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Buyer started an extra fast order but didn't provide the requested information

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So this buyer just ordered my gig and filled the requirements section with useless information that’s not what is clearly requested. I replied them right after I got the order and told them what I needed so I could start and now it’s been 12 hours without any reply from them.

I don’t want to wait until the deadline comes just to find myself with a “Late” order and the possibility of getting it cancelled by the buyer with a 0 star rating . So I guess I should go to the resolution center and hit “Request Cancelation” right?, right, BUT:

I HATE the fact that cancellations affect my cancellation rate (and can have an impact on our seller level) It’s been two months since I haven’t had to cancel an order and I find it so unfair that I will spoil it again because of a buyer’s fault.

I also thought on contacting CS but they take quite sometime to respond and I’m afraid they will do it after the order is already “Late”.

Is there any other alternative I am missing here? I’d appreciate your advise.

Thanks so much in advance!

Btw my gig and packages description clearly state what I’m offering and what I will need from the buyer and this one simply didn’t read.

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