Buyer Can CANCEL Order for ANY REASON and get refund AFTER DELIVERY!

[angiesvoice_vo]

Had a buyer who requested numerous voice recordings with music. Order was delivered and buyer changed his mind stating he decided he wants a MALE voice instead of a Female voice (me), and wants me to deliver the recordings in a male voice. My gig is very clear that it is for a female voice, no male voices are offered. Buyer wants to cancel AND GET A REFUND because he now wants a male voice instead. This order took quite a lot of time to produce and was delivered exactly as my gig described. Recordings were very high quality and professional. I have excellent reviews from all of my previous buyers. I reached out to Fiverr customer support and brought up that this buyer is violating the Terms of Service by trying to cancel after receiving the order simply because he changed his mind and wants a male voice. The gig was delivered as described. This is like hiring a contractor to remodel your kitchen, and then wanting a refund when the work is done because you changed your mind and decided you want to remodel your bathroom instead. Fiverr support replied stating that they are “sorry” for the experience, but in essence, the buyer can cancel for ANY reason. This is what they responded with:
"While we would not cancel an order based on personal taste directly, the buyer does have the final word on how their funds are spent and any reason they want to cancel an order for is valid."
This is unacceptable to me as a seller. There is no protection for sellers who have spent a lot of time/energy on a project and makes it very easy for sellers to be taken advantage of. Time to spread the word. Anyone else have this experience?

[jishi007]

really sad to hear this :frowning_face:

[marinapomorac]

If you search forum, you will find a lot A LOT of topics from sellers just like you experiencing the same thing. Even TRS and PRO are experiencing this on their 1000$+ GIGS.

Just recently PRO seller was taken by 800$ profit due to buyer asking for cancellation.

For this reason, I treat some of my buyers as 5-year old kids. With respect, of course, but mentality of a 5-year old. I repeat over and over what I do, what is offered what is included and only to accept offer or make order if they understand what I have typed.
I even make remark couple of times to indicate I am female. You would be surprised how many order VO without listening to samples.

You have seller that does German CV, it is clearly stated in his GIG title, description and order, but every week he has cancellations due to people ordering and demanding English. He went from level two to zero due to that.

[angiesvoice_vo]

Well, I can’t help you with that, but I took a look at your gigs. And if it is of any comfort: I like your voice. Sounds very nice.

Thank you! I appreciate that!

[abm_abdullah]

If you search forum, you will find a lot A LOT of topics from sellers just like you experiencing the same thing. Even TRS and PRO are experiencing this on their 1000$+ GIGS.

Just recently PRO seller was taken by 800$ profit due to buyer asking for cancellation.

For this reason, I treat some of my buyers as 5-year old kids. With respect, of course, but mentality of a 5-year old. I repeat over and over what I do, what is offered what is included and only to accept offer or make order if they understand what I have typed.

I even make remark couple of times to indicate I am female. You would be surprised how many order VO without listening to samples.

You have seller that does German CV, it is clearly stated in his GIG title, description and order, but every week he has cancellations due to people ordering and demanding English. He went from level two to zero due to that.

Great, i learned something from this…

[angiesvoice_vo]

If you search forum, you will find a lot A LOT of topics from sellers just like you experiencing the same thing. Even TRS and PRO are experiencing this on their 1000$+ GIGS.

Just recently PRO seller was taken by 800$ profit due to buyer asking for cancellation.

For this reason, I treat some of my buyers as 5-year old kids. With respect, of course, but mentality of a 5-year old. I repeat over and over what I do, what is offered what is included and only to accept offer or make order if they understand what I have typed.

I even make remark couple of times to indicate I am female. You would be surprised how many order VO without listening to samples.

You have seller that does German CV, it is clearly stated in his GIG title, description and order, but every week he has cancellations due to people ordering and demanding English. He went from level two to zero due to that.

It’s very unsettling. This makes it ripe for scammers to get work done for free. I’m not sure I want to continue with Fiverr anymore if they aren’t stepping up to protect sellers.

