Fiverr's Injustice with being Hacked Sellers!

[hannah_7eleven]

Few days ago, I was contacted by hacker buyer. He sent me logo details and one link to view his job requirements. I accidently clicked on it and my account access was with him. But I fortunately changed password and other stuff quickly. I contacted fiverr for this and YOU KNOW WHAT fiverr instead of helping me, restricted my account and paused my gig. WHAT A JUSTICE? I am deeply upset this annoying act from fiverr.

I have been waiting for them but it's been two weeks no fruitful reply so far. 

Truly disappointed Seller...

[uk1000]

Fiverr might pause your account to protect your account until you are sure your system is okay again. Did you run a virus/malware check? I think in the past they asked for something that shows you've checked the system for viruses/malware and that it's now okay then they should re-activate it. You could search the forum for other users mentioning it (eg. do forum search everywhere on the forum for "hacked" and look at those threads). You might also need to change passwords on other sites.

Edited December 27, 2023 by uk1000

[vibronx]

I am sorry you got hacked, but your profile picture on the main platform seems to be of a woman from the UK named Maria Teresa, whose English is significantly better than yours. Maybe you should change that to a picture of yourself?

Edited December 27, 2023 by vibronx

[smartdezigns]

@vickieito Kindly guide her if possible. You have gone through the same situation this year! 

Thank you.

[catwriter]

4 hours ago, hannah_7eleven said:

I contacted fiverr for this and YOU KNOW WHAT fiverr instead of helping me, restricted my account and paused my gig. WHAT A JUSTICE?

It's not about justice (or injustice), it's the standard procedure when someone reports being hacked. They restrict your account so the hacker can't do more damage (steal from you, attempt identity theft...).

3 hours ago, vibronx said:

I am sorry you got hacked, but your profile picture on the main platform seems to be of a woman from the UK named Maria Teresa, whose English is significantly better than yours.

Perhaps it was the hacker who changed the profile picture?

[vickiespencer]

This is the Fiverr Forum. There are no Customer Service Reps here. Kindly email Fiverr's customer support. 

support@fiverr.com 

Edited January 8 by vickiespencer

[donnovan86]

1 hour ago, vickiespencer said:

This is the Fiverr Forum. There are no Customer Service Reps here. Kindly email Fiverr's customer support. 

You're right Vickie, but the thing is, he broke the TikTok Terms of service.

You are not allowed to create and sell a TikTok account. That means he broke their terms of service, which most likely brings in problems with Fiverr if he goes to customer support. Because few to no platforms allow account reselling. 

[donnovan86]

1 hour ago, sabahat_gul4 said:

after more hours their replied to me he/she want to cancel my order.

This is from the TikTok terms of service. You are not allowed to create and sell a TikTok account. You did that, so if you go to customer support, it's clear you broke the rules. You should have checked before taking such an order. 

[vickiespencer]

34 minutes ago, donnovan86 said:

You're right Vickie, but the thing is, he broke the TikTok Terms of service.

Then he will not get help from CS. 

[besoh93]

You should talk with Fiverr's customer support for problems like this, and you should not upload screenshots from conversations with your client. 

Also as mentioned by the other users, make sure to provide a legal service. In the future do not sell the account but let your client to create the TikTok account, and you can help them with creating content or other services. 

Take this bad experience as a lesson.

[imagination7413]

Also broke Fiverr's ToS by asking for a positive review.