Is customer support team dead?

[guruofbacklinks]

That makes sense, it’s just frustrating…

[ferhat]

As a long term customer of fiverr, it’s not fair wait for one week (and growing) for an easy question.

If you can’t meet expectations, you have to do something.

Maybe they have to close new memberships, or something!

[ferhat]

As a long term customer of fiverr, it’s not fair wait for one week (and growing) for an easy question.

If you can’t meet expectations, you have to do something.

Maybe they have to close new memberships, or something!

[zangaby]

If you say you have an easy question than why don’t you post it here, maybe someone can help you faster 🙂

[zangaby]

If you say you have an easy question than why don’t you post it here, maybe someone can help you faster 🙂

[picaya]

It’s almost a week now and still waiting for my support ticket to be assigned… it’s becoming hopeless and disappointing at fiverr when it comes to support.



I think it’s getting out of their hands that they can even handle it now.

[picaya]

It’s almost a week now and still waiting for my support ticket to be assigned… it’s becoming hopeless and disappointing at fiverr when it comes to support.



I think it’s getting out of their hands that they can even handle it now.

[wildkid]

Well said, yes the CS team do take time to answer your ticket, but they do reply for sure. I got my answer after 30 hours of waiting. Compared to last year, it is a long time for a query to be answered. However you can post your question here and some of us might help you 😉

[wildkid]

Well said, yes the CS team do take time to answer your ticket, but they do reply for sure. I got my answer after 30 hours of waiting. Compared to last year, it is a long time for a query to be answered. However you can post your question here and some of us might help you 😉

[deepanshkhurana]

Two of my different queries are still pending since the last 4 days. I hope I would get replies soon. One is concerning a gig not displaying in a Revenue page and other is for my Level One being lost for no reason. 😕

[deepanshkhurana]

Two of my different queries are still pending since the last 4 days. I hope I would get replies soon. One is concerning a gig not displaying in a Revenue page and other is for my Level One being lost for no reason. 😕

[tigermonkey1]

Well that stinks. I had to send 2 queries in the past 3 days… still waiting 😦 One is a missing gig in the Revenue page and it being “active” still. and the other is that my messages arent fully loading so i cant respond to messages…

[tigermonkey1]

Well that stinks. I had to send 2 queries in the past 3 days… still waiting 😦 One is a missing gig in the Revenue page and it being “active” still. and the other is that my messages arent fully loading so i cant respond to messages…

[natalieab]

Hey guys, just wanted to let you know that we are experiencing an unusually high volume of tickets. Our Support team is working hard to get through all your tickets so please hang tight and they’ll get back to you all.

[natalieab]

Hey guys, just wanted to let you know that we are experiencing an unusually high volume of tickets. Our Support team is working hard to get through all your tickets so please hang tight and they’ll get back to you all.

[guruofbacklinks]

Since it looks like I’m in for a few more days of waiting, I think I’ll use the time to plan out my marketing for the new gig I just posted. Waiting for the video I uploaded for it to be approved, so guess I’ll focus on how I plan to promote it once it’s live. If others are in a similar position as I am, I’d suggest doing the same. If you run a business, there’s ALWAYS something that needs doing, right? 🙂



Our constant complaining (and flooding them with more and more tickets) isn’t going to help them get through all of them any faster. Better to just be patient, despite how frustrating it is. If you’ve posted a ticket or 2 already, I’d just leave it at that and keep waiting. Posting multiple tickets and responses is just going to make their job harder. I don’t know about anyone else, but I would like my issues looked at some time in the next week.

[guruofbacklinks]

Since it looks like I’m in for a few more days of waiting, I think I’ll use the time to plan out my marketing for the new gig I just posted. Waiting for the video I uploaded for it to be approved, so guess I’ll focus on how I plan to promote it once it’s live. If others are in a similar position as I am, I’d suggest doing the same. If you run a business, there’s ALWAYS something that needs doing, right? 🙂



Our constant complaining (and flooding them with more and more tickets) isn’t going to help them get through all of them any faster. Better to just be patient, despite how frustrating it is. If you’ve posted a ticket or 2 already, I’d just leave it at that and keep waiting. Posting multiple tickets and responses is just going to make their job harder. I don’t know about anyone else, but I would like my issues looked at some time in the next week.

[musiclover]

Man, I miss the way Fiverr was six months ago. Things ran a little more smoother. 😦

I hope they fix all the bugs, introduce new features, and hire more CS staff.

[musiclover]

Man, I miss the way Fiverr was six months ago. Things ran a little more smoother. 😦

I hope they fix all the bugs, introduce new features, and hire more CS staff.

[auws]

Yes, I have been thinking it was just me they dont want to answer!! lol



My support request is now into its 6th day. Terrible!



Maybe they should use $1 for every gig sold to help pay for more support staff!! Theres an idea - DOH.

[auws]

Yes, I have been thinking it was just me they dont want to answer!! lol



My support request is now into its 6th day. Terrible!



Maybe they should use $1 for every gig sold to help pay for more support staff!! Theres an idea - DOH.

[regmebd]

Hello,

I think fiverr forum is more active than fiverr support team. @ferhat yo are a level one seller. So I think the response time for you is better than newbies. So think what support newbies are getting!!!



Fiverr should take care on this issue.



Thanks

[regmebd]

Hello,

I think fiverr forum is more active than fiverr support team. @ferhat yo are a level one seller. So I think the response time for you is better than newbies. So think what support newbies are getting!!!



Fiverr should take care on this issue.



Thanks

[bitbyteworld]

LEVEL 2 Seller. Its been 6 days for my ticket and no response!!!

[bitbyteworld]

LEVEL 2 Seller. Its been 6 days for my ticket and no response!!!