[marinapomorac]

It’s very unsettling. This makes it ripe for scammers to get work done for free. I’m not sure I want to continue with Fiverr anymore if they aren’t stepping up to protect sellers.

I’m not sure I want to continue with Fiverr anymore

It is not going to change.

What I noticed and it seems to work, I offer client a 5$ or 10$ sample. He pays me for my time and works to produce a sample. If he likes the sample then we switch to the mayor order. If he doesn’t like the sample have a nice day. I got paid for what I did.

Make the basic gig package a sample.

[rakibul_i085]

Thanku everyone. Because, this topic is very important for us ❤️

[angiesvoice_vo]

I’m not sure I want to continue with Fiverr anymore

It is not going to change.

What I noticed and it seems to work, I offer client a 5$ or 10$ sample. He pays me for my time and works to produce a sample. If he likes the sample then we switch to the mayor order. If he doesn’t like the sample have a nice day. I got paid for what I did.

Make the basic gig package a sample.

That may be helpful to try. However, it still doesn’t stop a scam buyer from thinking of an excuse to get a refund once a large project is delivered. Fiverr needs to step up to make it a secure place for sellers, but it doesn’t sound like they will.

[pialahmed8164]

This is very helpful for me, thanks

[Guest humanissocial]

I’m not sure I want to continue with Fiverr anymore

It is not going to change.

What I noticed and it seems to work, I offer client a 5$ or 10$ sample. He pays me for my time and works to produce a sample. If he likes the sample then we switch to the mayor order. If he doesn’t like the sample have a nice day. I got paid for what I did.

Make the basic gig package a sample.

What I noticed and it seems to work, I offer client a 5$ or 10$ sample. He pays me for my time and works to produce a sample. If he likes the sample then we switch to the mayor order. If he doesn’t like the sample have a nice day. I got paid for what I did.

I love this solution. Sorry that Fiverr handled it this way, @angiesvoice_vo. It really is appalling and another reason I don’t care about levels and don’t do projects that take a long time unless I know the seller and really trust them (and my definition of a long time on a Fiverr gig is a few hours or so).

[extramustard]

I just had a similar situation happen to me, and it’s very frustrating. I create videos and after delivering an order three days ahead of schedule, completely within the scope of my gig, the buyer cancelled the order and requested a refund due to it “not being delivered on time”. The buyer’s account magically “no longer existed” after this incident. So my 4 hours of work and earnings are down the drain. I contacted Fiverr only to receive a response one month later saying that:

"This was reviewed by our relevant team and it was determined that in this case, we won’t be able to compensate you for this order.

You can check this article here which explains that sellers are responsible for service-related chargebacks.

I hope this clarifies."

Haha, as this absolutely does not clarify I’ve sent another email asking for further information, but I’m not hopeful I will get anything back. So, yeah, I also feel very disappointed that there is no protection for their sellers, even though they preach otherwise.

[donnovan86]

I just had a similar situation happen to me, and it’s very frustrating. I create videos and after delivering an order three days ahead of schedule, completely within the scope of my gig, the buyer cancelled the order and requested a refund due to it “not being delivered on time”. The buyer’s account magically “no longer existed” after this incident. So my 4 hours of work and earnings are down the drain. I contacted Fiverr only to receive a response one month later saying that:

"This was reviewed by our relevant team and it was determined that in this case, we won’t be able to compensate you for this order.

You can check this article here which explains that sellers are responsible for service-related chargebacks.

I hope this clarifies."

Haha, as this absolutely does not clarify I’ve sent another email asking for further information, but I’m not hopeful I will get anything back. So, yeah, I also feel very disappointed that there is no protection for their sellers, even though they preach otherwise.

The buyer’s account magically “no longer existed” after this incident.

