Had a buyer who requested numerous voice recordings with music. Order was delivered and buyer changed his mind stating he decided he wants a MALE voice instead of a Female voice (me), and wants me to deliver the recordings in a male voice. My gig is very clear that it is for a female voice, no male voices are offered. Buyer wants to cancel AND GET A REFUND because he now wants a male voice instead. This order took quite a lot of time to produce and was delivered exactly as my gig described. Recordings were very high quality and professional. I have excellent reviews from all of my previous buyers. I reached out to Fiverr customer support and brought up that this buyer is violating the Terms of Service by trying to cancel after receiving the order simply because he changed his mind and wants a male voice. The gig was delivered as described. This is like hiring a contractor to remodel your kitchen, and then wanting a refund when the work is done because you changed your mind and decided you want to remodel your bathroom instead. Fiverr support replied stating that they are “sorry” for the experience, but in essence, the buyer can cancel for ANY reason. This is what they responded with: "While we would not cancel an order based on personal taste directly, the buyer does have the final word on how their funds are spent and any reason they want to cancel an order for is valid." This is unacceptable to me as a seller. There is no protection for sellers who have spent a lot of time/energy on a project and makes it very easy for sellers to be taken advantage of. Time to spread the word. Anyone else have this experience?
It is not going to change. What I noticed and it seems to work, I offer client a 5$ or 10$ sample. He pays me for my time and works to produce a sample. If he likes the sample then we switch to the mayor order. If he doesn’t like the sample have a nice day. I got paid for what I did. Make the basic gig package a sample. That may be helpful to try. However, it still doesn’t stop a scam buyer from thinking of an excuse to get a refund once a large project is delivered. Fiverr needs to step up to make it a secure place for sellers, but it doesn’t sound like they will.
