Month End POLL!

[Guest andrea_kizinger]

I want to know that what of the following are really works for you?

• Gig video
• Gig picture
• Description
• Both Gig video + Picture

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[Guest andrea_kizinger]

• I’ve got less than 15 orders + less than $100 revenue.
• I’ve got less than 15 orders + more than $100 revenue.
• I’ve got more than 15 orders + less than $100 revenue.
• I’ve got more than 15 orders + more than $100 revenue.
• I didn’t receive any order for last 30 days.
• Other. (please comment)

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[Guest andrea_kizinger]

• Below $10
• Between $10-20
• Between $20-30
• Between $30-40
• Above $40

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[misscrystal]

Do you mean for regular gigs or for custom orders?

[Guest uxreview]

You should explain this poll a bit more before we can vote 😉

[Guest andrea_kizinger]

On 9/4/2017 at 12:15 PM, misscrystal said:

Do you mean for regular gigs or for custom orders?

I mean custom orders. 😃

On 9/4/2017 at 12:16 PM, uxreview said:

You should explain this poll a bit more before we can vote 😉

@uxreview sorry for that. I will edit this poll.

[Guest andrea_kizinger]

🌎 Now I’m really disappointed and I deleted my article writing gig due to bad behavior of buyer. I’d like to know your cancellation rate & discuss your experiences with mischief buyers.

• 1 order cancelled/ last 60 days 😀
• 2 orders cancelled/ last 60 days 🙂
• less than 5 orders/ last 60 days 😶
• less than 10 orders/ last 60 days :frowning_face:
• more than 10 orders/ last 60 days 😭

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[xuntes]

I prefer cancel an order than try to deliver a low quality service and maybe get a negative review. In a long term, keeping high ratings are better than accepting a job you cant properly do.

Also, when the price is not right, I cancel too.

[Guest andrea_kizinger]

I prefer cancel an order than try to deliver a low quality service and maybe get a negative review. In a long term, keeping high ratings are better than accepting a job you cant properly do.

Also, when the price is not right, I cancel too.

when the price is not right, I cancel too.

You can negotiate it with your client & use resolution center to fix this matter. Cancellation is not the best option. There are too many other options rather than cancelling.

[gina_riley2]

Oh my goodness. I had no idea that cancellations were such a huge problem on 5r.

[thecreativeguys]

I am unable to activate the “available now” feature because this month (60 days) I had 3 cancellations.

According to Fiverr, cancellations affect your business on Fiverr no matter the reason!

Try to keep cancellations to a bare minimum would be my advice!

[Guest andrea_kizinger]

On 9/16/2017 at 8:32 PM, thecreativeguys said:

this month (60 days) I had 3 cancellations.

I think its less than 5 order cancellations?

On 9/16/2017 at 8:35 PM, gina_riley2 said:

Oh my goodness. I had no idea that cancellations were such a huge problem on 5r.

It affect our gig ranking

[sydneymorgan]

I’m happy to report that 100% of my 8 cancellations were for “incomplete” orders where the buyer never submitted information (they sat around for weeks with no response from the buyer).

Unfortunately, these cancellations still count against sellers somehow :roll_eyes:

[writer99025]

I hardly ever cancel anything…most of my orders are made by regular clients and so there is no need to cancel. Only time I cancelled in recent months was when a buyer made a mistake when ordering.

[thecreativeguys]

this month (60 days) I had 3 cancellations.

I think its less than 5 order cancellations?

Nope - those are 2 separate requirements!

1 - You must have less than 5 active orders.

2 - You must have completed at least 5 orders to participate in the beta.

3 - Low cancellation rate - which can mean 1 order cancelled or 30 orders cancelled (it depends on how many orders you complete!)

[mariokluser]

0 cancellations. If you would put ‘0’ in the poll more people would be able to participate and the result would be much less dramatic.

[woofy31]

Oh my goodness. I had no idea that cancellations were such a huge problem on 5r.

