Buyer started an extra fast order but didn't provide the requested information

[chatcosmique]

So this buyer just ordered my gig and filled the requirements section with useless information that’s not what is clearly requested. I replied them right after I got the order and told them what I needed so I could start and now it’s been 12 hours without any reply from them.

I don’t want to wait until the deadline comes just to find myself with a “Late” order and the possibility of getting it cancelled by the buyer with a 0 star rating . So I guess I should go to the resolution center and hit “Request Cancelation” right?, right, BUT:

I HATE the fact that cancellations affect my cancellation rate (and can have an impact on our seller level) It’s been two months since I haven’t had to cancel an order and I find it so unfair that I will spoil it again because of a buyer’s fault.

I also thought on contacting CS but they take quite sometime to respond and I’m afraid they will do it after the order is already “Late”.

Is there any other alternative I am missing here? I’d appreciate your advise.

Thanks so much in advance!

Btw my gig and packages description clearly state what I’m offering and what I will need from the buyer and this one simply didn’t read.

[Guest webdesignerxx]

I think you should wait for the requirements . And after getting the requirements you can ask the buyer to increase the delivery time .
Now your wish .

Best Of Luck 😀

[rahulkajla1]

Unfortunately, you don’t have lot of options here. Best you can do is wait for a few more hours. If your client doesn’t respond, request cancellation.

[guilarteluis]

I think it’s a very unpleasant fact.
you should wait for the buyer to appear or do it with the data (trash I give you).
given that the culprit whose work is delivered late is (the). for not giving the correct data.