Your buyer did a chargeback via PayPal most likely. When that happens, their account is removed by Fiverr automatically. That also means your funds are gone. It happened to many a lot of times. But… there’s nothing you can really do. Sometimes Fiverr can compensate, other times they can’t…

[kingjan88]

Buyer was taking to me for months and he was interested in one of my service , and finally placed an order , he begged me for discount price . He told me his father died and he did not have money , so i gave him discount for all the products.

This gig pro package 895$
+
An expert advisor (Including source code )

• account restriction modification (free)
  price was 365+50

Altogether total products and services were 895+365+50
But i gave total price for 650 for all products and services .

The buyer starting asking for delivery right after our order started , i delivered within 2 days from order starting date . also included 2 bonus items as a gesture of good will.

Now buyer is making different excuses , after receiving all products and service , for half the price
( which he begged for ) , Seems he wants to keep the products and get money back as well. This is pure example of a scammer .

The products delivered are trading dashboard setup , and day trading system an auto trading robot for mt4 ( with source code).

I spent years putting this trading strategy together , I worked day an night to finish this order . I also made completed video guides for this customer . But now he wants to get everting for free. I am having really bad day , because i realized my hard earned 650$ are about to vanish. Also the products and services are given to the buyer for free, not to mention the work hours i spent on this order !

**My questions are **

Why fiver is unable to protect sellers from this kind of scams ?
Why buyer can cancel the order even after receiving the delivery ?
What are my options here , how can i get paid , after delivering the products and service?

If anyone can help me in this situation , i am open to suggestions. Thank you .

Waiting for your reply

[leannelrivers]

Ugh, things like this really get my back up. I’m sorry for you. I would absolutely refuse to cancel because it really sounds like he’s trying to rip you off. You can also contact CS and see what they suggest.

There’s no problem with offering discounts that you’re comfortable with but “My dad died and I don’t have the money.” A classic sob story and one I never believe, maybe I’m harsh. Good luck!

[kingjan88]

Ugh, things like this really get my back up. I’m sorry for you. I would absolutely refuse to cancel because it really sounds like he’s trying to rip you off. You can also contact CS and see what they suggest.

There’s no problem with offering discounts that you’re comfortable with but “My dad died and I don’t have the money.” A classic sob story and one I never believe, maybe I’m harsh. Good luck!

Thank you

Already refused to cancel the order and contacted CS .

I saw several examples in this forum , in all the scenarios buyer always manages to get away with this.

Why there is no protection system for sellers ?

I am unable to digest this !

There should not have any cancelation option after the delivery of the order.

[leannelrivers]

Thank you

Already refused to cancel the order and contacted CS .

I saw several examples in this forum , in all the scenarios buyer always manages to get away with this.

Why there is no protection system for sellers ?

I am unable to digest this !

There should not have any cancelation option after the delivery of the order.

I know, it happens far too often and needs to change. I can’t say for sure. Maybe the fear of buyers complaining about the platform is greater than the wish to protect the worker bees.

[briankristianto]

@kingjan88 I have just experienced the same thing here… I have got 5 stars from the buyer after delivering his order, but ended up by him cancelling the order one week later, and now he is no longer contactable… I was curious if the buyer is a scam because he bought one type of item from me using different account all under “Japanese” flag… I asked many things to Fiverr CS, but they answer is so diplomatic. It is just a shame if Fiverr cannot prevent the buyers to do fraud and let the seller bear the lost. I have requested to open a communication between me, Fiverr, and also the buyer to settle this issue and find a win win solution. But Fiverr said they cannot disclose information about the buyer due to privacy matter and keep saying that my service goes against their Community Guidelines (and I am still wondering until now how can they say my service goes against their Community Guidelines)

[kingjan88]

@kingjan88 I have just experienced the same thing here… I have got 5 stars from the buyer after delivering his order, but ended up by him cancelling the order one week later, and now he is no longer contactable… I was curious if the buyer is a scam because he bought one type of item from me using different account all under “Japanese” flag… I asked many things to Fiverr CS, but they answer is so diplomatic. It is just a shame if Fiverr cannot prevent the buyers to do fraud and let the seller bear the lost. I have requested to open a communication between me, Fiverr, and also the buyer to settle this issue and find a win win solution. But Fiverr said they cannot disclose information about the buyer due to privacy matter and keep saying that my service goes against their Community Guidelines (and I am still wondering until now how can they say my service goes against their Community Guidelines)

That’s what i thought ,

Buyer can do what ever he wants ,

Buyer can give bad rating , he/she can cancel the order after receiving the products .

