designlover111 Posted December 25, 2018 Share Posted December 25, 2018 Last night I had 89 response rate. One client knocked me then it grows up to 90%.And again now it’s 89 why this happened with me? Link to comment Share on other sites More sharing options...
iamsachmusic Posted December 25, 2018 Share Posted December 25, 2018 Because your profile pic says ****… which is not a community friendly word. :rofl: Link to comment Share on other sites More sharing options...
designlover111 Posted December 25, 2018 Author Share Posted December 25, 2018 Because your profile pic says ****… which is not a community friendly word. :rofl:How to change this can you help me? Link to comment Share on other sites More sharing options...
iamsachmusic Posted December 25, 2018 Share Posted December 25, 2018 How to change this can you help me?You already changed your profile picture. Link to comment Share on other sites More sharing options...
designlover111 Posted December 25, 2018 Author Share Posted December 25, 2018 You already changed your profile picture.Now have a look is there everything OK? Link to comment Share on other sites More sharing options...
fonthaunt Posted December 26, 2018 Share Posted December 26, 2018 Many sellers have mentioned that their stats have or haven’t changed and they don’t understand why. This is especially true near each evaluation day when everyone is nervous. You must remember that your stats are measured over a 60 day period, so stats CAN change every single day. This includes completion rate, on-time delivery, rating, response rate, etc. If you have an order that was canceled or late 55 days ago, that order won’t “drop off” of your 60 day count until after the 60 days mark. … Link to comment Share on other sites More sharing options...
misscrystal Posted December 26, 2018 Share Posted December 26, 2018 Watching those stats go up and down can drive you crazy. You make some progress one day and are relieved and the next day back down they go for unknown reasons. So you wait a month or more and finally they make a move up, then back down again farther than ever. 😩 Up and down constantly, along with your levels. My hands shake now when I go to the analytics page. My heart races.I remember back when I would work all night I used to see those friendly albeit strange messages on fiverr that said something like “hi misscrystal, we love working all night too.” I appreciated the sense they tried to give that we were all friendly and in this together, and all on the same side. Those were nice messages. Link to comment Share on other sites More sharing options...
psychicbunny Posted December 26, 2018 Share Posted December 26, 2018 The rate goes up and down. Maybe last week you ignored a message for a few days and the rate went down according to that - just an example. Link to comment Share on other sites More sharing options...
misscrystal Posted December 26, 2018 Share Posted December 26, 2018 Sellers at level 0 have it made and don’t know it. Nowhere to go but up. ⬆️no need for tranquilizers 💊 I’m joking of course, I know it has it’s own reasons for stress to be at zero. Link to comment Share on other sites More sharing options...
psychicbunny Posted December 26, 2018 Share Posted December 26, 2018 I’m at 87% in my Delivery rate. 3 more percents and I get to have add 3 more gigs, and finally all of my gigs. It’s literally been a year since my gigs have been in suspension. Link to comment Share on other sites More sharing options...
fastcopywriter Posted December 26, 2018 Share Posted December 26, 2018 Funny, my response rate has stayed at 98% even though I answer every message and order.My Order Completion Rate has taken forever to rise from 84% to 86%, but if I refund just one order, I will lose 1%.It’s getting to the point where I’m starting not to care. Link to comment Share on other sites More sharing options...
fonthaunt Posted December 26, 2018 Share Posted December 26, 2018 Funny, my response rate has stayed at 98% even though I answer every message and order.My Order Completion Rate has taken forever to rise from 84% to 86%, but if I refund just one order, I will lose 1%.It’s getting to the point where I’m starting not to care.response rate has stayed at 98% even though I answer every message and order.You can get Support to check your responses and they will do so. They’ll tell you which messages caused the fluctuation if it’s not a glitch and if it is a glitch they will reset it to 100%. Link to comment Share on other sites More sharing options...
fastcopywriter Posted December 27, 2018 Share Posted December 27, 2018 response rate has stayed at 98% even though I answer every message and order.You can get Support to check your responses and they will do so. They’ll tell you which messages caused the fluctuation if it’s not a glitch and if it is a glitch they will reset it to 100%.Thanks for the tip. I know there are three messages, probably spam, that I’m not able to answer or even delete.Should I contact support? I’m always reluctant to bother them. I suppose they can always prioritize requests. Link to comment Share on other sites More sharing options...
