Is change in feedback possible?

[engr_mariam71]

The buyer posted feedback but mention someone else's name what should I do?

[munir707]

No, it is not possible to change the feedback text once it's submitted.
One thing you can do is reply to the buyer's feedback (every seller has this option) by mentioning the buyer that He/She has mistakenly typed someone else's name in it. By doing this anyone who will see this feedback will also see the reply and will understand the whole scenario.

 

[Alex.M]

it's not that important , I doubt that most buyers even read reviews , also he might just copy / pasted that review from somewhere or it's something that he uses and forgot to change the name , it's a 5 star review so don't think about it too much 

[williambryan392]

There's not much you can do.

It's a ToS violation to ask a buyer to change a review.

At least it was a 5* review!

I think a bigger problem is that I think (if I'm wrong I apologise!) your profile image is not a picture of you.

It is a picture of Mariam Massoud, a person from Birmingham, Alabama, USA.

This is definitely a ToS violation (if you are not Mariam) so I suggest you change it before Fiverr notices and bans you.

https://www.uab.edu/news/people/item/9505-rising-sophomore-selected-for-prestigious-fulbright-summer-institute-in-scotland

 

 

[shahadatsajib]

Username is powerful name is not very important. Also, you can replay review and tell something about  her/his mistak.

[donnovan86]

2 hours ago, cre8iveartwork said:

I doubt that most buyers even read reviews

I can tell you for a fact that a lot of people do. Because some mentioned my stuff from my bad reviews. So people do read reviews. Not everyone, many of them just look at the average review score most likely, but reviews are still very important. Especially for someone that's newer here.

[williambryan392]

2 hours ago, cre8iveartwork said:

I doubt that most buyers even read reviews

 

3 minutes ago, donnovan86 said:

I can tell you for a fact that a lot of people do

 

100% they are important and buyers do read them (in my experience).

I ask every buyer why they picked me (all my gigs are consultancy / zoom calls so I can) and 99.9% one of them say the reviews were the deciding factor in making the purchase

Gig image, description or my professional experience attracted them but the reviews closed the sale.

The average rating was less important as most sellers they are considering are 5* or close.

[frank_d]

There is a huge uptick right now in fake reviews. I read them all and pay extra close attention to both the source of the review and how it’s structured.

As for the OP’s issue: it’s a hilarious byproduct of having set up a profile with a fake name/genre and having the buyer include your actual name and sex in the review.

*chef’s kiss*

[williambryan392]

Just now, frank_d said:

There is a huge uptick right now in fake reviews. I read them all and pay extra close attention to both the source of the review and how it’s structured.

 

Very true! Buyers have also told me that the length and passion of the review was important, if it's short like 'great work' some think it can be fake.

[frank_d]

1 minute ago, williambryan392 said:

Very true! Buyers have also told me that the length and passion of the review was important, if it's short like 'great work' some think it can be fake.

It goes deeper than that. There are either bots or a new “review service” where all the reviews they churn out are from “US accounts” with stock photos for profile pics and names that follow the “name+surname+3-digit number” formula.

Sellers that try to game the system: I see you.

[williambryan392]

Wow that's bad. I'm guessing / hoping Trust & Safety would be looking at finding these accounts and purging them?

[nftsworld007]

I think it might be possible if buyer requests the Fiverr customer support. But on the other hand it's against TOS to ask buyer for modifying feedback. However if buyer knew it already and he might wanted to change, he may request the support of Fiverr. 

 

Good Luck! 🙂

[frank_d]

3 minutes ago, williambryan392 said:

Wow that's bad. I'm guessing / hoping Trust & Safety would be looking at finding these accounts and purging them?

Fiverr is aware of the fakers, and -plot twist- a lot of them post here asking for help with “low impressions” etc

I am also constantly raising flags with Fiverr staff directly when something fishy is up.

I just became aware of a new Fiverr promotion service that has found a creative workaround to Fiverr’s algorithm.

Guess who is writing a report about it right now?

[williambryan392]

Go get 'em and good hunting (report writing)!

[Alex.M]

31 minutes ago, williambryan392 said:

100% they are important and buyers do read them (in my experience).

I ask every buyer why they picked me (all my gigs are consultancy / zoom calls so I can) and 99.9% one of them say the reviews were the deciding factor in making the purchase

yes perhaps 2-3 out of 10 might read them... to be honest if some of them are not even bothering to read a basic description of the gig I highly doubt that they will read reviews

[williambryan392]

10 minutes ago, cre8iveartwork said:

yes perhaps 2-3 out of 10 might read them... to be honest if some of them are not even bothering to read a basic description of the gig I highly doubt that they will read reviews

I can't speak for every fiverr buyer, just the ones that buy from me, and over 9/10 say it's my reviews

[wix_web_design]

No it is not possible

[vickiespencer]

9 hours ago, wix_web_design said:

No it is not possible

Sellers have had warnings from Fiverr for asking to have reviews edited. It. Is. A. Problem!

 

[vickiespencer]

 

 

😉

[vickiespencer]

Ahmad, now that you have a 5* review, perhaps it is time for you to put your image on your profile and in your gigs. That way, you will not break TOS and take a chance of losing your account. Plus, your review will match your images. 😉

[lloydsolutions]

28 minutes ago, asifhaque07 said:

Buyer left a review of "Always a pleasure working with my brother" with 3.7 in his 11th gig with me. Such an unpredictable turn. Can any of you help me with what type of response should I write in his reviews reply?

A topic has been created about this.

[lloydsolutions]

14 hours ago, williambryan392 said:

I think a bigger problem is that I think (if I'm wrong I apologise!) your profile image is not a picture of you.

Based on the above: 

 

[lloydsolutions]

4 minutes ago, rudra_dey said:

Thanks..

@rudra_deyPlease stop spamming the forum by posting quote and thanks replies to other people's topics.

[rudra_dey]

1 minute ago, lloydsolutions said:

@rudra_deyPlease stop spamming the forum by posting quote and thanks replies to other people's topics.

Ok.