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briankristianto

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Everything posted by briankristianto

  1. Do you have any recommendation what other freelancing sites that might be a good option?
  2. I feel you, so sorry to hear that… have you tried to speak to the CS?
  3. Okay that is a valid argument. But in my opinion, Fiverr should try to reach out the buyer first for clarification. If the buyer is not able to be contacted at all, then Fiverr should have had an idea what to do with the transaction. Were you still able to contact the buyer after the transaction being cancelled? The algorithm and Fiverr’s system is really sucks
  4. Can’t agree more on this… So even I was asking back the CS to think in reverse if I become that buyer, I could become a vicious buyer by ordering something, take the service from the seller, and also later take the money back by cancelling the order. However, the CS didn’t answer my part on that section, but trying to avoid it by saying “I will direct your case to related department”, but nothing changed, they just explain the same thing over and over again… I am just curious why they cannot disclose or open the communication with buyer. It made me think simply Fiverr did it by themselves maybe(?), with anonymous account because they need money during the pandemic to stay in business… Is there any possibility to sue them legally?
  5. @kingjan88 I have just experienced the same thing here… I have got 5 stars from the buyer after delivering his order, but ended up by him cancelling the order one week later, and now he is no longer contactable… I was curious if the buyer is a scam because he bought one type of item from me using different account all under “Japanese” flag… I asked many things to Fiverr CS, but they answer is so diplomatic. It is just a shame if Fiverr cannot prevent the buyers to do fraud and let the seller bear the lost. I have requested to open a communication between me, Fiverr, and also the buyer to settle this issue and find a win win solution. But Fiverr said they cannot disclose information about the buyer due to privacy matter and keep saying that my service goes against their Community Guidelines (and I am still wondering until now how can they say my service goes against their Community Guidelines)
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