misscrystal Posted December 27, 2018 Share Posted December 27, 2018 Thanks for the tip. I know there are three messages, probably spam, that I’m not able to answer or even delete.Should I contact support? I’m always reluctant to bother them. I suppose they can always prioritize requests.Should I contact supportSure why not? Just keep it short and easy to understand. And just one message to them. Link to comment Share on other sites More sharing options...
fonthaunt Posted December 27, 2018 Share Posted December 27, 2018 Thanks for the tip. I know there are three messages, probably spam, that I’m not able to answer or even delete.Should I contact support? I’m always reluctant to bother them. I suppose they can always prioritize requests.I agree with MC, no harm in getting them to help and in my experience they love easy-resolution questions because they rarely get them. 😛 They know there are some messages you never even see because of the spam system. My own method is to contact them if I get below 98% since sometimes I hover between 98-100 and as time passes it just fixes itself. I don’t trust the system to fix it once I start seeing 97-95% - too close for comfort. Link to comment Share on other sites More sharing options...
apusaha1 Posted December 27, 2018 Share Posted December 27, 2018 it’s is normal brother @designlover111 Link to comment Share on other sites More sharing options...
psychicbunny Posted December 27, 2018 Share Posted December 27, 2018 response rate has stayed at 98% even though I answer every message and order.You can get Support to check your responses and they will do so. They’ll tell you which messages caused the fluctuation if it’s not a glitch and if it is a glitch they will reset it to 100%.Thank you for this! Very interesting Link to comment Share on other sites More sharing options...
fastcopywriter Posted December 27, 2018 Share Posted December 27, 2018 Should I contact supportSure why not? Just keep it short and easy to understand. And just one message to them.Thanks for your advice, not to mention @fonthaunt. I did as y’all suggested, we’ll see what happens. Link to comment Share on other sites More sharing options...
maitasun Posted December 28, 2018 Share Posted December 28, 2018 Funny, my response rate has stayed at 98% even though I answer every message and order.My Order Completion Rate has taken forever to rise from 84% to 86%, but if I refund just one order, I will lose 1%.It’s getting to the point where I’m starting not to care.My Order Completion Rate has taken forever to rise from 84% to 86%Hi @fastcopywriter,Hope this can help you know how many orders you need to complete without cancellation, for a given period of time, to bring up whatever amount of percentage points.(Completed orders + Amount of completed orders needed without cancellation) / (Total amount of orders + Amount of completed orders needed without cancellation) = Order Completion Rate / 100Let’s say we’re looking back 30 days from today and in that time span your total amount of orders is 22 and your completed orders is 18 (you had 4 cancellations). Being so, your order completion rate is 82%.If you want to take it up to 86%, you will need 7 complete orders and no cancellations.(18 + x) / (22 + x) = 0.8618 + x = 0.86*22 +0.86x(1 - 0.86)x = 18.92 - 180.14x = 0.92x = 6.57 => x = 7 Link to comment Share on other sites More sharing options...
fastcopywriter Posted December 28, 2018 Share Posted December 28, 2018 My Order Completion Rate has taken forever to rise from 84% to 86%Hi @fastcopywriter,Hope this can help you know how many orders you need to complete without cancellation, for a given period of time, to bring up whatever amount of percentage points.(Completed orders + Amount of completed orders needed without cancellation) / (Total amount of orders + Amount of completed orders needed without cancellation) = Order Completion Rate / 100Let’s say we’re looking back 30 days from today and in that time span your total amount of orders is 22 and your completed orders is 18 (you had 4 cancellations). Being so, your order completion rate is 82%.If you want to take it up to 86%, you will need 7 complete orders and no cancellations.(18 + x) / (22 + x) = 0.8618 + x = 0.86*22 +0.86x(1 - 0.86)x = 18.92 - 180.14x = 0.92x = 6.57 => x = 7I’m terrible at math, but I appreciate your help.Looking at the graph below, and knowing that analytics are always changing, can we deduce that when the highlighted cancellation from Nov 29 goes away, my order completion rate will increase by 1%?That is my hope, When I count the cancellations, I only see 8. Of course, the gray sometimes includes more than one cancellation, there are days I had 2 cancellations/refunds.This December has been hard. I’ve made $484 and refunded $128. That’s 26.44% of my incomeNovember: 12.07%October: 7%I wish all my buyers would pay for the things they buy. Link to comment Share on other sites More sharing options...
