionally polite and helpful during all communication with your buyers, and of course: always be 100% honest about your skills. Don't take on projects that might be a bad fit for your skills. Be careful when working with buyers who are abrupt or impolite. Doing this will hopefully help you get that buyer satisfaction back up.

I'm sorry, but you're not making any sense. Please try rephrasing your question and explaining it better.

I'm unsure how you expect the seller to access the required systems and provide the service you purchased without it. But you should always guard against scammers and vet your sellers before you order, i.e., check their feedback, reviews, and standing on Fiverr. Ordering from seasoned pros and top-rated sellers can mitigate much of this risk, as Fiverr manually vets us to a much higher degree than other sellers. You get what you pay for. Sometimes, that trust comes with an added price tag, but it's well worth it. Beyond that, I recommend that you always set up separate accounts, if possible, for this type of thing, never giving anyone more access than they genuinely need. In this case, the user needs to access a system to edit your domain config, and that sounds like a reasonable ask. However, if you can, setting up a separate account (like Google offers for many of their services) that is not a root/admin user can mitigate the risk further. If you do have to share a password, change it when the task is completed. And when you do have to share sensitive information, always do it inside the order page. That way, you have a track record of all information shared tied into that order in case of any misuse.

We have a saying in Norwegian. "Den som venter på noe godt venter ikke forgjeves". It means, "Whoever waits for something good, waits not in vain".

This is something you might not think of, but you should be aware that going offline (unavailable) if you have anything less than 100% on stats like Response Rate or On-time deliveries, means you risk a demotion. The reason is the way these stats are calculated. The Response Rate measures the replies to the first messages in the inbox for the previous 60 days. Once a message gets older than 60 days, it no longer counts in the statistics. Therefore, if you had, for example, 10 messages in the last 60 days and 1 of them was unanswered, you'd have a 90% Response Rate. However, once one of the messages becomes 61 days old, it is no longer counted in. If the message that is older was replied to on time, then you would remain with 9 messages included in the stats and still 1 that was unanswered in time. That would take your percentage to 89% and you'd be demoted if it didn't go back up in time for evaluation. Many of us know this already, but it's something to keep in mind if you're planning on going away for a while. If you do, and have less than 100%, and stop getting messages because you're unavailable, your stats will continue to drop as older, answered messages, got too old to count.

Your visibility on Fiverr depends on your performance. You have zero reviews, and Fiverr wants to promote the sellers who make them money. At the moment, that's not you. I suggest reading and searching here on the forum about tips and tricks to improve your gigs. I'd start by removing the AI voice over you're using. It gives the impression that you're not even willing to spend a few bucks on having a professional gig, and if I were a buyer, I'd scroll right on past your gig for that very reason. If your shop is ugly, clients will leave and visit someone else.

It says what you should do right at the top, in the big red bar you made a circle around before asking what to do on the forum.

Yesterday I saw a post about missed opportunities for upselling your services on Fiverr. It was about how your order extras are tucked away and how Fiverr doesn’t upsell well. All true, but there’s a lot we can do as sellers to up our game and sell more extras. It’s called upselling. I’m not gonna pretend I’m an expert at this, but I have worked for nine years as a successful freelancer and as a salesperson, so I know a little bit about it. Here are some of my tips and tricks to upsell on Fiverr, ultimately increasing your revenue. Don’t be that guy The first thing I picture when I hear “upsell” is a relentless salesperson. This isn’t about becoming that guy. That’s exactly the guy we’re avoiding. Upselling is an art, not a barrage. You need to balance being a shrewd businessperson without becoming a pushy money grabber. Make it something they need Don’t upsell just because you can. You need to understand what your buyer really needs and never offer something they don’t need. Does that mean you have to skip on upselling sometimes? Yes, but think of it as an investment in trust. About that trust… Without it, you’re nothing. With it, you could become their go-to seller on Fiverr. You build trust by being genuine and transparent. If your buyer is asking for something they don’t need, tell them. If they might be better of with another seller, guide them. It can sound counterproductive, but integrity pays off in the long run. Relevancy is key The next golden rule I have is relevance. You always want your upsells to be coherent with the main order. If a buyer orders content, offer them images to go with it. Don’t toss in lead generation, a CV rewrite, and a movie trailer. Make it a positive experience This harkens back to my first point: don’t be that pushy salesperson. Be subtle. If you’re pushy and always try to sell “just one more thing,” buyers will dread reaching out to you because they’ll get barraged with add-ons and offers they don’t want or need. Make your buyers feel comfortable – or even better, happy – to buy your services. You don’t achieve that by being exploitative and greedy. Make it a good value Every upsell you make should be a value deal for your buyer. For example, I sell voice-overs and translations. If a client orders a voice-over and mentions they need a script translation, I’ll offer to do that at a discounted rate. It’s a win-win: they save money and have everything in one complete package deal. Happy upselling! I'll leave you with this classic:

Unfortunately, some bad apples are trying to cheat the system by using browser plugins such as auto-refreshers to appear online, even when they're not. The only solution is to not spend your money with sellers doing this, as I'm afraid the only way to get rid of them is putting them out of business. Whenever we see a seller asking how they can trick the system (yes, they ask about this openly!) we try to explain it to them, but I'm afraid honesty and work ethic falls on death ears with some people.