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sheeries

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  1. I just got another reply from customer support. I have no idea what they did but now my status has changed to "unavailable" (before it stated: Online) next to my profile picture so I think it should work now... I will monitor this and check if I still receive new messages from new buyers.
  2. Hi Fiverr community, I hope someone of you can assist me with the following issue. A few days back I enabled the function that I am currently not available due to vacation and too many bookings. It CLEARLY states on my profile: "You're unavailable. You won't be able to receive new orders or messages until...." But I am STILL receiving a bunch of messages from new clients every day. Even if I didn't check the box "Enable new buyers to contact me". This is becoming very frustrating since it's affecting my average response time in a negative way... I have already contacted the customer support but they were not helpful at all. They just sent me instructions about how to set up the function for unavailability (which I already did). I also provided the screenshot to them but they seemed to totally ignore it. Is anyone else having the same issue? Or is there something I've been doing wrong? Thank you!
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