Search the Community

I am still active on Fiverr but my gig does not show online when I filter "online Now" How can I solve this problem?

Don't just guess and assume what your buyers want – ask questions! When you assume, you risk a mess-up that could tank your ratings, especially now with the new success score digging into your every move, but you also risk making your buyers generally unhappy. What's obvious to you might not be to the buyer and vice versa. Be thorough in your questions, and double-check even the small stuff. This way, you're not just delivering; you're impressing, and showing the buyer that you care about what they want. It's a straightforward strategy, but I think many sellers forget to simply ask.

Hello everyone!!. I am new to this platform, And my goal is to become a successful freelancer. I am an software engineering undergraduate but I had an interest on Designing field and self-taught myself in this field through you tube and best practices. And in the start up I only giving the service related to the App/Website designing . I am planning to do App/Web developing in this after get best practices on that Now I am working on myself for that. I have created my seller account in March and I did many tips provided me to get the orders quickly such as being online for a long time, continuously analyzing insights and changing the description, gig picture, gig title, tags according to it and several times only I have shared my gigs in social media platforms. And still I am not getting any orders or messages non other than spam massagers. I started this with lots of confident and excitement Now I am loosing my confidence and i am tired of being online because I am not getting any benefit because of this. Yes i know I should not give up but still don't know what is the problem with my gigs what to do to get the orders? Please help me. My gigs: 1. https://www.fiverr.com/s/Z8wvqY 2.https://www.fiverr.com/s/qm3r35 3.https://www.fiverr.com/s/yKX6aG

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

What type of files can a buyer attach on your order requirements question?(images, pdf....) How many files can a buyer attach per question?

Hi! This is not a problem I have run into before. I schedule my work in advance, and state on my gigs that I should be contacted first before any purchases are made. The buyer asked if I could beta read a 71k manuscript for them. I replied that I would be happy to on the 16th of May as my schedule is full until then. I suggested he purchase the gig now to book that slot, but not send me the manuscript until the 15th as the delivery countdown does not start until the manuscript has been sent. I do this with all clients and no one has been tripped up by this before. He then just immediately purchased the gig from me and sent the manuscript. I sent him a delivery extension request reiterating that I did not have the space until the 16th as mentioned in my previous messages. He declined the extension and said he didn't see my other messages about starting on the 16th. What do I do now? Can I request to extend it again? I have multiple other manuscripts to work through and unless I forgo sleep and take no days off for the rest of the month, I will not have time to complete his order.

I'm pretty sure that they've only ever had an order with me--that one indicated here--and the amount was exponentially higher than what the stats say the client's average order price is. I'm not sure how many sellers have been in a situation with the same factors, or if I'm reading this right, but either way it would be nice to know because it is a selling point of Seller Plus.

I was about to become a Top Level Seller yet out of nowhere this message appeared with (as usually) no further explanation. Does anyone know what this is up to?

Although I agree with your point about not making assumptions about what buyers want, sometimes it's necessary to understand the client more than they understand themselves. This is because there are clients who don't really know what they want and need guidance. Of course, a novice seller might not be able to do this effectively—it requires a veteran seller with years of experience. You can often tell a client is unsure when they initially ask for an electronic track and then switch to wanting something orchestral, for example. It's in these moments of trial and error that you need to step in and help steer them towards the right choice for their project.

Hi, is it allowed to send a thanking message to the buyer who purchase my logo design through Fiverr Logo Maker ? so if she/he need more services they can contact us through message? anyone doing it already?

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hello all, I have been experiencing an issue with my gigs on Fiverr. When I open Fiverr, My gigs start to show in the online filter. But after some time gigs disappear from the online filter even if I'm online and Refreshing the Fiverr. I've been facing this issue for a long time. so I decided to ask this from the community. Please let me know if there is any fix for this issue. Thanks in advance!!!

My success score is 4 from beginning, Gigs are not visible in search result, 500+orders completed in last 2 year, 4.9 rating, 4 canceled order only. what is the solution? launched new gig, still gigs are not visible. Completed 5 order from previous clients only message is Take action: Your performance is below Fiverr standards Now what steps am i supposed to take, no option is left?

Hello @asifrauf215 Please take a moment to get familiar with Fiverr's Terms of Service. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted. Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page. Repetitive violations may cause an account to be restricted. On the Forum, we are not able to provide answers to all Fiverr account-specific questions, but we can point you in the right direction. It is best to contact our Customer Support. And you can do that in two ways - you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. They will be more than happy to help and to answer all your questions. Thanks.

Yes, seen this notification a few times in last 1 year or so but for me this ONLY happens when a buyer asks a question or leaves an enquiry of any kind on the order page. But if buyer's last reply was neutral or happy - then system doesn't demand a reply from us!! I feel system specifically looks for "question mark" or sentences starting with "what/why/how/when". Yesterday a buyer left me a few youtube links of videos he wanted me to check and choose from. And one text just said - "what do you think about this one? will this fit the narrative?" And this order's section on dashboard had the notification blaring and screaming at me for ignoring the buyer for 11 hours!! 😂

Hello I am web developer, so I provide services which is related to this industry. I had my first order done today, buyer left the review of 3 stars, but it was not my fault, after 5 days of work he said that, he had not time to spend on this project and wanted to cancel my order. I explained that I was working for his project for 5 days and it was so unfair to cancel, so he accepted this project as completed. But he left 3 stars review. My questions : Will it affect badly on my gig performance ? What can I do to improve my situation and get second order ? Help me if you can, this means a lot for me. Thanks.

