Fiverr "Not available" function not working

[sheeries]

Hi Fiverr community,

I hope someone of you can assist me with the following issue.

A few days back I enabled the function that I am currently not available due to vacation and too many bookings.

It CLEARLY states on my profile: "You're unavailable. You won't be able to receive new orders or messages until...."

But I am STILL receiving a bunch of messages from new clients every day. Even if I didn't check the box "Enable new buyers to contact me".

This is becoming very frustrating since it's affecting my average response time in a negative way...

I have already contacted the customer support but they were not helpful at all. They just sent me instructions about how to set up the function for unavailability (which I already did). I also provided the screenshot to them but they seemed to totally ignore it.

Is anyone else having the same issue? Or is there something I've been doing wrong?

Thank you!

[melanielm]

I've had this issue in the past. It seems there is a delay between you setting up the Unavailable option and it actually functioning. I've had Customer Service suggest I clear my browser cache to solve it, although I have no idea why that would make their system work incorrectly.

Another option is to pause your gigs. However, people could still message you then.

[vickieito]

21 minutes ago, melanielm said:

Another option is to pause your gigs. However, people could still message you then.

@melanielm - Is it possible to pause a gig that has active orders in it? Do you know if I would be able to work on/deliver orders related to a paused gig?

[sheeries]

I just got another reply from customer support. I have no idea what they did but now my status has changed to "unavailable" (before it stated: Online) next to my profile picture so I think it should work now...

I will monitor this and check if I still receive new messages from new buyers.

Edited August 23, 2022 by sheeries

[shafain876]

It is bug

[melanielm]

23 hours ago, vickieito said:

@melanielm - Is it possible to pause a gig that has active orders in it? Do you know if I would be able to work on/deliver orders related to a paused gig?

Yes. The order remains active. The paused gig is taken out of search rotation.