Account & Withdrawal Option Disabled (after the unauthorized access)

[designsby24]

I am writing to urgently request a review of my recent account suspension, associated with Ticket (#11696291). I believe this decision may have been made under a misunderstanding, and I’d like to clarify a few crucial points:

1. No Fault in Security Breach: My account was compromised without any fault on my part. I did not violate any of Fiverr’s terms and conditions. My immediate actions were solely aimed at recovering my funds which were fraudulently used due to the hacking.

2. No Prior Warnings: I received no warnings or notices regarding any potential violations before my account was disabled. This suspension came unexpectedly and without prior communication.

3. Severe Personal Impact: The suspended funds, around $300, represent three months of salary from my regular employment. I have invested many sleepless nights working to earn this amount on Fiverr. The loss of this income is not only financially devastating but also extremely distressing to the point of affecting my well-being.

I kindly ask for a prompt review and reinstatement of my account. This income is crucial for me, and I am committed to resolving any issues in compliance with Fiverr’s policies.

Thank you for your attention to this urgent matter.
@ana_tomy @milos_siena

[milos_siena]

I will contact the support team and inform you asap.

[designsby24]

1 hour ago, milos_siena said:

I will contact the support team and inform you asap.

Thanks for your quick response. I appreciate you looking into this matter. Please help me recover my account and funds as soon as possible.

[milos_siena]

6 minutes ago, designsby24 said:

Thanks for your quick response. I appreciate you looking into this matter. Please help me recover my account and funds as soon as possible.

I think that everything will be okay. They sent you some messages now. Be patient.

[designsby24]

9 hours ago, milos_siena said:

I think that everything will be okay. They sent you some messages now. Be patient.

Thanks.

[designsby24]

Hi,

I'm checking in on any updates about my account issue (Ticket #11696291). This problem has really messed with my income, making it hard to pay my bills, and the stress is getting to me.

Could you please let me withdraw my account balance? It would really help with my current financial situation.

Thanks a lot for your quick attention and support.

@milos_siena @ana_tomy @Lena

Edited June 14 by designsby24

[ana_tomy]

8 hours ago, designsby24 said:

Hi,

I'm checking in on any updates about my account issue (Ticket #11696291). This problem has really messed with my income, making it hard to pay my bills, and the stress is getting to me.

Could you please let me withdraw my account balance? It would really help with my current financial situation.

Thanks a lot for your quick attention and support.

@milos_siena @ana_tomy @Lena

Hi @designsby24, sorry to read this was the case with your account. This 'Restricted' status is there for the ongoing review of your account. If the account is hacked, it cannot be active at the time until the issue is resolved. Our Customer Support team has all the info needed and they'll be happy to help with this. You should know that if you keep creating new tickets, you'll get the same first response with all the instructions and additional info provided. This is an ongoing ticket #11692179 and all other tickets were merged and closed, so please respond to that one only, instead of creating a new ticket with every response.

You should also read more about how to secure your account better, maybe add a two-factor authentication. You can find out more about it here. Hope this helps and good luck 🍀

[designsby24]

10 hours ago, ana_tomy said:

Hi @designsby24, sorry to read this was the case with your account. This 'Restricted' status is there for the ongoing review of your account. If the account is hacked, it cannot be active at the time until the issue is resolved. Our Customer Support team has all the info needed and they'll be happy to help with this. You should know that if you keep creating new tickets, you'll get the same first response with all the instructions and additional info provided. This is an ongoing ticket #11692179 and all other tickets were merged and closed, so please respond to that one only, instead of creating a new ticket with every response.

You should also read more about how to secure your account better, maybe add a two-factor authentication. You can find out more about it here. Hope this helps and good luck 🍀

Thanks.

[mercyjohnson679]

On 6/10/2024 at 3:01 AM, milos_siena said:

I will contact the support team and inform you asap.

I have issues with my withdrawals. support are saying nothing related to it pls help out

[designsby24]

Hi,

I wanted to express my gratitude for resolving the issues with my Fiverr account. Your assistance is greatly appreciated.

Your prompt and effective support has made a significant difference, and I am now able to use my account without any issues. I truly appreciate your dedication to customer satisfaction.

Thank you once again for your help.

Best regards,
designsby24.

@milos_siena @ana_tomy @Lena

[ana_tomy]

On 6/22/2024 at 10:54 PM, designsby24 said:

Hi,

I wanted to express my gratitude for resolving the issues with my Fiverr account. Your assistance is greatly appreciated.

Your prompt and effective support has made a significant difference, and I am now able to use my account without any issues. I truly appreciate your dedication to customer satisfaction.

Thank you once again for your help.

Best regards,
designsby24.

@milos_siena @ana_tomy @Lena

That's amazing news, thanks for letting us know 🥳 Good luck with your future endeavours 🍀