Oh my goodness. I had no idea that cancellations were such a huge problem on 5r.

They’ve always been most sellers’ nightmare 😬 Maybe with the exception of Fiverr’s first years.

A long time ago sellers had 2 types of cancellations (excluding Fiverr-initiated cancellations & chargebacks):

• requesting a mutual cancellation that the buyer had to agree with and wouldn’t affect the seller at all
• or doing a forced cancellation that the buyer couldn’t control, but would have affected the seller

Then all of a sudden forced cancellations were gone, and since then all cancellations affect sellers to some degree. Even those initiated by Fiverr at a seller’s or buyer’s request… 😏

[Guest andrea_kizinger]

On 9/17/2017 at 2:23 AM, woofy31 said:

• requesting a mutual cancellation that the buyer had to agree with and wouldn’t affect the seller at all

No, that’s wrong @woofy31. Now my gigs are not appeared in search results. My impression and everything is going down. 😥

[woofy31]

requesting a mutual cancellation that the buyer had to agree with and wouldn’t affect the seller at al

No, that’s wrong @woofy31. Now my gigs are not appeared in search results. My impression and everything is going down. 😥

No, that’s wrong @woofy31

Did you read my whole post? Because what you quoted I said it was in the Past, a long time ago, when things were different.

So I am right because what I said was from the past 😉

In the past (years and years ago) mutual cancellations had no effect, whereas forced cancellations (which don’t exist anymore) had an effect.

[misscrystal]

No, that’s wrong @woofy31

Did you read my whole post? Because what you quoted I said it was in the Past, a long time ago, when things were different.

So I am right because what I said was from the past 😉

In the past (years and years ago) mutual cancellations had no effect, whereas forced cancellations (which don’t exist anymore) had an effect.

forced cancellations (which don’t exist anymore)

I sometimes ask customer support to cancel an order if the buyer is not answering my questions and has disappeared. That is a forced one, if they do not respond to my request to cancel.

[christina123]

when the price is not right, I cancel too.

You can negotiate it with your client & use resolution center to fix this matter. Cancellation is not the best option. There are too many other options rather than cancelling.

Once after negotiation we have to cancel due to failure of negotiations.

[woofy31]

On 9/17/2017 at 5:31 AM, misscrystal said:

That is a forced one, if they do not respond to my request to cancel.

True, but it’s forced by Fiverr Admin, and CS told me those have no impact as opposed to those old times when sellers had the option to force-cancel themselves via resolution center.

[mariokluser]

requesting a mutual cancellation that the buyer had to agree with and wouldn’t affect the seller at al

No, that’s wrong @woofy31. Now my gigs are not appeared in search results. My impression and everything is going down. 😥

You put this out of context. @woofy31 stated clearly and even underlined it that it was a long time ago.

[xuntes]

On 9/17/2017 at 1:20 PM, andrea_kizinger said:

You can negotiate it with your client & use resolution center to fix this matter. Cancellation is not the best option. There are too many other options rather than cancelling.

well, I never said I don’t negotiate before cancelling because the price is not right. I have over 6000 orders completed here at fiverr, but I value my work, and if someone don’t think my price is right, I don’t matter to work with that person.

Cancellation isn’t the best option but should be used wisely as a tool.

The main objective to be successful is to have a good relationship with your clients or new buyers, and many times, cancelling an order turn out positively.

Quote

It affect our gig ranking

No, it doesn’t affect.

I recently discovered that the SEARCH ranking is dynamic to help new buyers and etc. It’s always rotating. One week you may be on top of searches, other week in the bottom. And cancellation doesnt affect this.

I have about 15% of cancellations, and in the categories ranking I’m the 2nd, but in the keyword search ranking I’m the 39th (at this moment), but the last week I was 4th.

[sajedulshawon1]

I cancelled 25 orders in last 60 days and completed more than 400+ orders 😂