Order Cancellation Rate Decreasing Issue

[tahsinhani]

I have completed 35 orders on my profile overall.

I have completed a total of 16 orders on my WordPress gig, while I had a cancellation in November 2020 due to sickness which affects my Order completion rate to 93%. Before November I had completed 15 orders ( 23 orders overall on all gigs ) and after that completion, I had completed 5 more orders ( overall 11 more orders on all gigs ) without any cancellation on that very gig. But, my Order completion rate is decreasing, it is now 91%. I don’t understand why is that happening. Can anyone explain to me why is that actually happening.

[genuineguidance]

This is because the analytics are for a 60 day period. So, some of your completed orders will fall off your percentage, while the cancellation may still be affecting your delivery percentage. All you can do is deliver as many orders as possible to keep above that 90% requirement.

GG

[tahsinhani]

This is because the analytics are for a 60 day period. So, some of your completed orders will fall off your percentage, while the cancellation may still be affecting your delivery percentage. All you can do is deliver as many orders as possible to keep above that 90% requirement.

GG

Thank you so much for replying my question 🙂 Is that mean, if I complete orders till the duration of 60 days, it will be again 100% once the 60 days period is over?

[genuineguidance]

On 1/12/2021 at 4:00 AM, tahsinhani said:

Thank you so much for replying my question 🙂

Yes! You got it! 🙂

GG

[tahsinhani]

Yes! You got it! 🙂

GG

Thank you so very much!!! ❤️

[mehedi_shawon]

This is you last 60 days analytics. I think After 60 days it will be back same position

[tahsinhani]

Today is the 60th day of my first and last Order Cancellation. Before Cancellation, I had 15 completed orders and I have completed 10 more Orders after the cancellation but still, it didn’t get back to 100% yet. Why is that?

This is my Fiverr Profile, please help me out, I am confused!!

[donnovan86]

Wait for the next few days. It will go away

[tahsinhani]

Wait for the next few days. It will go away

Thank you for replying!!

[tahsinhani]

I had an order cancellation on November 24th, 2020. It affet my order completion rate to 93%, since then everytime I complete a order it goes up and the next day, it again goes down. My order completion rate is now 90%, even completing 12 order after that one cancellation. Why is that happening? And when it will be 100% again?

[uzairwp]

it calculates based on number of order completed / order cancelled in last 60 days. (date is important in this case)

[tahsinhani]

it calculates based on number of order completed / order cancelled in last 60 days. (date is important in this case)

Does it mean, the number order completion have to be equal to the number of completed orders before cancellation?

[donnovan86]

After the 24th your cancellation will not be taken into account anymore (since more than 60 days passed since November 24th. So late this week or early next week this will come back to normal.

[tahsinhani]

After the 24th your cancellation will not be taken into account anymore (since more than 60 days passed since November 24th. So late this week or early next week this will come back to normal.

Thank you so much!! Then it will be a relief for me.

[donnovan86]

Thank you so much!! Then it will be a relief for me.

I actually have multiple cancellations that were on the 22nd, so within the next few days I can get rid of those. So I am in a similar case to yours.

Fiverr just tracks the last 60 days when it comes to the current stats, so you just have to worry about what happened within the past 2 months.

[marinapomorac]

Thank you so much!! Then it will be a relief for me.

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[tahsinhani]

I actually have multiple cancellations that were on the 22nd, so within the next few days I can get rid of those. So I am in a similar case to yours.

Fiverr just tracks the last 60 days when it comes to the current stats, so you just have to worry about what happened within the past 2 months.

This really painful!

[donnovan86]

This really painful!

It’s ok.

It all comes down to having enough completed orders to balance the number of cancellations. Some cancellations are hard to avoid, others less so.

[tahsinhani]

I was so worried about my order completion rate after having the first order cancellation. Today after waiting 60 days without any cancellation of orders, it is normal again. Thank you all of you for answering my all queries regarding to order cancellation 🙂