Buyer Cancelled the order after delivery

[thuwanramzeen]

One of my buyer requested some work to be done, I then created the order and delivered them as soon as i can, He marked the order complete and even left a great review! 

Then suddenly after three days time, I got a notification saying the buyer cancelled the order and funds were refunded. And i don't even have the option to contact resolution center. 

I am really upset of this as fiverr did not consider sellers point of view, If there were any  issues regarding my delivery, The buyer would not have left a great review,

Please help me, how should i deal with this?

[sayedcsee]

Talk to your buyer first, why he canceled the order, then contact support

[thuwanramzeen]

I tried to contact the buyer, but he is not responding at the moment.. I am giving him some time get reasons from his side.. Since he have already checked my delivery and left a "Excellent work" review, I hope he is trying to scam me or something.. I just did some research on the buyer name and It seems he is from Nigeria and have been using VPN or something to show as a client from United Kingdom.

[shakirhasan589]

Do you cancel the order yet?

[ligiacarvalho]

Contact CS and check if the cancellation was a result of a chargeback.👇🏻
 

https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protection

[itushar996]

talk to your buyer first why he canceled the order then contact fiverr support 

[sajol75]

tell your client why has he cancelled the delivery request.

[pure_service]

Contact Fiverr customer support and explain the scenario with some proof. If they find that you were scammed by the buyer, they will deposit money to your Fiverr balance.

[shop_builder24]

At first you find out why the buyer cancelled the order. Then you will contact fiver-r customer support.

[shohag_arfin]

nowadays I am not getting any nock. Please give me some advice. What should I do to get order?

[irshan_cool]

This might be a pay pal charge back. You should contact CS to solve this.

[irshan_cool]

You can read the below article for more information regarding this.

https://www.fiverr.com/support/articles/360010978618

Seller Protection - Fraud Chargebacks

Fiverr Has Your Back!

In cases where the service was provided in full, Fiverr will protect you from fraud chargebacks. The funds will be added back to your account, and after 45 days, you will be able to withdraw the funds. Most importantly, it will not affect your cancellation rate.

 

Edited July 25, 2021 by irshan_cool

[marlhon]

On 7/24/2021 at 5:17 AM, thuwanramzeen said:

One of my buyer requested some work to be done, I then created the order and delivered them as soon as i can, He marked the order complete and even left a great review! 

Then suddenly after three days time, I got a notification saying the buyer cancelled the order and funds were refunded. And i don't even have the option to contact resolution center. 

I am really upset of this as fiverr did not consider sellers point of view, If there were any  issues regarding my delivery, The buyer would not have left a great review,

Please help me, how should i deal with this?

Can Fiverr cancel my order 2 month after buyer already accepts and left a 5 star review

[adefmade]

On 7/24/2021 at 12:05 PM, thuwanramzeen said:

I tried to contact the buyer, but he is not responding at the moment.. I am giving him some time get reasons from his side.. Since he have already checked my delivery and left a "Excellent work" review, I hope he is trying to scam me or something.. I just did some research on the buyer name and It seems he is from Nigeria and have been using VPN or something to show as a client from United Kingdom.

Sorry to hear about that. Am a Nigerian but Scams are everywhere in the world.  I hope you get your money back.