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I was about to become a Top Level Seller yet out of nowhere this message appeared with (as usually) no further explanation. Does anyone know what this is up to?

Hello i am a level 2 seller and working in Fiverr since 2019. Already completed 317 orders but last 9 months there are few orders. It seems I am new to Fiverr. I think I am missing some points. If anybody help me to grow my gigs again that would be awesome. Thanks in Advance.

I am still active on Fiverr but my gig does not show online when I filter "online Now" How can I solve this problem?

Account warnings Is finish this warning after 90 days? Your account has been flagged for a severe violation of Fiverr policies As a result, you are not able to participate in the level system. I read this article on fiverr policies, anyone can help with this matter? A user may receive a warning for breaching Fiverr’s policies, or any reported misconduct. The warning will be sent to the email address linked to the account. Warnings educate users about our policies in an effort to reduce potential future violations. They expire after 90 days. Warnings do not limit account activity, but they can affect a freelancer’s status in the level system. Read more about your level with Fiverr's new level system. Having more than one warning might lead to account permanent suspension.

After I introducing a new level system in foverr, I got some orders from my existing clients, but my gigs aren't showing up in searches. I tried marketing, sharing my gigs, and even got orders from existing clients again. But nothing changed. I think unless I get new orders, things won't improve. I contacted customer support, and they told me they can't manually improve my account; it's all automated. Its been 3 months, no changes or improvements, What should i do now? Has anyone else been in this situation? How did you fix your account statistics? Any tips would be really helpful.

not only stay online, when you staying online, you should proper work at that time

Does not ask for support to solve the problem. He asks what is happening with his account that is not showing up in the search results. It is normal for you to ask for an explanation, when you have no cancellations or disputes, your account is not flagged and your success ranking is 4 for one rating or another. You understand that you have less exposure, but you don't understand that YOU ARE OUT OF THE SEARCH RESULTS, do you know how helpless that feels? YOU CAN NOT DO ANYTHING. No repeat customer who leaves you 3-4-5-6 positive reviews will do. You have to have too many positive ratings to get above that 4 and remember NO ONE IS WATCHING YOUR CONCERT SO YOU HAVE NO WAY TO GET NEW RATINGS. So I see it as quite coherent that this guy writes to support asking for some kind of USEFUL advice, which support does not give, because THERE IS NO USEFUL ADVICE for this situation.

As a seasoned Fiverr seller, I frequently encounter such situations. During the early stages of a gig on Fiverr, impressions and clicks exhibit certain behaviors. My advice is to remain active online, identify the most relevant keywords that potential clients may use to search for your services or even those used by your competitors. Craft an appealing description and utilize high-quality images or videos to showcase your gig. Seize small opportunities that arise, as they can significantly boost your gig's performance. Adhere to Fiverr's rules and maintain polite interactions with clients, even in challenging situations. By doing so, you will ultimately succeed. My assurance to you is genuine.

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hello, I have conducted extensive research to optimize the buyer experience and SEO of my listings, but I'm still not receiving orders. Although I have a good number of impressions and clicks on my listings, no one is placing orders. Is this due to my new status or lack of reviews compared to others?

As a seasoned Fiverr seller, I frequently encounter such situations. During the early stages of a gig on Fiverr, impressions and clicks exhibit certain behaviors. My advice is to remain active online, identify the most relevant keywords that potential clients may use to search for your services or even those used by your competitors. Craft an appealing description and utilize high-quality images or videos to showcase your gig. Seize small opportunities that arise, as they can significantly boost your gig's performance. Adhere to Fiverr's rules and maintain polite interactions with clients, even in challenging situations. By doing so, you will ultimately succeed. My assurance to you is genuine.

Do not waste your time, please make good work, when you are staying in fiverr online

Active online try to contact your old buyer to get new order If they have.

Ever had a buyer send you a message, asking for a LARGE discount - simply because they've got "more work for you in the future". This might sound great, but there's no guarantee they're place multiple orders with you. Even with the subscription offering on Fiverr - they can back out at any time. I once heard a great tip, so feel free to use this if someone offers this to you: Respond with: "Sure, I can do discounted pricing for repeated orders. The first order will be my standard rate - but the second and third orders will be 5% and 10% discount respectively, and 10% thereafter". This way - you're offering a discount for repeat orders, but not risking the client placing one order and ghosting you!