misscrystal Posted December 29, 2018 Share Posted December 29, 2018 I’m terrible at math, but I appreciate your help.Looking at the graph below, and knowing that analytics are always changing, can we deduce that when the highlighted cancellation from Nov 29 goes away, my order completion rate will increase by 1%?That is my hope, When I count the cancellations, I only see 8. Of course, the gray sometimes includes more than one cancellation, there are days I had 2 cancellations/refunds.This December has been hard. I’ve made $484 and refunded $128. That’s 26.44% of my incomeNovember: 12.07%October: 7%I wish all my buyers would pay for the things they buy.Screen Shot 2018-12-28 at 6.21.14 PM.png1173×488 37.9 KBYou can use this to count the number of days when a cancellation will expire:https://www.timeanddate.com/date/durationresult.html?m1=12&d1=12&y1=2017&m2=2&d2=10&y2=2018&ti=onIt depends on if you get any more cancellations in the meantime.You also need to know how many completed orders you had in that 60 day period.For instance if you had 40 orders in 60 days you couldn’t get more than 4.If you had 20 orders in 60 days you couldn’t get more than 2.In other words you couldn’t get more than 10%. Link to comment Share on other sites More sharing options...
fastcopywriter Posted December 29, 2018 Share Posted December 29, 2018 You can use this to count the number of days when a cancellation will expire:https://www.timeanddate.com/date/durationresult.html?m1=12&d1=12&y1=2017&m2=2&d2=10&y2=2018&ti=onIt depends on if you get any more cancellations in the meantime.You also need to know how many completed orders you had in that 60 day period.For instance if you had 40 orders in 60 days you couldn’t get more than 4.If you had 20 orders in 60 days you couldn’t get more than 2.In other words you couldn’t get more than 10%.Thanks, I wish Fiverr provided that information for us, did the calculation for us, it would be awesome. Then we’d know how many orders we need to reach 90%.Of course, I understand that some changes are hard to make, and could create bugs. Link to comment Share on other sites More sharing options...
misscrystal Posted December 29, 2018 Share Posted December 29, 2018 Thanks, I wish Fiverr provided that information for us, did the calculation for us, it would be awesome. Then we’d know how many orders we need to reach 90%.Of course, I understand that some changes are hard to make, and could create bugs.I figure out what day a cancellation will expire. That helps. Link to comment Share on other sites More sharing options...
radiojay Posted December 29, 2018 Share Posted December 29, 2018 Everything counts towards responses, even the notifications of completed orders? Is that way response rates flux so much/so easily? Link to comment Share on other sites More sharing options...
maitasun Posted December 29, 2018 Share Posted December 29, 2018 I’m terrible at math, but I appreciate your help.Looking at the graph below, and knowing that analytics are always changing, can we deduce that when the highlighted cancellation from Nov 29 goes away, my order completion rate will increase by 1%?That is my hope, When I count the cancellations, I only see 8. Of course, the gray sometimes includes more than one cancellation, there are days I had 2 cancellations/refunds.This December has been hard. I’ve made $484 and refunded $128. That’s 26.44% of my incomeNovember: 12.07%October: 7%I wish all my buyers would pay for the things they buy.Screen Shot 2018-12-28 at 6.21.14 PM.png1173×488 37.9 KBI’m terrible at math, but I appreciate your help.It’s Ok, let me see if I can explain it easier.Looking at the graph below, and knowing that analytics are always changing, can we deduce that when the highlighted cancellation from Nov 29 goes away, my order completion rate will increase by 1%?That is my hope, When I count the cancellations, I only see 8. Of course, the gray sometimes includes more than one cancellation, there are days I had 2 cancellations/refunds.First of all, there are 3 things we all must understand:Regaining any percentage point is way harder than losing it and, depending on the amount of points you lost in a given period, you will need to complete double, same, half, etc. the amount of total orders you have in that same period, without having anymore cancellation.Cancellation is volume-based meaning it weighs less the higher the amount of orders