Issues contacting support

[marty30000]

Hi, I would appreciate some assistance with my issue please.

I am trying to contact Fiverr support as my order has not arrived and is well over 2 weeks late.

I have paid for the items, and the seller has offered to refundd part of the payment as compensation for late delivery of the items.

However, I have limited choice when I go to the resolution centre, and I do not want to do any of these options. Therefore, I try customer support and I do not want to cancel the order. I click to say I need further support but get taken to a page with loads of options to click on but none of them are relevant, to my needs.

How do I contact, and either message or speak to customer support, to get my part payment reimbursed>

Thank you

[lloydsolutions]

Check out this article: Fiverr Help and Education Center (Cancellations and Refunds).

[akib0079]

42 minutes ago, marty30000 said:

How do I contact, and either message or speak to customer support, to get my part payment reimbursed>

there should be a botton called I still need help from the you can submit a detailed ticket about the situation!