Hello, I have this message If any of you know why I have this message, I appreciate it.

If I start mentioning every bug, the list will probably never end but I will try my best to name some. And I am aware that I am posting this in the 'Lounge' and not the 'Feedback' category because I have no hopes that Fiverr will even look at these issues and try to solve them. Some bugs have been there for more than 3 years, but still no resolution -- so, cough cough, no words to say anything. 1. Data of Promoted Gigs not updating: That's a different story as to how 80% of clicks through promoted gigs are just spam but today, my promoted gigs have stopped updating the data. For the past 9 hours, the same data has been visible and it's not updating. So, I have no clue how much I am spending, and due to the fear of getting a long bill of 1 million dollars (lmao, can't trust that I don't see a bug with billing), I have stopped promoting gigs until this issue is fixed. 2. I wrote a ticket to customer support to take a look at this issue of not updating Promoted gigs data -- and after a few minutes, I received this super-cute reply: just a single letter "s". And the best part is that on the Help Center website, there is no response visible at all, like nobody replied to my ticket. Bruh, what the hell is going on with Fiverr? I have no clue whether someone has replied, not replied, or just replied with this spam (spam from customer support, wow). 3. Whenever we keep our Fiverr app running in the background and open it again, this is what iPhone users see: nothing much but just a heart attack that they are banned from the platform. So, if you're owning an iPhone, good luck my friend, and don't forget to clear the app from 'Recent apps' every time. Apple was so proud that their phones don't lag even when you keep running multiple apps in the background that they didn't even release a 'close all' button -- but now, keep playing with this closing and opening game. And yes, my Fiverr app is fully updated, so please do not suggest updating the app. Not just me, but many iPhone users are facing this bug. 4. The new level system was launched on February 14 (the day of love) for all sellers, but if you go to your Analytics tab, you will see this message. Don't tell me that a billion-dollar company has a shortage of website developers that they do not even have time for 20 seconds to delete a few lines of code and remove this message from here. Bruh, if your website developers do not have time, then why don't you just go ahead and hire a $5 gig from your own platform so that someone else can remove it. It's been almost two months! Please do something and don't ruin the 'User experience'! 🙂🙂 5. No profile picture in order history for specific clients: I get it that it's not a big deal, but this bug has been there for the past ~3 years (since I joined the platform). Ever heard of 'User Experience'? And not to mention how hard it is to navigate/search the orders from the history. Can't you just give a 'notes' headline instead of just showing the repetitive gig name? That gig name means nothing to me and does not help in finding any order from the history. 6. Deliveries auto-changing the messages: No matter what you write in the delivery message box, after entering it, it will just change to a completely random text. I think this was fixed yesterday, but still, I would LOVE to count it in my list. Imagine how many sellers & buyers suffered from the headache and confusion due to this. Read more about this bug here: 7. Just now, someone posted that a buyer managed to bypass the 'Request to Order'. I hope that Fiverr is not launching a new tier: "Seller Plus: Double Premium," which ensures that you won't face bugs in RTO. Read about this here: 8. Lots and lots of bugs in custom offers that we faced last to last week. Custom offers were auto-expiring, there was no option of gig extras, and so on. Can't even mention all those countless bugs with custom offers. 9. The 'Online' and 'Last Seen' feature is completely bugged in the inbox. This bug has been there for the past 2-3 years at least (or maybe more), and imagine the awesome feeling of texting with the client and still, it shows you that the client was last seen 3 hours ago, lmao! 10. And countless more bugs (that are currently fixed but sometimes occur) --- such as wrong order queue number, notifications not working, and so on.

What should I do when old buyer request for a new order. Should I create the order or will the buyer do it?

Hello Guys Fiver has restricted my Account. The reason was communicating with clients outside the fiver as the client was not comfortable with the fiver communication. So he took my whatsapp number and communicated there. But the order was placed on Fiver and even delivered on fiver. How long will it take to open my account again As I am a new seller

*Based on spend of similar buyers. This assumes there is such a thing as a "similar buyer", so let's say each buyer has some kind of "buyer profile". Let's say your buyer is a north american, 35 year old male, and that is what Fiverr considers his "buyer profile" to be. Let's say north american, 35 year old males spend an average of $5 per order. Your buyer can have an average spend of $1000 per order. His average order spend based on the activity of similar buyers will still be $5. Conclusion - unless we know what "similar buyer" means, and how it's defined, the average order price metric is utterly irrelevant, and there's no point looking at it, as it provides no useful information.

My gig is not getting rank. Please advise me senior.

Why not click "Git Briefs" on my Profile? Can anyone help me... Thank you...

How can I apply for a new job if we don't see job offer? I am trying to keep stay online, but I don't understand what I can do for a new order. I have sharp experience in my category. My category is AI applications. thanks

The problem is really simple, the tabs do not load any information, and they look blank but with a circle showing it is "loading". My internet is working fine and I don't know what to do about this issue, since I need to edit some things in my gigs.