No help from CS in this regards.

It seems sellers are doomed on fiver.

[briankristianto]

That’s what i thought ,

Buyer can do what ever he wants ,

Buyer can give bad rating , he/she can cancel the order after receiving the products .

No help from CS in this regards.

It seems sellers are doomed on fiver.

Can’t agree more on this…

So even I was asking back the CS to think in reverse if I become that buyer, I could become a vicious buyer by ordering something, take the service from the seller, and also later take the money back by cancelling the order. However, the CS didn’t answer my part on that section, but trying to avoid it by saying “I will direct your case to related department”, but nothing changed, they just explain the same thing over and over again…

I am just curious why they cannot disclose or open the communication with buyer. It made me think simply Fiverr did it by themselves maybe(?), with anonymous account because they need money during the pandemic to stay in business…

Is there any possibility to sue them legally?

[kingjan88]

Can’t agree more on this…

So even I was asking back the CS to think in reverse if I become that buyer, I could become a vicious buyer by ordering something, take the service from the seller, and also later take the money back by cancelling the order. However, the CS didn’t answer my part on that section, but trying to avoid it by saying “I will direct your case to related department”, but nothing changed, they just explain the same thing over and over again…

I am just curious why they cannot disclose or open the communication with buyer. It made me think simply Fiverr did it by themselves maybe(?), with anonymous account because they need money during the pandemic to stay in business…

Is there any possibility to sue them legally?

I don’t believe online market place can disclose their customer’s information . Fiver is within their rights . But they can put fail safe in place in order to prevent these kind of things from happening.

Buyer should not been able to get money back after having the products delivered.

It makes sense if the seller failed to deliver yes,

But i does not make any sense , after delivery buyer can get their money back as well as the product.

The order cancelation option should not be visible after the delivery.

Because seller has fulfilled the order , he/she has a right to get paid for the time and effort. Not the other way around.

[briankristianto]

Okay that is a valid argument. But in my opinion, Fiverr should try to reach out the buyer first for clarification. If the buyer is not able to be contacted at all, then Fiverr should have had an idea what to do with the transaction.
Were you still able to contact the buyer after the transaction being cancelled?
The algorithm and Fiverr’s system is really sucks

[programmerenos]

I don’t also understand! I have encountered the same issue not once but twice …One customer rates me and now after two weeks he is back canceling the order is that even possible (he took 2 days to check the work and rated it).guys? I used over 5 nights working on the codes ensuring it’s running as expected but now the buyer takes my work after a week he is back canceling the order which I had rated me and stated as satisfied…Do the work done by the seller on her matters even…!? The worst thing is the buyer is still using my work I just checked in on his website. What should I do!? Is this a game work worth My 5 days just gone and $453 credited on my account…Am not happy as a new seller with my experience.

[briankristianto]

Thank you

Already refused to cancel the order and contacted CS .

I saw several examples in this forum , in all the scenarios buyer always manages to get away with this.

Why there is no protection system for sellers ?

I am unable to digest this !

There should not have any cancelation option after the delivery of the order.

Thank you

Already refused to cancel the order and contacted CS .

I saw several examples in this forum , in all the scenarios buyer always manages to get away with this.

Why there is no protection system for sellers ?

I am unable to digest this !

There should not have any cancelation option after the delivery of the order.

I feel you, so sorry to hear that… have you tried to speak to the CS?

[georgeconfucius]

Try to talk to CS.
It sometimes happens in the past to me, and CS was able to help me block the buyer, canceling the order but giving me my payment.
You have to explain to them in detail what happens and also showing proof of your work.