I have an increased amount of 4 star reviews lately, and I would put a lot of money on that it's not only me. Am I right? If you have been on the other side and bought something lately on Fiverr, it is very apartment why sellers are getting are getting more of these 4 stars, and it's quite frustrating, because it almost not even the buyers fault for doing this if you have seen the changes. If you haven't seen the latest rating system on the buyer side, here it is: Before Buyers were asked to leave a review, and you were given 5 stars to pick from. Same system sellers still have when reviewing buyers. Now, however buyers are not given this review system, but rather a spectrum of "phrases". I dont remember the exact phrase but it's something along these lines: Not satisfactory Satisfactory Good Really great (or something similar that most would agree with) Extremely outstanding (or something over the top like this) The exact phrase is not important, what is important is that option 5 is a phrase that is over the top, and option 4 is a phrase that most would agree with. "Was it the an extremely outstanding experience and it changed you as a human? (was kind of the vibe I got from option 5)" No. "Was it a really great experience?" I would say so, they did a perfect job, great communication, and overall just a really great experience. Ok, then option 4 is the option. When you are done you see that this represented a 4 star. Buyers do not clearly know this represents a 5 star system, you just go with the option that sounds most fitting. Has anyone else seen this increase in 4 star reviews? I can't be the only one

Hello, recently, my response rate has increased to 3 hours from 1 hour. I'm considering setting up an auto-reply on my account because most of the messages that come in late at night remain unanswered for a long time, sometimes 8-9 hours, which affects my response rate. However, I feel that setting up an auto-reply sometimes seems unprofessional. Additionally, a few buyers send their requirements in multiple messages, like 2-3 or even 3-4 messages, and setting up an auto-reply might discourage them from messaging further. I worry this could negatively impact the client's experience. Should we still set up an auto-reply on our account? Also, sometimes I'm online or it's daytime when I may not want the buyer to receive an auto-reply, but the system will still send one. Should sellers set up an auto-reply or not?

Hello Fiverr Community! Is it only me or you are also observing certain, AI GENERATED RESPONSE to your TICKETS/MAILS?? These Auto-Generated responses are creating confusions and hurdles in the authenticity of Fiverr's Customer Care Team. I had reached them with a question that stated : "I have two question/ Queries: 1. The cancellation of the Mentioned Order has impacted on my GIG and it now shows 100% cancellation. Kindly remove this as the order requirements where not submit and the CS had cancelled the order itself. 2. My account has been flagged and I have received a warning, when will the Warning period be over and the Flag will be removed? Kindly reach out with answers to the above question." Their response was: "Thank you for reaching out to Fiverr Customer Support regarding the status of your account. After careful review, your account has been flagged due to location inconsistencies or other activities indicating a connection to violations of our Terms of Service. Consequently, your participation in Fiverr's level system is permanently restricted." Then I asked them: "that was not what I had asked. Kindly respond with answers to the 2 questions." Now, it's 5 days and I am yet to receive any response from the CS Team. @Kesha

I am not getting any brief from fiverr get brief, how can I solve this??

I hope that you will doing well. For New seller gig rank Ideas: Low competitive keyword but It should be profitable Online Presence all time Quick response Research Another gig in you same competitor Best of luck

i wanted to ask for what can be done when someone didn't find is gig on search again, i've re-editted my account change all tags, gig title, profile description and gig image itself but nothing till now. Please help me on this

You're absolutely right! The new rating system on Fiverr's buyer side has changed, and it's causing confusion. The phrase-based system, ranging from "Not satisfactory" to "Extremely outstanding," is misleading, as it doesn't clearly indicate the corresponding star rating. This is leading to an increase in 4-star reviews, as buyers are unknowingly selecting the "Really great" option, which translates to 4 stars. Many sellers have noticed this trend, and it's frustrating because it's not entirely the buyers' fault. The new system is ambiguous, and buyers are not aware that their selection corresponds to a specific star rating. This change has caused a surge in 4-star reviews, even when the experience was actually 5-star worthy. Fiverr should reconsider this change and revert to the classic 5-star rating system or, at the very least, make the corresponding star ratings clear to buyers. Until then, sellers will continue to face this issue, and it's essential to be aware of this change and adapt our strategies accordingly. Thanks for sharing your observation, and I'm sure many sellers can relate to your experience!

Yes, they won't and its not in their hands either!! It is a good thing that your account is NOT flagged. But the way this system is designed, it might take you an year or more to improve your gig scores. Plus, public ratings stopped mattering long back on Fiverr. They are just aesthetics which make us feel good about ourselves but just one bad private review on an order which also has 5-star public rating can throw our gigs into a downward spiral for 3 to 6 months. Hypothetically, our performance is 80% based on what buyers mention in their private reviews and remaining 20% is made up of other things like public ratings, timely delivery, response rate etc.

@Kesha @Lyndsey_Fiverr @Shiran.M Seems Like I am not the only one having this issue ??

Hello Everyone, I was try to best services all time my all clients but Most of them were not my regular customer. So I don't know where is being my mistake's? If you have any suggestion to me, Could you speech Via comment blew. Thank you so much

Hi friends, I need your opinion on one of my issue. I have obtained fiverr cash advance for two times and one week ago i paid them fully. I thought i would able to get it for third time. But option is not showing to me. My ratings and earning are almost same when i obtained 1st and 2nd cash advance But i got one warning in december end for the first time and i feel that is the reason for that. I got warning because my client asked about payment method outside. But did not give any. But still i recive warning. Anyway i am in doubt that i will not qualify for cash advance because of this warning. I want to know that 1. Will i able to get cash advance again? 2. How much time i will have to wait to get cash advance again?