Video Watermark Frustrations

[martin1490]

Hi, I’m new here (buyer) so I might not be understanding what I’m required to do. I ordered a video which was delivered with a watermark. I accepted and completed the order as I was happy with the product, but now I cant find anywhere to download the watermark free file. Please help.

[ocean7media]

Hi,if u accept the delivery watermark removes automatically.

[martin1490]

I accepted the delivery and the watermark is still there. Is there a button I click somewhere? Or a message I should have received?

[arty182925]

Ask seller if he/she can send you same file trough inbox, there shouldn’t be watermark, unless watermark isn’t Fiverr one

[martin1490]

Ask seller if he/she can send you same file trough inbox, there shouldn’t be watermark, unless watermark isn’t Fiverr one

Ill give that a try. He hasn’t replied to my messages yet but I think hes probably gone to bed with the time difference. It is just the Fiverr watermark. Little bit frustrating when you specifically choose someone based on their rapid turnaround times, and Fiverr fail to deliver.

[arty182925]

I never bought an gig here so not sure how it really works, but there should be option when you accept deliver that Fiverr watermark is removed. It is same thing with images. When I deliver them on order, i send them trough inbox as well, as there was issues with watermark before, and in inbox there aren’t any issues.

[martin1490]

I never bought an gig here so not sure how it really works, but there should be option when you accept deliver that Fiverr watermark is removed. It is same thing with images. When I deliver them on order, i send them trough inbox as well, as there was issues with watermark before, and in inbox there aren’t any issues.

Yeah, I think thats whats supposed to happen but ive had bad luck. Its a shame, the designer has done an excellent job. I was just unsure if I was missing something. Thanks

[martin1490]

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Yeah, I think thats whats supposed to happen but ive had bad luck. Its a shame, the designer has done an excellent job. I was just unsure if I was missing something. Thanks

Now Ill have to find someone on Fiverr who can remove watermarks from videos hahaha

[arty182925]

After accepting order fiverr watermark should be automatically removed when you download file again.

Just wait for seller to reply again and to send you video file trough inbox.

[theratypist]

Now Ill have to find someone on Fiverr who can remove watermarks from videos hahaha

haha, you need not spend for that! I believe it’s just a matter of communication with the seller. 🙂

[frank_d]

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Yeah, I think thats whats supposed to happen but ive had bad luck. Its a shame, the designer has done an excellent job. I was just unsure if I was missing something. Thanks

Did you right click on the link where it says “delivered files” on the top right corner of the embedded video player?

That’s where you get the actual file without a watermark.

[martin1490]

Did you right click on the link where it says “delivered files” on the top right corner of the embedded video player?

That’s where you get the actual file without a watermark.

Yeah, it still says demo and downloads with watermarks.

[frank_d]

Yeah, it still says demo and downloads with watermarks.

Hmm. I wonder if the seller labeling the file as DEMO in all caps means that they used a watermark on it.

That’s really weird.

But from a technical standpoint, that’s the correct link to use in order to get your watermark free video.

When your seller delivered, were there any notes attached?

[martin1490]

Hmm. I wonder if the seller labeling the file as DEMO in all caps means that they used a watermark on it.

That’s really weird.

But from a technical standpoint, that’s the correct link to use in order to get your watermark free video.

When your seller delivered, were there any notes attached?

He just left a message saying I need to accept the order to download the watermark free version. I accepted the order 30 minutes after he sent it and here I am. He isn’t responding to messages but he is in Uruguay I think and I am in Australia. Hes probably in bed so I guess I’m stuck for now. Specifically chose him and went premium for a fast turnaround so its a bit disappointing. Not frustrated with the designer, but I feel a bit annoyed with Fiverr.

[frank_d]

He just left a message saying I need to accept the order to download the watermark free version. I accepted the order 30 minutes after he sent it and here I am. He isn’t responding to messages but he is in Uruguay I think and I am in Australia. Hes probably in bed so I guess I’m stuck for now. Specifically chose him and went premium for a fast turnaround so its a bit disappointing. Not frustrated with the designer, but I feel a bit annoyed with Fiverr.