is - it’s not the same 2 cancellations over 10 orders (20%) than 2 cancellations over 40 (5%).The higher the total amount of orders in a given period, the harder it will be to bring up the order completion rate once it’s hit. In other words, you’ll need a lot of completed orders and no cancellations to regain the lost points.That being said, it’s not needed to go back until forever nor keep tracking when cancellations won’t be taken anymore into account, it’s just needed a specific period of time and that would be from the evaluation date of 2 months ago to present.So, although rough, the fastest and easiest way to estimate how many orders you will be needing to complete so to step back to your desired order completion rate is as follows:Position yourself back to 60 + 1 days (time difference that needs to be taken into account) before the next evaluation day - say ED is Jan 14, you’ll have to step yourself on Nov 13.In that time period - Nov 13 to date (both included) - see what’s your Order Completion Rate (Completed Orders/Total Amount of Orders) - eg. 48/56 = 85.7%.To regain 20 percentage points, it will be needed double the amount of total orders there is in that given period. To regain 10 percentage points, it will be needed the same amount of total orders there is in that given period. To regain 5 percentage points, it will be needed half the amount of total orders there is in that given period, and so on - in the example above, it will be needed half of the total amount of orders (28) as only 4.3 percentage points are required to go back to 90% OCR (90 - 85.7 = 4.3).Depending on how far you are from ED, add 20% - 25% to the number of complete orders you will be needing (eg. If you were to need to complete 15 new orders and 10 to 15 days away from ED, then add 3 or 4 more). This will give you a mattress to compensate for possible further cancellations until ED but, as cancellations are random, you may play with this percentage as you wish.I’ll try my best to illustrate all the above with examples on how cancellations impact OCR and the amount of new completed orders needed for regainig different percentage points to level up OCR to 90%.Let’s say we’re estimating for next evaluation day on Jan 14. So, from today, Dec 29, we look back to Nov 13 (1 day before last ED) and see the total amount of orders and complete orders we have in that period:Case 1: Regaining 20 percentage points to go back to 90%Total Amount of Orders: 10Cancellations: 3Completed Orders: 770% OCRDouble amount of total orders and no cancellations, plus 20% or 25% until the 14th of Jan, to bring up OCR to 90%.It will be needed 24 or 25 completed orders and 0 cancellations.Demonstration:7 + x = 0.9*10 + 0.9x(1-0.9)x = 9 - 70.1x = 2x = 20This is double amount of total orders you have in the period but still need to compensate for 16 more days until ED so, let’s say we add 20%. Therefore, 1.2 * 20 => x = 24. If we add 25% then, 1.25 * 20 => x = 25.++++++++++++++++++++++++++++++++++++++Case 2: Regaining 10 percentage points to go back to 90%Total Amount of Orders: 65Cancellations: 13Completed Orders: 5280% OCRSame amount of total orders and no cancellations, plus 20% or 25% until the 14th of Jan, to bring up OCR to 90%.It will be needed 78 to 82 completed orders and 0 cancellations.Demonstration:52 + x=0.9*65 + 0.9x(1-0.9)x=58.5 - 520.1x = 6.5x = 65This is the same amount of total orders you have in the period but still need to compensate for 16 more days until ED so, let’s say we add 20%. Therefore, 1.2 * 65 => x = 78. If we add 25% then, 1.25 * 65 => x = 81.25.++++++++++++++++++++++++++++++++++++++Case 3: Regaining 5 percentage points to go back to 90%Total Amount of Orders: 120Cancellations: 18Completed Orders: 10285% OCRHalf the amount of total orders and no cancellations, plus 20% or 25% until the 14th of Jan, to bring up OCR to 90%.It will be needed 72 or 75 completed orders and 0 cancellations.Demonstration:102 + x = 0.9*120 + 0.9x(1-0.9)x = 108 - 1020.1x = 6x = 60This is half the amount of total orders you have in the period but still need to compensate for 16 more days until ED so, let’s say we add 20%. Therefore, 1.2 * 60 => x = 72. If we add 25% then, 1.25 * 60 => x = 75.Hope this helps and also don’t discourage you or anyone - it’s tough, very tough… Link to comment Share on other sites More sharing options...
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