Then that definitely sounds like a technical issue.

You could contact customer support but they probably reapond after your seller is back online.

I completely understand your frustration, wish there was something more I could do to help.

[martin1490]

Then that definitely sounds like a technical issue.

You could contact customer support but they probably reapond after your seller is back online.

I completely understand your frustration, wish there was something more I could do to help.

Yeah it looks like a technical issue. Fiverr customer support says 24 - 48 hours for a reply which completely negates the reason I went premium purely for speed of turnaround. Even included extras I didn’t really need haha. Anyway, thanks for your help. Its always good to have someone else have a look just in case im missing something.

Thanks

[frank_d]

Yeah it looks like a technical issue. Fiverr customer support says 24 - 48 hours for a reply which completely negates the reason I went premium purely for speed of turnaround. Even included extras I didn’t really need haha. Anyway, thanks for your help. Its always good to have someone else have a look just in case im missing something.

Thanks

Did you communicate the urgency of the project with your seller clearly?

Because of they delivered and went straight to bed without waiting on feedback, that’s on them, not Fiverr. 😄

[shubhamdahale]

Ask Seller to provide it through Inbox

[martin1490]

Did you communicate the urgency of the project with your seller clearly?

Because of they delivered and went straight to bed without waiting on feedback, that’s on them, not Fiverr. 😄

Yes, they knew I was just choosing four extra video intros at random because it came with the premium pack and I wanted the quicker turnaround. If the watermark wasn’t removed id still say that’s on Fiverr, since you have to leave feedback before the watermark is “automatically removed”.

[fonthaunt]

Yes, they knew I was just choosing four extra video intros at random because it came with the premium pack and I wanted the quicker turnaround. If the watermark wasn’t removed id still say that’s on Fiverr, since you have to leave feedback before the watermark is “automatically removed”.

You don’t have to leave feedback, but you do have to mark the order as complete. You might want to make sure you did mark it as complete and then try to download the file(s) again. If that doesn’t work, leave a message for the seller telling them that you marked it complete and that you need them to try and send the files by inbox. (If the files are as expected by the designer, a good review is worth leaving. Seller’s cannot maintain a reputation without high reviews.)

[martin1490]

You don’t have to leave feedback, but you do have to mark the order as complete. You might want to make sure you did mark it as complete and then try to download the file(s) again. If that doesn’t work, leave a message for the seller telling them that you marked it complete and that you need them to try and send the files by inbox. (If the files are as expected by the designer, a good review is worth leaving. Seller’s cannot maintain a reputation without high reviews.)

Pretty clearly marked as complete as per my previous image post. Ive had a reply from fiverr. Theyre forwarding my ticket to some tech dept as it appears to be a technical issue. Just bad luck for me, ill have to wait until either fiverr fix it or the seller gets back on and sends it another way.

[uk1000]

Yes, they knew I was just choosing four extra video intros at random because it came with the premium pack and I wanted the quicker turnaround. If the watermark wasn’t removed id still say that’s on Fiverr, since you have to leave feedback before the watermark is “automatically removed”.

If the watermark wasn’t removed id still say that’s on Fiverr, since you have to leave feedback before the watermark is “automatically removed”.

Unless something has changed that I haven’t seen, Fiverr itself doesn’t have the ability to watermark video. It can watermark images though. The “Fiverr” logo on the preview isn’t on the actual delivered files. Unless something’s changed that Fiverr hasn’t said, any watermark on the delivered file must have been added by the seller so it isn’t on Fiverr but on the seller. Technically I’m not sure it’s allowed for a seller to add a watermark to a delivered file. Basically delivered video files (as far as I know) don’t work the same way as delivered images re: automated watermarking by Fiverr. Fiverr doesn’t change the delivered video files.

Here’s Fiverr’s help page about their watermarks:

https://sellers.fiverr.com/en/article/adding-a-watermark-to-protect-your-work

It only mentions that it’s available for images (not videos). The watermark option on a gig also only mentions it’s for images (no mention of video). So any watermark on the delivered video file (not the preview video) must surely have been added by the Fiverr seller (eg. in video editing software) not automatically by Fiverr.